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November 2025 by Laura King
Our experience with the Arbutus team was the best we have ever had buying an RV. They went out of their way to help make our trade-in a painless endeavor. A big thank you to Karen, Tracey and Francois for making that happen. Highly recommend!
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October 2025 by Jamie Bain
The sales team at Arbutus Parksville were exceptional! We recently purchased a motorhome and the personal service they provided made us so happy we decided to go there. Two months later and we're still on the road enjoying life.
Thank you so much Tracy and Shawn!
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September 2025 by Marc Lunn
Great place to buy an RV. Excellent service. Got a great deal!!
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September 2025 by Avril Hull
We ran into some trouble with our camper on the first night of a three night trip at Rathrevor Beach before continuing onto the Mainland for several more nights. It was such a headache and we weren’t sure if we would need to head home or cancel our plans. These folks helped us out of our pickle and got things working again smoothly. Can’t thank Serge enough for squeezing us into a busy day and even letting us show off our Jackery ;) Continuing on with our trip after great service!
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June 2025 by Cathie Engelberts
Got a new hot water tank. Sergio was great, helpful. On time, knew what the problem was and very helpful on preventative maintenance. Very happy with our experience.
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June 2025 by Alex Day
I previously spent over $200,000 on an RV from this dealership, so I expected better service as a returning customer. Unfortunately, they refused to match a competitor’s price of $110 for a water heater part—despite also charging for installation and making a clear profit on the part itself. It’s hard to understand how this approach makes sense if customer retention is a priority. Sadly, this experience has cost them a loyal customer over something relatively minor. On a positive note, the parts advisor was courteous and helpful. That said, I would recommend looking elsewhere for service that values long-term relationships.
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June 2025 by Ben Acton
A huge thank you to Serge and all the team at Arbutus RV, they gave me so much of their time and helped me out enormously when I really needed it. I had a great day and was made to feel welcome and was given excellent service, I would highly recommend them for anything you need doing to your RV.
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April 2025 by TJ Kinnaman
My partner and I recently purchased our very first RV! We do not often take the time to write and provide reviews but the experience of working with Parksville Arbutus RV (which for us was a significant purchase) was nothing short of exceptional.
We first met with Shawn who showed us a few units in the class category we were interested in. He was absolutely fantastic.
He took the time to learn about our goals and needs as potential first time RV owners. We were very impressed with his professionalism and genuine, friendly attitude. No pressure sales tactics here. It was a comfortable and enjoyable experience.
There were a couple of back and forth communications with Shawn over the next couple of days regarding some agreed upon items we wished to be addressed. Shawn’s communications were prompt and professional and the team at Parksville Arbutus delivered on everything promised. Shawn’s title is “Brand Ambassador”. It is well deserved.
Once we were ready to take delivery we were introduced to Tyler, one of the nicest guys you could ever meet. He gave us a very thorough orientation, walking us through every system and feature of the unit. He answered all of our questions and ensured we felt confident operating everything. His clear explanations and helpful tips made a HUGE difference in easing any nervousness we had a new RVers.
Tracy is the office manager and the one who processed all the paperwork and financials. This isn’t usually our favorite part of “big purchases” but Tracy made it a little less stressful and we were happy we were spending those hard earned funds here instead of somewhere else.
We sincerely couldn’t be happier with our new purchase. We highly recommend Parksville Arbutus RV. A huge thank you to Shawn, Tyler, Tracy and the whole team for making our experience so smooth and enjoyable.
Marty and Tammy
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March 2025 by Michael Sweet
We stopped in because we were having an electrical issue with our trailer while on vacation. They helped us take care of the issue quickly and got us back on the road to our campsite. Thanks!
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January 2025 by David P
Amazing help from Shawn!
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January 2025 by Judy Hayward
Great service!Shawn and Tracy provided excellent service to us finding us the perfect RV.They looked after every little detail on our unit to our satisfaction..we would definitely recommend buying your next RV from Arbutus RV in Parksville..
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December 2024 by Shelly Davis
Great experience at Arbutus RV Parksville. Shawn, Larry and Tracy all provided top notch service and follow up. They answered all our questions and gave us straight up honest answers. I would not hesitate to recommend them. We are super happy with our brand new Micro Mini Winnebago…tows like a dream behind our new Cybertruck…
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November 2024 by Michael Purtill
Shawn in sales and Shawn in service were both fantastic!
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November 2024 by Chris Sheehan
When we decided to sell our Pleasure Way Class B Van, a friend recommended we contact Shawn Z at Arbutus RV in Parksville, as he had sold their Pleasure Way Van. We are so glad we did ! Shawn, from the start, had a solid grasp of the intricacies and complexities a modern Class B has to offer and sold the van in less than a month. The process was smooth and easy, the communication with Shawn was excellent and we received what we wanted for the van. Highly recommend anyone looking to sell on consignment, contact Shawn Z.
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September 2024 by Christa Grace
Great Service, great staff. I got some places where I had leaks sealed off, I had a new window put in, because mine shattered while parking underneath an arbutus tree, which led me to be recommended to this place by the guys at Jett Aution. And I had a new wheel put on that stabilizes the Trillium when she is unhitched. Good place to go to get serviced, winterized, for all your trailer needs.
