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March 2024 by Arlene Graham
Like everywhere can't hire help but Tracy is excellent
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March 2024 by LA O'Shea
Read the fine print!! ➡️ You can find most of Ashley Homestore items on other websites and 95% of the time, it's less expensive. Sites such as Bed Bath & Beyond, Home Style Furniture, Furniture Depot, Wayfair Canada and even Amazon.caI recently moved to a different region in British Columbia and took advantage of Ashley Homestore's promotion, offering zero interest and monthly payments over a period of five years. In the beginning when I was making a large purchase to furnish my living room & bedroom, the sales representative, Kyle, was exceptionally helpful and provided a "white glove" approach. I did have to wait 2-3+ months for my items to arrive over two separate deliveries, to which the furniture was either pre-assembled or assembled on-site by the delivery team.However, my recent addition of an area rug and a dining room cabinet to my order presented challenges. The cabinet arrived in a box that I am unable to lift, and assembly requires tools I do not possess. It was going to be left at my front door had I not begged the deliverers to bring inside. It seems that, perhaps due to not making a substantial single purchase this time, the white-glove service is no longer extended to me regardless of my overall spending. It was not communicated to me that this item would not be assembled. Kyle mentioned that he faced repercussions for arranging "multiple deliveries," referring to the two deliveries and me waiting over two+ months for my items. To have the cabinet assembled, I was informed that I could pay an additional $100 and wait for someone to come and complete. Again, this was not communicated to me whatsoever and this appears rather snaky.I contacted "customer service" and they provided zero assistance and told me that I had "standard shipping" in a tone that sounded like I should know the differences? I am disheartened to discover that excellent customer service is seemingly linked to a higher and singular spending threshold, rather than being consistently provided to customers or at least based on customers' overall expenditure.Shameful.
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March 2024 by Bernard Louis
The service was excellent and Tracy took a lot of time to help me make a decision. She was very knowledgeable and an excellent salesperson. I especially appreciated that she asked me to check my elevator dimensions and door dimensions for a smooth delivery.
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March 2024 by Ray Bozzer
Sales staff was very knowledgeable and helpful. They have a good inventory of furniture and home decor.
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March 2024 by Lucy
Jordan and Kyra were great to deal with at Ashley furniture in Penticton. Friendly fast service. Great people to deal with. Thank you thank you looking forward to our new furniture soon.
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February 2024 by Penny Gingras
Chris, our salesperson was very helpful & professional both times we were in the store to buy furniture. Delivery was sooner than expected & delivery men seamlessly brought in, placed & removed and took all wrapping with them. Will definitely shop Ashley again.
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February 2024 by Mary Anne Smith
Received excellent customer service
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February 2024 by Jesse Popoff
Huge Rave to Ashley Home Store Penticton!! Jordan the sales associate was so kind, friendly and funny. Helped me pick out new bar height stools and made the process so easy. Might be back tomorrow for a new recliner for my roommate! Lots of sales and clearance items go in to find your next treasure! ?️?️
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February 2024 by J20
Very friendly and helpful staff , I had my 80 yr old dad in there shopping for a new chair. Tracy was very helpful and very understandingI’d go back 100%
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February 2024 by Chantel Rapley
Wow , delivery dates kept getting movedAfter waiting 2 months , 2 leather sofas arrived damaged ( tiny holes , looks like tags were removed , 4 holes in each sofa )yesterdayAlso much darker color than what was orderedDid not offer anything to us except “ you have 24 hrs to decide , then we will charge you 40% to return ,,,OMGDo not EVER buy here … I’m going to report to BBB
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February 2024 by Terry Van Troyen
Our sales person went out of her way to find a sectional that fit our particular floor plan. The experience was good, now if they deliver at or near our timeframe it will all be awesome.
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February 2024 by Tom Noway
1) happy with the furniture we purchased.. for this you get 4 stars2) was told by a store employee that the older couches taken away are and recycled to a place where people can just take them. The driver stated they go to the landfill… for this you get no stars3) the cardboard from the new couch gets recycled. The plastic and foam wrapping was headed to the landfill.. i recycled it… this you get two stars4) i continued to get texts despite not wanting texts AND requesting no texts.. no stars here.. Customer service is people talking with people!!!5) driver and swamper were polite and worked safe.. No boot covers which would annoy some but not me. They forgot the footstool but cleaned up well.Down to two stars.. emails sent twice and no replay.. on line chat person would not answer 3,4,5.. but happy with the furniture.. Too bad they are not a green friendly company
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February 2024 by Sue Williams
Jordan was so friendly, professional & knowledgeable about the Ashley furniture. There was no pressure & we discussed many pros and cons about the sofa we purchased. Thank you Jordan
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February 2024 by Tim Dirks
Friendly knowledgeable service
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February 2024 by Lanny Swanson
Very kind and knowledgeable staff, will be back for sure!
