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November 2023 by Scott Higgs
Always great service. Friendly, helpful staff, reasonable prices, not usually too busy. Love this place!
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September 2023 by Stewart Pressney
Best experience at a UPS store I have ever had. Keep it up Ali!
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September 2023 by Lisa Gray
My package was supposed to arrive on the 8th it’s the 14th and on the tracking it shows it went into the wrong state after being in the right one!! For 40$ for a small package you’d think there’d been more care about getting it delivered. Edit to add it looks to be coming back to me! I never received an email about any issues and I’m peeved about this! I spent 40$ just to have my package shipped back to me and I doubt I’ll get refunded!
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July 2023 by Milad Heidari
The UPS Store in my neighborhood provided an exceptional experience. Mr.Ali, delivered outstanding service. He was knowledgeable, detail-oriented, and committed to customer satisfaction. The store was clean, well-organized, and equipped with modern shipping materials.He was friendly and helpful and took the time to explain shipping options and answer all my questions. The UPS Store proved to be reliable and trustworthy. I highly recommend this store and encourage seeking assistance from Mr. Ali. His professionalism and dedication ensure a remarkable customer experience. Thank you, Mr. Ali and The UPS Store team, for an outstanding shipping experience.
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June 2023 by Nasim Shirzadeh
I highly recommend this UPS store. The owner of this store has a great attitude. He is so helpful, kind and welcoming.Thanks Mr.Ali for your services.
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June 2023 by V K
Ali is absolutely fantastic! Very helpful, efficient & easy to deal with. So happy with the service we received when opening up a personal mailbox, highly recommend this location.
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June 2023 by BS Design
I have recently been there, and they are amazing.The manager was so helpful and friendly.They make everything so easy for us.
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May 2023 by Zeerak Khan
Compared the UPS store on Lonsdale, this store is much much better. Thanks the the polite proprietor of the store Ali.
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May 2023 by Beta Plumbing Services
Professional Staff. Very happy with my experience with this location. 5 stars definitely.
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February 2023 by Francesco Renzitti
Worst delivery experience ever. I had a package delivered to California that cost me $100. Weighed 30 grams. I never got it, now they say too bad. No money back. They don’t care at all. Hours wasted. So I got ripped $100 dollars. Moral of the story, they don’t care because they don’t have to. Not enough competition.
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January 2023 by R W
This particular store charged me $14 for a cardboard box and $6 for some bubble wrap and then lost my package the next day. I was shipping something expedited and critical for my business. Now I have to replace it (worth $600). Don’t risk it with these people.
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January 2023 by Ali Haghighatjoo
I tried this location before when they had different owner,This location will be of the best ones in Vancouver as the management has been change and I got such a great service from them.keep up the good work.
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May 2022 by Mr. Eccles
Had very bad experience with UPS’ way of operation and not specific to this store. I live in an old apartment and buzzer only connects to landlines so if I’m away at work no one will answer the buzzer. For some unknown reason I have been able to receive every single one of my Amazon packages but every single UPS package was diverted to the their store and every time it happens on the Friday. And apparently the UPS driver does not return to this store at the end of the day so when my package was diverted here on a Friday I would not get the package until the following Monday even tho this store opens on Saturdays. It amazes me how UPS can still stay in business. Companies like Amazon tries to simplify a three step process down to one but companies like UPS tries to turn a three step process into eight. Amazon spends their time trying to figure out how to deliver a package two days away in one day. UPS spends their time trying to deliver package that’s seven days away but the customer would not receive the package until ten days after it’s shipped.
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April 2022 by Connor Morris
They are always able to help when I need a package sent out and have extra tape on hand when needed.
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January 2022 by Marko Johnson
Horrible!! Didn’t even knock on my door, left a notice, and now won’t answer any calls and at one point answered a call and then WALKED AWAY AND LEFT ME SAYING “hello is anyone there” FOR FIVE MINUTES. I hope they go out of business.Edit upon removal request: I called this location twenty five times today. Every time, the phone got picked up, then I was left with no one actually speaking to me and saying “hello? Is anyone there? Can you hear me?”I will be in the store tomorrow to pick up my parcel, and will never use your service again. I will not remove my review as it is honest and in direct response to how this store (UPS location 197) failed to do their job. If I could give no stars I would. :)
