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April 2024 by lenaya joseph
Absolutely the worst service i have ever experienced
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October 2023 by FPP
Helpful and friendlier customer service. Good location
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October 2023 by Google user
I have been having issues with business banking, I called the 1800 number and spoke with a woman named Hailey, what a rude ignorant lady, told me just to go elsewhere and bank this is a perfect example of how to lose clients. Horrible service. If someone is reading this email looking into reviews for banking, bank somewhere else save you the head aches.
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October 2023 by Nikolas Dos Santos
I have been having issues with business banking, I called the 1800 number and spoke with a woman named Hailey, what a rude ignorant lady, told me just to go elsewhere and bank this is a perfect example of how to lose clients. Horrible service. If someone is reading this email looking into reviews for banking, bank somewhere else save you the head aches.
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September 2023 by Eve Darth
Hate the service charges. Other than that its okay.
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May 2023 by data access
So helpful !
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March 2023 by Isla Pelletier
If you want a credit union that will string you along for over a month for a small 5k loan after 20+ years of membership in an overtly unprofessional way, Valley First is the way to go. Their online app is always down, buggy, and unreliable. Their cards often need replacing too as the tap will degrade. Ever since they were taken over by First West they have become a faceless corporation that couldn't care less about their members.
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February 2023 by Lyle Pelletier
If you want a credit union that will string you along for over a month for a small 5k loan after 20+ years of membership in an overtly unprofessional way, Valley First is the way to go.Their online app is always down, buggy, and unreliable. Their cards often need replacing too as the tap will degrade.Ever since they were taken over by First West they have become a faceless corporation that couldn't care less about their members.
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December 2022 by Steve Kuiper
I am really impressed with the service I received from Wray and Julie when it came to handling my parents financial affairs after they both passed away. The sensitivity and understanding they showed me was very comforting and made dealing with everything so much easier.
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February 2022 by Sandra Krauer
One customer service helper working. Several of us waited more than 15 minutes for help. We were all unable to use the ATM. Terrible.
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February 2021 by Ty Mack
This bank always has bad service, but today they crossed the line.First I drive to Cherrylane, they have a min. 1 hour wait for service. So I had to drive to another branch.I wanted to wire money to a US bank account. They asked me for what purposes!!!?? THAT is NONE of your business. What I do with my money is my own personal right.So they refused to wire my money. So now I have to take my money over to TD and wire it from there. Why am I banking with you if you refuse to service me.I plan on switching all my business and personal funds to another Instituition.
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February 2021 by Jennifer Joyce
Bank machine shorted me $20 from a $5500 withdrawal, teller was quite rude earlier when needing assistance, worst credit union experience. Grateful for my credit union Vancity that helped me by phone.
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February 2021 by c c
Called 2 weeks ago to meet up with agent to have info of product, services and maybe open an account. Took 1 week to get set for an appointment. They called today to cancelled and ask me to call again to be reschedule......So I did....took 15 minute to explain AGAIN...that I want to meet up to see and get info on your services.....The girl on the phone has no idea of what I am talking about...telling me that i could just look online for info!...Well...now I know how LAZY and LAME Valley First Penticton services is!
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November 2020 by Ryan Oickle
Absolutely phenomenal customer service and support. I began doing my business banking with VF (and specifically this branch) in May of 2019 and they've always exceeded my expectations of a financial institution.
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November 2020 by Trish Hill
I'll never come back . such a unsavoury & discriminatory cashier !!!
