-
August 2024 by Sim Clarke
I was in a bind when my alternator died while passing through town ?. Thankfully, this place was able to help me out! They had the parts I needed, and i was able to use some tools and swap it out in their lot. I'm grateful for their help, lordco and can tire was of no help! #thankful #sohelpful #aboveandbeyond
-
March 2024 by Andrew Zach
Always happy with the service I get here. My go to place for parts and tools.
-
January 2024 by Phil Bradley
Dear potential customer,I ordered a starter for my vehicle from this location.The customer service was sub-par. I was greeted when I walked in by a young guy who couldn't lift and smile and proceeded to order the part.This was on a Thursday.The employee assured me that the part would be there early that following week. He pressed that it should be showing up on Monday. It showed up Thursday of that week, and after persistent communication, there was not an attempt on their end to communicate with me whether my starter had showed up or not.They were supposed to take the starter down to Monument Motorsports in my Penticton. When I called Monument Motorsports, they assured me that it had not shown up. I immediately called Napa in Penticton and they proceeded to inform me that they had taken it down. Catching them on this miscommunication, I informed them that Monument Motorsports had not received the part. The employee insisted 2 times that it had been driven down. He went to speak with a fellow employee and came back to tell me that the part had not been driven down.Because of their failure to take the part that they had told me they would take down, I am currently without my vehicle, and because Monument Motorsports is closed on Fridays, I will have to wait until next week for them to put the starter in.I am a down-to-earth guy who is patient and will often will trust the process. Albeit, This poor level of professionalism is unacceptable, and going forward, I will be taking my business elsewhere.Communication - PoorCustomer service - unsatisfactory
-
January 2024 by J P
This place is a gem. They had both cabin and air filters in stock at 58.00 out the door. The dealership wanted 130.00 . This Napa is awesome!
-
January 2024 by Phil B.
Dear potential customer,I ordered a starter for my vehicle from this location. The customer service was sub-par. I was greeted when I walked in by a young guy who couldn't lift and smile and proceeded to order the part. This was on a Thursday.The employee assured me that the part would be there early that following week. He pressed that it should be showing up on Monday. It showed up Thursday of that week, and after persistent communication, there was not an attempt on their end to communicate with me whether my starter had showed up or not. They were supposed to take the starter down to Monument Motorsports in my Penticton. When I called Monument Motorsports, they assured me that it had not shown up. I immediately called Napa in Penticton and they proceeded to inform me that they had taken it down. Catching them on this miscommunication, I informed them that Monument Motorsports had not received the part. The employee insisted 2 times that it had been driven down. He went to speak with a fellow employee and came back to tell me that the part had not been driven down. Because of their failure to take the part that they had told me they would take down, I am currently without my vehicle, and because Monument Motorsports is closed on Fridays, I will have to wait until next week for them to put the starter in. I am a down-to-earth guy who is patient and will often will trust the process. Albeit, This poor level of professionalism is unacceptable, and going forward, I will be taking my business elsewhere. Communication - Poor Customer service - unsatisfactory
-
November 2023 by Jay M
Very good guys, very good service ??
-
June 2023 by Andrew Cobbin
Great dudes at this place. Dakota and Mike will give you the time of day and find the right part you are looking for.
-
March 2023 by Lorraine Cox
Always excellent customer service!
-
November 2022 by Ramon Bogyo
super helpful staff!
-
October 2022 by Dolly Ferrier
A great place to go to get parts very knowledgeable staff, the only place to shop for parts
-
August 2022 by Frazer Duke
Just stopped in to get some parts. The girl from the counter was over in the corner playing with somebody’s dog the old bloke that had gotten off the phone a few minutes prior was typing a novel on his computer. There was a guy in the back complaining about his back and the other guy in the far left corner of the counter I don’t know what he was doing but it wasn’t work. Overall first and last time I never waste my time I stopping there. Just save yourself the headache and go to Lordco
-
May 2022 by Carina Quiroga Lamela
I went to Napa a few times and Mike is awesome. I don't know a lot about cars and he helped me finding all I needed. His customer service is great. Thank you!
-
March 2022 by Heather Scott
I've meant to write a review for a long time and continue to forget, but Earl, and the whole team is awesome and made me feel so safe and cared for during a time that would otherwise have been much more stressful.
-
November 2021 by larry munro
Very good service. Thank you ?
-
November 2021 by Harald Ramsthaler
Always great service!!
