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March 2024 by Maverick Mike
Thank you JC, Kyle, and Randi for your outstanding service, knowledge and advice. Five stars!
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November 2023 by robert hamilton
Midtown recently repaired the leveling system on our Class A MotorhomeI am so pleased with the results. I tried to get repairs done at other RV shops without successNot only were repairs done correctly but the actual charge was less than there original estimateMidtown is the only place in the area that I will go to
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September 2023 by Justin
Kept my unit for 6 weeks. Didn't find the roof leak, which I've now found and fixed myself since you could see a gaping hole in between the grommet of one of the marker lights above the cab. Their "leak tests" failed to find it, but it took about 15 minutes with no "leak test" to find. Got the right sized grommet for the marker light and she's nice and sealed now. They wanted to charge me for the multiplex panel that was fried by the leak, rather than warranty it as they weren't able to find a leak. I was told that there was corrosion all over the old multiplex panel when they removed it... Gee, I wonder why. New multiplex panel they put in tells me my LPG level, and whether or not my generator is running... Neither of which my coach has in it, nor do the other panels show that information. Didn't fix my shower pan that didn't drain properly (though they did hack some of the spray foam insulation away underneath the coach without replacing it, which should be great if it gets cold). Then the first time I turned the kitchen faucet on after their handi-work... It seems when they attempted to fix the shower pan they must've really hammered down on it, as the kitchen sink drain line, which runs behind the toilet and shower cracked in half, causing water to leak all over the floor when running the faucet on my first trip out after their handi-work. They performed a recall from Airstream and removed the seat from my coach, and turned the ignition on after removing the seat triggering a seat airbag light, which wouldn't have triggered if the ignition had stayed off until it was reconnected (confirmed by Mercedes) This cost me $180 to have Mercedes reset. Zero communication from them over the course of six weeks and they caused more issues than they solved. Never again. Save yourself the headache and go somewhere with decent leadership and competent staff
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July 2023 by Gordie Johnson
Awesome service, fair and honest pricing. Fit us in while we were visiting Penticton, in and out same day. Slide motor dead, slide was stuck in and hard to get at. They figured it out and did not charge for the extra time it took to get at it. Very happy, will definitely come back for other services, as we visit here regularly. Highly recommend.
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July 2023 by Howard Lockhart
We have a 25 year old motorhome. The hydraulic parking brake failed (leaked fluid all over the place). Tom asked us to come in the next day (we were in Osoyos at the time). We arrived at noon on Friday, the mechanic (Dallas?) looked at it right away. The motor control valve was shot and leaking badly. Even though this is an obsolete part at GM, the parts folks found one in Kelowna I believe. It was shipped down on the week-end and installed in our motorhome on Monday morning. They told us to try and get the parking brake assembly repaired in Calgary as parts are longer delivery as we were heading there anyway.Many Thanks to Tom and the crew for getting our motorhome repaired so that we could be on our way.
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May 2023 by Bonnie Schneider
We recently got an update on our satellite system at Midtown RV. JC, the general manager, spent hours with us getting this working. He went above and beyond to help. He even told us some features about our RV that we didn't know about. Couldn't ask for better customer service. Thank you so much. We'll be back. . Bonnie and Gordon
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April 2023 by Paulette F
We cannot say enough about the excellent service we received from the folks at Midtown. From the minute we connected with our salesman Tim who assured us he would find us a coach, to Randi in the finance office who was a wealth of information and amazing, to Jeff who gave us our walkthrough and was super patient and helpful and the staff on the customer service desk as well who helped us with product and put the plate on our new purchase. Every detail was looked after perfect. Can't wait t hit the road in our new coach!
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April 2023 by Cecily
Electrical issue solved and batteries replaced in my Sprinter camper van in no time flat. Prompt and friendly service from Megan, JC, and Tom. Highly recommend Midtown RV and wish them well in their new ownership.
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April 2023 by Shelly Lidstone
I honestly don't know how this company is still in business. We made an appointment 6 weeks in advance to have several things done on our rv and when we called 4 days prior to confirm we were told that there was no appointment on the schedule. Day of supposed appointment get a phone call asking where we are...REALLY?! We are taking our motorhome elsewhere. This was the second chance as they messed up our repairs last year too. Goodluck ya'll
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March 2023 by George Brown
I rarely have my expectations exceeded and for sure never in the realm of RV sales and service, but I can say we were blown away at the quality of service we received at Midtown RV. We recently purchased a new (used) RV after searching across Canada for a dealer we thought we could trust. We settled on Midtown as Tim was the most intelligent and knowledgable sales person we talked too, and we talked to dozens! His promise of good service was far exceeded by what Steve and the entire service team did on our behalf. We would never have expected this level of service at an RV dealer. White Glove is one way to say it, however as a Porsche owner I can say they even topped Porsche level service and that is hard. From Terry and the entire parts team thought to the mechanics who sorted out issues, they were incredible, not one bad experience and all done with a smile. Midtown, we cannot thank you enough and we will never buy a coach anywhere else. I highly recommend if you are looking for an RV, then you have to consider Midtown in the mix.
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March 2023 by Helena MacLean
We have dealt with many dealerships and NONE compare to Midtown. Great customer service and they try hard to get you in asap for repairs so that you can get rolling again. Thank you Midtown for all you've done for us!
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March 2023 by Loreen Bleackley
Thank you to an exceptional and knowledgeable service support team. Prompt service along with willingness and patience to educate me on this new adventure. Vern is unbeatable with knowledge. Steve went to far to offer to meet at the shop on his day off to help me with an issue that came out my last camp. Above and beyond. I'm comforted knowing I'm in good hands.
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March 2023 by David Fedor
Great RV dealer in penticton. Great stock for repairs. Friendly sales staff
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March 2023 by Karen Dawn
Knowledgeable, informative staff & lots of products to make RV life a bit less of an experiential learning experience.??
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March 2023 by Bev
We were travelling through the US and ran into a problem and after spending much time going through all our manuals left with the motorhome and still not finding the solution, my husband called from the US to Midtown and within minutes, we received a call back. This is service. Thank you Midtown.
