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May 2025 by Marcia
When I rented in March 2025 (notice the last review was over 10 months ago) my order was incorrect 3x, the delivery and pick up was good except no one returned my call for a delivery to a new address, I received an invoice but can't seem to get a hold of anyone in billing and when I called, I was put on hold for 20 minutes. I realized I was placed on a forever hold as their office was actually closed for the day. Then I find out I can't even schedule a delivery or have my unit delivered until my bill is paid in full. No email or call back from billing yet. So, I guess I just sit and wait. It's been a while now. Don't trust 5 star reviews.
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July 2024 by Rita Lorraine Bro
The in penticton person is very helpful and kind . And very ready to bring our box down when we need it . I just wish the payment was taken on the 1st each month so I can pay my other bills and buy food. This the only hang up I have. Wait until the 3to 6 is to long to without food.
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September 2023 by Kim
Efficient, ethical and compassionate service and company. Thank you for your help and understanding during a difficult time and circumstance.
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April 2023 by Lisa Gaye Myers
An amazing service! Secure! I highly recommend this business! I just watched them unload & stack a box, done very well (might I say gently.)?
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April 2023 by Janette Watson
First they messed up on the date and we had to pay movers extra for that so the would come back the next day, then the size was wrong, got that straightened out. Did get a free month but took 3 months to get it. Ours was at their site.Now if you don’t need access it’s great because you may only access it once a month have to book it and takes 48 hours for that very very frustrating let me tell youIf you get access set up for the beginning of the month sure hope you paid your bill the day it was sent otherwise nope you cannot have access so for me I get paid once a month and not till the end of the month so it really really suckedI would not recommend at all
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April 2022 by Julie Grant
Big Shout out to Allan! Dealing with Big Steel box wont be the same without you!
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April 2022 by Genuine Tech
We were pleased that our can was delivered so quickly. We are very impressed with Allen, he was professional and has very good communication skills. He put the can exactly where we wanted it. An excellent experience.
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April 2022 by Michaeĺ Stoner
The drivers who move and relocate these containers are unbelievably skillful as well as being friendly and professional. We had exceptional service from Allan Megli in Penticton and can't say enough good things about him. He should be highly valued at Big Steel.
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April 2022 by Aura Clift
Excellent and friendly customer service.
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April 2022 by Nick Bravi
Big Steel Box was incredible to deal with. The ladies on the phone knew exactly what they were talking about, they kept you in the loop at all times, and never overpromised the delivery and drop off time. As a person that is in sales I must say you've passed my expectations. Well Done BigSteel Box, you will definitely earn my buisness again. Also, huge shout out to the flat bed drivers, they were extremely pleasant to deal with, they listened to you and did exactly what you wanted to do. 20/10 in my books. Also... lets be honest, your the cheapest and most reliable service in the Okanagan Valley.
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April 2022 by Candace Farrer
We have had nothing but the best service with BigSteelBox. They've always worked around our schedule and we knew our belongings were safe. We have some pretty considerable space limitations in our yard and they made it work - shout out to Alan for being the most skilled pick-up and delivery guy in the game. He can drop that big steel box exactly where it needs to be, even with tight corners and limited space!
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April 2022 by Dale Boisclair
Excellent service , from the Call Centre to Allan, who picked up outr container professionally and efficiently. Great company - highly recommend!
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April 2022 by Marlis Anderson
I would highly recommend BigSteelBox. Our container didn't arrive on the date that was expected. That's why I gave 4 stars, but the way the company handled the problem was very professional and courteous. The drivers that loaded and unloaded the container were friendly, talented and patient. The managers listened to me and dealt with the issue with speed and integrity. I was very impressed.
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April 2022 by Heather Fenton
The container arrived on time and our specific schedule was followed to the "T", making our move all the easier. The unit arrived extremely clean inside and out! Would recommend/use this company again, for sure!
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April 2022 by Stefanie Rothenburger
Always easy to get an agent on the phone. Very friendly, professional and well-informed. Reasonable prices compared to other storage companies in town. We had multiple pick-ups and drop-offs and each time was painless and prompt. Would definitely use again!
