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July 2025 by Sean Wright
Great work! Open communication! Highly recommend
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February 2025 by Arshdeep Chahal
Honestly, if I could give 0 stars I would. The amount of time it took to fix a minor issue on my vehicle was outrageous. I waited around a week, they told me that it would be done on Monday and they then delayed it till Wednesday morning. On Wednesday afternoon, I called and they said it will be done at 5 pm, and I worked at 5 pm. I politely asked if they could at least finish it 15 mins before, and they said no. I mean it’s 15 minutes…. To be honest, It seemed like they didn’t care about customer satisfaction at all, I will not being going back here. Ido not recommend this establishment to anyone.
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January 2025 by Emiley Wakelin
My car was involved in a small hit & run collision and I brought it to craftsman to have it repaired and i can’t say enough great things! service was great! everyone was friendly and considerate, and the job was done very quickly! highly recommend!
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October 2024 by Tanya O'Neill
I'm.so impressed with the work Steve and Tom did on my car ! It actuslly looks better now than before the damage ! Great work , job done in a very timely manner as well. Very professional all around. Highly recommend !
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October 2024 by Collin Shore
Very helpful people to work with.
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September 2024 by Ray Klassen
Excellent staff
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August 2024 by Ryan Thomas-Smith
Tony and his Crew did an amazing job on my 2006 Chevy Silverado.
I am very happy with the work, and how they went above and beyond with my truck. I will be recommending them to my family and friends and of course I’m now a loyal customer to craftsman collision in Penticton. Thank you guys!
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May 2024 by dean laidlow
Great place to deal with, very professional and friendly.always do a great job.
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May 2024 by Dylan Parsons
My vehicle was involved in a minor collision but was unfortunately not drivable. Tony and I coordinated together with my insurance company and had the vehicle brought to be estimated and repaired about a month after the collision.
Repairs were completed (that’s another topic because there are issues present) however when being delivered the vehicle after 2 months at this point; it was disclosed that they noticed evidence of rodents underneath the front seats during their final detail; encouraged me to do further investigation and handed my keys over. It’s still unclear where the rodents got in; as evidence shows the damage progressed on this lot.
Upon entering the cabin it became evident in moments that rodents were actively living in my vehicle, it stunk to high heaven, claw marks on interior panels, rodent feces and urine everywhere passenger seat was gnawed through, rear door was nested in with chewed/broken plastic, upon starting the vehicle the dash lit up like a Christmas tree with various engine, and airbag fault codes.
This was never disclosed until after repairs were completed; had it been disclosed they likely would have lost business as the insurance company likely would have wrote my car off with nearly spending $21,000 to repair. When its value was only $18,000.
The vehicle has since partially been repaired due to parts being on back order. It was taken to the manufacturer dealership as I was and still against doing any further business with this company.
The condition the vehicle was given to be was quoted to be a biohazard, and safety concern. The repair bill used statements as the seats were saturated with urine.
Stay far far away!!!
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March 2024 by Shayla Doble
I just dropped my vehicle off for repairs with craftsman collision and thank you so much for the amazing service with helping me out and understanding the process and of course for setting me up with a rental vehicle.
I really appreciate it and will trust the process of everything coming together.
Thank you so very much to everyone who helped me out this morning I was stressed with the processes but feel so much better with all your help and knowledge.??
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March 2024 by Shayla Beasley
I just dropped my vehicle off for repairs with craftsman collision and thank you so much for the amazing service with helping me out and understanding the process and of course for setting me up with a rental vehicle.I really appreciate it and will trust the process of everything coming together.Thank you so very much to everyone who helped me out this morning I was stressed with the processes but feel so much better with all your help and knowledge.??
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March 2024 by Soraida Gomez
I am very grateful to this great work them, they did a great job on my car very quickly impeccable work, I recommend them, thank you very much and God bless you!
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December 2023 by Pat & Vicki
Very friendly and professional. Our vehicle looked new when the finished!We are repeat clients and highly recommend them!
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November 2023 by Curtis Hall
Awesome place
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November 2023 by Farm town Family
These guys are amazing. My tire blew out today, I couldn’t give an exact location. But they came right away found me, got my tire changed over, accepted an e-transfer and pointed me to the nearest tire repair store open on a Saturday.
