The Living Lab is a welcoming furniture store known for its excellent customer service and knowledgeable staff. Customers appreciate the helpfulness of team members like Mike, who assisted in finding the perfect couch and offered customization options, such as upgrading sofa cushions and selecting stylish fabrics. The store features high-quality furniture made in BC, including pieces from Van Gogh Designs, and offers stylish, comfortable options for home decor. Visitors often commend the design consultants, especially Michael and Sara, for their professionalism, creativity, and genuine interest in clients’ needs. They provide practical advice and spend time helping customers choose the right sofa, rug, and other pieces, making the shopping experience seamless and enjoyable. The staff’s kindness and grace shine through, even when resolving issues caused by other retailers. Overall, The Living Lab offers stylish, comfortable furniture with a focus on personalized service, ensuring customers feel valued and satisfied with their purchases.
Michael Nishio from the Living Lab was so helpful in solving a problem that was caused by a mistake from another retailer. He did not hesitate to lend a hand and did it all with kindness, grace, and professionalism. I will not hesitate to use this retailer again.
May 2023
Sara at The Living Lab is the absolute best! Her extensive professional background and genuine interest in her clients' needs is what we love best about her. We highly recommend Sara since she is a consummate professional at her craft.
May 2023
Had a great experience with an order here. Mounes was helpful and prompt with our fabric order. Thanks for the great service!
