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December 2023 by khadem mohammad
I have got a good customer service from ghazal and Niloo today. It is obvious that this lady’s have good customer service and care about customers ??thanks ghazal and Niloo again ????
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November 2023 by Jose E
I just wanted to write about my experience at this Shopper's Drug Mart. I am frequent customer here and I have 3 small kids who are sick often and we get prescriptions here from time to time. The last time my kids were quite ill a few months back I went here to buy medicine and the security guard followed me around the store. It was quite uncomfortable but that was the least of concerns at the time. Today my kids were sick again so I came in to buy a few things in the afternoon. I believe it was the same security guard that watched me closely as I walked around the store. As I was paying through self check out (empty check out by the way) he asked me to go to the other side of the store (the beauty section) to pay. I asked him "why?" and he replied "it'd be better if I paid at the beauty section". I told the cashier that I felt like I was being profiled as it was another very awkward experience from likely the same security guard from before. In any case, I have never shoplifted nor have a criminal record. I do not look anything close to being homeless but I am a visible minority. I just wanted to document my experience here.EDIT: After reading the other reviews, there are a lot of other customers with similar experiences of being followed around the store and treated like a thief from years back.
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October 2023 by Nicolas Rojas
Pharmacists are unprofessional. Look out for the Asian man with glasses, he is pretentious and obnoxious.I gave up on this location and will never go back.
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September 2023 by Sue B
Pharmacist on duty last night, Sept. 16th was so helpful. Thank you for your help.
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September 2023 by jesse7070
I would avoid the pharmacy here. Go to one of the other nearby Shoppers stores, like the one on 13th and Lonsdale.My recent experience trying to refill a prescription for eye drops was awful. My girlfriend watched me go through it and she said "now you know why I was so angry last time I tried to fill a prescription". The story gets worse, but I will keep it brief and leave you with that.It seems to be just one pharmacist there, but she works full time and if you run into her you are going to have a nightmare of a time getting a refill of your prescription. No matter how innocuous your prescription, no matter how urgently you need your prescription (the eye drops prevent permanent blindness), you will not get your refill if you run into this pharmacist.Again, there are plenty of other Shoppers nearby, save yourself the hassle and go to one of those. Prescriptions are nontransferable from one Shoppers to another. If you pick this one on the onset, you will be stuck with them. You don't want to be caught in an emergency situation where you need a refill and this is your store.
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September 2023 by ari prass
Its not only drugs store but also some groceries, lil bit electronic stuff etc.
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July 2023 by mark lee
As I was shopping in the makeup section, I was taking my time but the security guard kept following me every aisle which made me uncomfortable. I had to rush and didn’t get to buy the things I had to get :( As a women of colour, it me uncomfortable while shopping there because the security kept following me. She kept following me until I was paying for my things at the cashier. I do know they’re just doing their job and totally respect that. Pls do better next time because this isn’t the first time I’ve ever felt uncomfortable while shopping at shoppers.
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June 2023 by Ro S
The staff are nice but the pharmacists don’t really know what they’re doing and are not professional.On several occasions I have been given false information about the prescriptions in my account and refills.They also dispense medication that’s about to expire, trying to get rid of their old stock.And good luck being acknowledged and served, expect to wait at least 10 min for a team member to stop what they’re doing to help you get your prescription or take your form.I think I’m going to start going to the other side of the street to pharmasave.
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June 2023 by InMedias Res
The security at the one in lower Lonsdale racially profiles and follows Black customers. It’s disgusting. Tried to contact management about it and they ignored my messages. Nice.
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June 2023 by Laura Pelaez
The pharmacist that took my order was extremely rude. She definitely has some room for improvement when it comes to handle customers.
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March 2023 by Jennifer Hendren
The pharmacy staff have all been outstanding. I recently relocated from another pharmacy in Toronto - the prescriptions moved smoothly, they have been helpful, knowledgeable and kind.
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January 2023 by Darlene Kurtz
I am having an MRI this evening and Preneuvo sent a prescription the day before for pick-up. I waited a day as my partner had been to this location to pick up an order and went through the rigmarole of it not being ready, etc., so I thought I was being proactive to give the pharmacy more time.I arrive now and once again the hunt was on. When the prescription was finally found, it wasn't filled because I didn't have a file there. I asked if they were given my phone number. They said yes, but they are too busy a pharmacy to call people. My response? The exorbitant amount of time they spent searching for my prescription could have been eliminated with a 30 second phone call to ask me to come in and complete a file!Common sense people...common sense!
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October 2022 by S Reidy
Would really like to thank the pharmacy team for catching a mistake made on my son’s prescription - such a kind and caring team. I rarely write reviews but wanted to express my heartfelt thanks to this lovely team
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October 2022 by Farrell Jang
Nice store and good selection of products. Road construction out front made for lack of street parking, so I parked around corner and enjoyed the walkWould shop there again!
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August 2022 by Sierra A
Bad experience at the lower lonsdale location, the female employee instructed the male there to hover within 1 meter of my friend and I while browsing perfumes, as if we were going to steal something? He didn't even look away for a second and it was a very uncomfortable experience. Won't be going back to that location, Park Royal is much better and they don't treat you like thieves there.
