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February 2024 by Alex
Initial experience with one person there was great and they were super knowledgeable and helpful. We purchased what we needed.Upon expected delivery day of our item, it was a snow day in lower mainland, so I had doubts, gave them time to contact me as I’m sure a number of deliveries were affected. Eventually I ended up calling them at lunch time to find out…yep it’s delayed and can only be rebooked for re delivery 10 days later…( I live in Squamish so they only come up 1 day a week, not sure why it was also push further out to a Saturday)I clearly was not happy about that date and asked why with plans of asking about shipping to store for us to pick up or direct pick up from Richmond but the response from the sales person was absolutely disgusting before I could even ask anything else.He yelled at me telling me he was fed up with people calling complaining about deliveries today. I asked him why he hadn’t called that may have been a bit better than me having to call, at this point he went off on a rant about how he was the only one and it wasn’t his problem to deal with. He then no longer wanted to talk and just rebooked it for a date 10 days later and wanted to hang up, I had no chance to ask about us picking it up or anything. I ended up having to call overall customer service and they called him to rebook as at this point he just wasn’t going to help me.Two stars as the 1st person we purchased the mattress from was wonderful. The second guy made this whole situation terrible and I still need to ask about a refund for delivery fee now ?
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December 2023 by Gio Ariana
My recent encounter with Jay Huxtable at this Sleep Country branch was nothing short of impressive. When our 2020-purchased Tempur-Pedic set of pillows needed replacements under warranty, Jay efficiently and professionally assisted us, sparing us a significant amount of time.Jay's quick grasp of our situation exemplified his commitment to customer satisfaction, and his friendly demeanor and product knowledge made the process seamless. My wife and I also appreciated Jay's follow-up on our 2020 Tempur-Pedic mattress purchase, ensuring our overall satisfaction.In a world where exceptional service is a rarity, Jay shines. Kudos to him for making our experience top-notch! If you're in need of sleep-related products, Jay is the person to turn to.
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August 2023 by Sandy Maduke
Jay Huxtable at the marine drive north vancouver location helped me purchase a bed and bedding. He was incredibly knowledgeable and had great advice. He made sure he understood our needs and we definitely got the right bed, mattress and sheets/pillows/duvet. I had everything shipped and I changed my mind about the date three times. He promptly accommodated me and was very friendly about it. Will go there again
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August 2023 by Ala Sarmadi
I don't recommend this branch at all.I was there today and the staff even didn't know that they have additional 15% off.They were not helpful at all.It ends up for me to leave there and I went to another branch which were so helpful and nice and I did all my purchases with additional 15% off.
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January 2023 by Dawn S
We’ve purchased beds there for both bedrooms, and are considering new headboards and bed surrounds. Staff is knowledgable and so helpful.
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December 2022 by mary gld
I really unsatisfied with one of their mattress, I have pain in my back every day and the warranty not cover my issue and I should pay for change for the exactly the same mattress, while I chose the hard mattress it’s not hard.
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November 2022 by Rebecca Ramlugun Ünal (Beckie)
I was house shopping for bed mattress and pillows as I was moving to a new city in March 2022. The gentleman who works in the North Vancouver store was very rude to us and was not helpful at all. The way he spoke to us was like as if we were bothering him. He was also annoyed when we asked for the hygienic sheet to try the beds. We left and did not go on our purchase there. In downtown store on Granville, Mr Abi had amazing customer service and great product Knowledge on everything in the store, and we finalized our purchases there instead, we got the beauty sleep mattress + gel pillow and foam pillow for me and a mattress protection + pillow mist .He is a great ambassador for Sleep country. Thank you again Mr Abi
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November 2022 by Jenny Kim
Rosanna is such a darling to work with! Highly recommend for all your sleep needs!!
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November 2022 by Renee Geraghty
Amazing experience from shopping to delivery. Jay helped us get set up with a super comfy mattress. He was professional and down to earth and bent over backwards to get us into a mattress at great price. I highly recommend this location! Ask for Jay!
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July 2022 by Susan Swartz
Big shout out to Jay and all the staff at the North Vancouver Sleep Country on Marine Drive you went above and beyond getting our bed deliver for when my husband came out of the hospital. It is very much appreciated.Thank you so very much.
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June 2022 by Roque Caffaro
Our experience was nice.Rosana was busy, I mean super busy that Sunday, but her customer service with us was great.The delivery got a few days delayed, not a big deal.Also we had a problem with one of the pillows, took back there and she changed in the same minute for me.Overall very nice store to do business with.
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May 2022 by Jennifer Jacobs
Well at this stage I have given up but I bought an adjustable base with temperpedic mattress. I also bought another mattress and base for our guest room so just shy of 20k. I was promised a snore sensor for the master king sized adjustable bed. This was never hooked up properly and I had to call a number in the states to try and get it working. They could not get it working and cannot send anyone to Canada and instructed me to contact the store. The store tried to have the delivery people do it when they delivered the second bed. They said it works now. It does not. I am tired of trying. I love the adjustability but want the bed to be fully functional. There are no technicians to support the AI type beds in Canada. Fair warning.
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May 2022 by Scott Morrison
We have been dealing with Sleep Country for the past 10 years buying beds for our senior clients. They offer excellant prices and great service.I would definitely recommend themScottnextphase
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March 2022 by Shelley Vezsenyi
Derek was amazing in helping us with our purchase. The delivery time was easy to follow with the tracking system. The delivery guys were efficient and tidy. Would definitely recommend sleep country!!
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March 2022 by E. Coney
Purchased the Tempur Pedic Adapt Teal mattress 2 months ago from the Marine Drive location in North Van, worth every penny. We spent a good hour trying different mattresses, our sales associate was very knowledgeable and helpful. We finally settled on the Teal which is medium firmness. Our last mattress was firm, and about 12 years old, good riddance.Took a few nights for my wife and I to "adapt" but after the 3rd night I noticed the chronic left shoulder pain I've lived wth for the past 20 years is gone and we both sleep great.I will say it again, worth every penny.
