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January 2024 by Dimitris Zarafonitis
Worst shop in town most employees are rude. The security guard was chasing my daughter outside of the shop and accused her for stealing. He was taking a video while he was following her. The supervisor said to me all proud that he is their security guard. I had my daughter returned all the stuff she bought.When I asked her to tell me why he was taking a video of my daughter she didn't know what to say. So probably she should learn the laws a bit more. When I asked to speak with the security guard he was hiding in the staff room. Is not the first time that the staff there is rude to us.
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January 2024 by Kassandra Zarafoniti
I had a horrible experience at shoppers today. After I finished paying for my purchases the “loss prevention officer” was waiting for me right outside the door. He shouted something I couldn’t quite understand so I said “no thank you” and continued walking. He then proceeded to follow me down a dark enclosed alleyway while yelling at me and recording me on his phone. I am a young petite 5’1 woman and this “loss prevention officer” had no uniform or distinguishing clothing associating him with Shoppers Drug Mart. I ran back in the store because I thought that this man was a homeless person yelling at me. When I arrived back in the store I went and spoke with an absolutely lovely red haired woman in cosmetics. She was extremely helpful and kind and the only bright spot of an otherwise horrible experience. At that point the “LPO” arrived in the store and demanded that he search my bag and made me remove my jacket. I was understandably frightened at this point and I complied. I called my mom as one does lol so my dad came to the rescue and the manager we spoke with was very dismissive and overall not helpful at all, she simply didn’t care and was very rude. All in all it was a terrible experience and the management at Shoppers needs to be re-evaluated (with the exception of the lovely red haired women in cosmetics) because this experience is unacceptable. The “LPO” acted outside of his means and needs to be better trained in the boundaries of his position. Following young girls out of the store into dark alleys is about as unprofessional as you could possibly get. Do better shoppers.
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December 2023 by PELW
We had a very poor experience with the cashier and the customer service. Not good! Will never shop there again!
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December 2023 by Autumn M
It was really good, and friendly and clean... But than, it got new owners and... To say the least.... Not the same.
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November 2023 by connor balisky
So it was my first time ever going in to this store. I heard an older man raising his voice commanding someone to get out of the store and I ignored it. Then I realized he was talking to me. I asked him what I did wrong and he realized I was the wrong person. If you’re going to raise your voice at a customer at least make sure you’re talking to the right person and not an innocent customer. Then as I was paying he stood there and stared at me the whole time and then barked at me some more in an angry and aggressive tone for looking like “Jamie”. I just ignored him. My deepest apologies for looking like Jamie. What a dim bulb. Really not a good look.
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September 2023 by Andrea Travis
Staff are always friendly and self checkout process is quick and hassle free
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September 2023 by AndyMack81
Amazing communication would be the opposite in regards for the pharmacy. People don’t want to admit any wrong doing but pass the blame to another. Even when trying to calmly inquire to why there was so much miscommunication another person approached to also try to turn the fault around. Sometimes you just can’t deal with people who either think too highly of themselves or can’t admit when themselves or a colleague has done wrong.
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September 2023 by Kat Atomic
Nice staff. Way too busy and understaffed or something. I have yet to phone and have them actually answer. I have been using this pharmacy for years and they have never made a mistake.
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September 2023 by Tia Page
I’m a regular at the beauty section at shoppers, the girls in there are always so helpful! I also deal with my mail through the Canada post there and Niona is always very helpful!!
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August 2023 by TwentyOne Chickens
This store has consistently the worst post office ever. I’m so disappointed that I rented my P.O. Box here. Horrible customer service and excuse after excuse for why they keep messing up the same things repeatedly. Everyone makes mistakes but they take errors and horrible service to new extremes.
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July 2023 by Miss Opia
I've been going here for years. Consistently the worst customer service. This has to be management fault, because every staff member seems to be the same. Step 1: greet the customer Step 2: tell them their total Step 3: ask how they're are payingStep 4: tell them how much change they're getting back if they paid with cash Step 5: have a nice day or something along those lines. They don't do any of these things it's terrible.
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June 2023 by Lily Lok
I’ve been to many Shoppers and I can honestly say I never have come across ruder staff! They are not helpful, roll their eyes and refuse to help you. A few months ago a young man who is (was) staff was yelling at people and kicking them out of the store for minor reasons. Absolutely appalling!
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June 2023 by front cover girl
I love shoppers products but the worker Chloe isn't very greeting. I walked in the beauty boutique and she didn't even acknowledge me as I walked in smh
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February 2023 by Katrina Lucyk
Helpful and friendly staff in the Beauty Boutique. A good selection of products, great service. Limited selection of food/household at this location.
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January 2023 by Danielle Lazard
The lady was very rude from the get go and wouldn’t give me my mail, tho clearly I have picture ID & PIB status card proving my identity, She refused to give me my mail. Which I paid service BC for rush delivery $60 for my birth certificate. I need that so can get my care card & Social insurance card. Basically postal lady withholding mail that is rightfully & legally mine. Her actions have me to believe she is racist, & discriminates towards status members.
