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February 2024 by Suzanne Jones
For the past 15 plus years I have received the best customer service at Alberni Chrysler and this week was no exception. After Shane and his amazing service crew got my car all in order I decided it was time to upgrade and get the features I needed and wanted in a new car and within my budget.I had the pleasure of working with Nikki and the rest of her team and traded in my vehicle for a new to me 2018 Pathfinder.There was absolutely no pressure, she made sure I had all the information I needed to make an informed decision and Nikki went out of her way to ensure she had all the answers for the questions I asked. I like that the sales and service teams work well together and support each other. Thank you to Nikki, Michael, Shane and the rest of the teams for my excellent experience!Need a new or used car……I recommend Nikki! She was awesome!
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February 2024 by SHOW UP YOGA Kelly Soles
Nikki Mcdonald , was super transparent and good vibes all the way, great responce and comminication. Ide send anyone I know to her! She went the extra mile! I purchased a huyandai super no brainer.
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February 2024 by Anurag N
It was amazing experience buying my vehicle from Port Alberni Chrysler recently.Nikki is amazing, super friendly and professional so as Michael. I never felt pushy or pressure through out the buying process.
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February 2024 by Sarah O'Shannessy
Nikki, Dan and Chelsea were amazing! Super helpful, informative and a pleasure to work with. I would 100% recommend Alberni Chrysler!
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February 2024 by Janis Hamilton
I just purchased my “new to me” 2020 Dodge Grand Caravan from Nichole McDonald at Alberni Chrysler. It has been a while since I’ve purchased a vehicle and Nicole made the process very easy and stress free! It was a pleasure working with her! If you’re in the market for a vehicle, I highly recommend Nichole McDonald!
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December 2023 by Finnley Hook
Anyone who wants to get a vehicle go anywhere else but here, i went there the other day just to see a customer get threatened and surrounded by the employee’s. I've never been to a dealership before and i don't think I'm ever gonna go if thats how they treat customers.
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December 2023 by Cristy Ann
They do not go over safety properly the Servis guy Shane swears at you and threatens u when u try to address about brakes not working properly and they say the do work but they don’t IV hm gone to other shops and they notice nothings been done
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October 2023 by derekeves1
I recently had the pleasure of Trading and Purchasing a vehicle from Alberni Chrysler, and I must say, it was an absolutely exceptional experience from start to finish. If you're in the market for a new vehicle, look no further – this dealership truly sets the gold standard for customer service and professionalism.From the moment I walked onto the lot I was greeted by Tanner Doucette. Tanner was knowledgeable about the Ram trucks I was looking at, taking the time to understand my needs and preferences without any pressure or rush. Tanner's commitment to customer satisfaction was evident throughout my entire visit.Tanner their sales professional was incredibly knowledgeable about every aspect of their vehicles, from safety features to performance capabilities. He patiently answered all my questions and provided valuable insights to help me make an informed decision. I never felt rushed or pressured into making a choice.I can't speak highly enough about my experience at Alberni Chrysler. They've set the bar incredibly high when it comes to customer service, selection, and professionalism. Thank you, for making my car-buying experience truly exceptional! I will definitely be seeing you guys again in my next vehicle purchase!
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September 2023 by David Delisle
Such a great experience. I dealt with Tanner but suspect everyone at Alberni Chrysler is amazing. It was refreshing to work with a car salesman with such full transparency. I never felt pressured or sold. And didn't have to go through the usual haggling. It felt like an easy candid conversation and in the end i definitely got the right vehicle for me.
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September 2023 by Alexandre Viau
My AISIN transmission to my new 2022 Ram 3500 broke 40km from their dealership on family vacation. I was extremely lucky to deal with the team at Alberni Chrysler. All the way from Ethan in the service department, the friendly sales gentleman who loved our dogs, and the service team for doing the transmission repair starting Monday afternoon and returning it Thursday morning. You boys crushed that out so fast!!! Everyone was friendly and professional through all of my interactions. It takes a team to deliver this kind of service and they have an amazing one!
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July 2023 by Andy Horne
Amazing place! Staff and service are super friendly, knowledgeableand efficient. Went in for swap from winter to summer tires (cheapest in town) and got an oil change car wash too!
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June 2023 by Google user
Amazing place! Staff and service are super friendly, knowledgeable and efficient. Went in for swap from winter to summer tires (cheapest in town) and got an oil change car wash too!
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March 2023 by J LEE
They are totally fair and professional. I though all dealership works like Alberni chrysler, but it wasn't. After I worked with the other dealerships I had to get conclusion that Alberni chrysler is always act the best for the customer. They work efficiently whenever I asked some information. they charge you much less than other dealership. I live in Nanaimo but i will go with them rather exust my time and money with others.
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December 2022 by Nicole N
I have had wonderful experiences with David and Shane when I am getting my vehicle serviced or if I have any issues. They always take care of me and make sure that I have a replacement vehicle, and that things are done timely manner. They are very friendly and professional. Thank you so much.
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November 2022 by Mike Doucette
Great customer service , Tony and the sales staff are amazing to deal with , informative without pressure. Nosh and the finance team are great to work with. Alberni Chrysler have gained a customer for life. Great job!!
