-
January 2024 by Frank Gelin
I purchased a Yamaha CD player (CDS303) and had a bit it trouble updating the firmware available from Yamaha. So Mark did it for me quickly and efficiently. In discussions with him it is clear he is extremely well informed about quality audio equipment. I would recommend the Soundroom to anyone who wants to receive helpful advice and exceptional service.
-
October 2023 by Anthony Stal
Came here to get my 80’s systemdek record player / turntable repaired after having another local shop abuse it and return it to me broken. The gents at the Sound Room fixed it with new high-quality parts and still charged less altogether than the shop that Frankensteined a bunch of cheap stuff together. They are very knowledgeable and kind folks!
-
June 2023 by Michael Sloan
Very knowledgeable and helpful. Would highly recommend The Sound Room! Great advice from Mark.
-
October 2022 by Mike Wessel
I'm listening to my new DAC player on the pair of Totem speakers I just bought. Giddy is the word that came to mind. The music is so crisp, so open, it's just right there in front of me. This is exactly what I was hoping it would be and that is so much more than I expected as these days we are so often disappointed.I was a bit intimidated going to The Sound Room as I thought I can't afford the high end prices and equipment they carry but I wanted to see and hear what really good sound is.Mark spent a good bit of time with me and answered all my questions and asked me a number of questions to help me sort out what my wishes and needs were.As I said above I am in love with music again and I found that I could hit my budget. LOL, Yes I would have loved the $50,000.00 speakers but thats not for me (they sound incredible).Do your self a favour and go speak with them, you won't be disappointed.
-
June 2022 by migz sanmiguel
Mark as Aquaman would say "My Man"! Patient and knowledgeable for guys like me whose just getting into records. If you want to get into the world of Hi-fi or just starting out. Mark is Your Man!
-
May 2022 by Colin Gray
I am so glad I found this store! They were not only patient but also kind when setting up my old turntable with a new cartridge. The customer service here is second to none in today's market, which makes them an invaluable resource for anyone looking for high-quality audio equipment at reasonable prices - myself included!.
-
May 2022 by Jef Sewell
If you're looking for a audio system, The Sound Room is definitely the company to go with. Their staff are extremely knowledgeable and can help you choose the perfect system for your needs. Plus, their products are top-of-the-line and will give you an amazing listening experience. Definitely check them out if you're in the market for some new speakers!
-
April 2022 by Thomas Clark
As someone who's looking for a new home theatre system, I can say that The Sound Room has been of great assistance. Not only do they have top-notch customer service but also offer expertise when you need it most!
-
February 2022 by Nomadic Rooster
This company not only sells you the best items that sound good together, but they will go out of their way to make sure you know what you are doing, and they aren't really expensive either. Great service, friendly. Mark really knows turntable stuff. Both Mark and Max are extremely helpful!!
-
February 2022 by Chris Dell'Agnese
Fantastic experience purchasing from The Sound Room. Mark was and has been a pleasure to talk to and work with throughout the transaction and even after. He took the time to answer any and all questions I had as we were making a deal from out of province. Shipping went off without a hitch and arrived perfect. This was my first experience dealing with Mark and his team but it will not be my last!Thanks again Mark!
-
December 2021 by Mark Colley
Purchased a used amp from The Soundroom’s Max and Mark. Unbelievable service! Amp was actually lost by the courier service and both guys took above and beyond to the next level. Called the manufacturer and got them to send me a brand new unit for no extra charge! I cannot say enough great things, just awesome to deal with. Highly recommend!
-
December 2021 by Mark Sexy Colley
Purchased a used amp from The Soundroom’s Max and Mark. Unbelievable service! Amp was actually lost by the courier service and both guys took above and beyond to the next level. Called the manufacturer and got them to send me a brand new unit for no extra charge! I cannot say enough great things, just awesome to deal with. Highly recommend!
-
September 2021 by Gerald Gerrits
I have dealt with The Sound Room for my audio purchases for many years. They have always found me great equipment which fits in my budget, but what makes them really stand out is their service, not just when purchasing but more importantly if you have any issue down the road they go out of their way to help you solve it or find a solution. Mark and the team are Awesome! I highly recommend you make your audio video purchase from them.
-
September 2021 by Peter Jones
My wife and I are thrilled with the NAD stereo system that Mark designed for us. He is very knowledgeable and he presented three options to us after learning about our interests and needs. He was very patient with my questions and provided excellent service. Our only regret was that we hadn't contacted him sooner about replacing our old stereo!
-
November 2020 by Merrill O'Donnell
Over the last ten years I have relied upon the folks at the Sound Room to assist me purchasing some high end audio equipment. As a serious music lover but one without any technical knowledge, I have always been impressed by the depth of their knowledge, unrivalled capacity to express this knowledge in understandable terms, and dedication to helping me find the right equipment for me. I have purchased Paradigm speakers (Studio Series 20 v.), a Project turntable, and very recently a pair of Paradigm Prestige 75F's that not only sound awesome but look incredibly sexy in white in our living room! Mark and Scott provided me with first rate service - before, during, and after the audio demonstration when my sweet P's were set up in my home. Sound Room sells high end audio, provides top rate service with enthusiasm and musical know-how, and a welcome atmosphere to listen to what best suits your needs. For example, I brought in my own amplifier and not-so-old speakers to compare and contrast when I was researching the Paradigm 75Fs. Mark and Scott encouraged this and did all the hook ups and let me listen as long as I needed. As I say, outstanding service, high end equipment, and a great atmosphere. Given my experiences at the Sound Room, I won't buy audio equipment anywhere else.Merrill James O'Donnell, M.A., LL. B.New Westminster, BCAugust 17, 2020
