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February 2024 by Troy Imlach
Tracking down staff was a small hassle
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February 2024 by Lanny S
It just isn't the same as it was in the big city.
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January 2024 by Razaq Abd
Very good items found and purchased.
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January 2024 by Dingo Dog Records Canada
Great place to find Shell Rotella Motor Oil on sale. I have had a hard time finding professional, reliable and efficient automotive shops in Port Alberni and I was blown away when I took my '99 7.3L diesel here for an oil change.I had a new oil filter, rotella oil and the oil changed for $160 I also left with an additional 3L of Oil.Was excellent to see a female mechanic working on my vehicle. Woman have had to prove something in the workplace for a very long time and I am at the point where more often than not I would have more trust in a female employee than a male.There was evident trust & respect between the employees and the work was efficient and professional.Keep up the great work.
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January 2024 by Peter Jewesson (Dr. J)
It's another CT. A go to location in PA. Well stocked, moderately well serviced. Good sales, convenient location, lots of parking.
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January 2024 by RM A
Great services checking out!
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December 2023 by Jessica David
Some of the worst customer service I've ever experienced from customer service and floor staff
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December 2023 by Brad McArthur
The Canadian Tire service centre, in Port Alberni, are harassing and lying to me.The service manager for Canadian Tire in Port Alberni, has been feeding me false information and flat out lying about the rims of my truck. Because of this I was bullied into having to remove the 3 rims and tires from my truck and take them to him to get the tires put on that were due to me because of warranty issues. Keep in mind that I am a 69-year-old senior.He stated to me that the lug nuts on my truck were the wrong ones and that I would have to spend about $1,000, or more, to replace them all. He said I needed flat faced nuts instead of the acorn nuts that I have.He then stated that my rims were not stock and after market.He then stated that my rims were too old and worn.Because of all the above he said he would not remove the rims from my truck due to liability issues and that I would have to remove the tires myself and bring them to him.I spent 5 hours of my time investigating the above issues.I finally went to the Ford dealership in Parksville (Family Ford) and discussed these issues with 2 different Ford technicians, the parts person and the owner of the dealership.All agreed that I already have the correct lug nuts on my truck. They also stated that my rims are an OEM stock item for my truck and not after market. And finally, they stated that my rims maybe old, they are not a safety or liability issue.When I shared this information with the service manager, he asked that if I could get all this in writing from the dealership, he would install my tires and rims. When I said I would do what he requested he stopped me and stated that even if I got the information in writing he would still not remove the tires from my truck as he still believes that he and his technician are right.So, as a 69-year-old senior, I had to jack up my truck, remove the rims and tires from my truck (50lbs each), put them in my car and take them to Port Alberni, take them out of my car in order to get the tires installed. Then go home and put them back on. I had to repeat this process for the third tire. Total driving 198km for three trips to Port Alberni.In addition, the service manager went to the trouble of entering the above false information into the Canadian Tire data base. His intent is clearly to cause me additional problems in the future. More harassment.I have been calm and polite through out this event so I really do not understand where the service manager is coming from. He seems to be working on his own agenda. Given the facts he certainly has made it personal. This is not about protecting the Port Alberni Canadian Tire from liability, but instead this has turned into a personal attack and full blown harassment towards me.Many of my senior friends would not have been able to remove their tires and rims due to lack of skills, tools and strength. This would have put them in a very confusing and costly position. So, beware seniors and others of who you are dealing with.Through out Canadian Tire there are signs stating that abuse from the customers will not be tolerated. So, what happens when the staff are abusing the customers?
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December 2023 by Matthew Dixon
Bought Energizer Batteries here.. friendly staff. Helpful. Fair price..
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December 2023 by Deborah Dryden Knoll
Got a Kitchenaid stand mixer, on sale, very happy with it!
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November 2023 by Katherin Golberg
Don't bring your car to their automotive department. People there are such a joke, especially George who claimed to be the "Manager" - I'm not sure what they smoke in the back but definitely you don't want some chicks and some crack heads to wreck your trucks there!
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November 2023 by s trafton
Don't go here for any automotive work on your vehicle even if it's a tire change...I booked an appointment approximately 2 weeks in advance for 4 new winter tires (also purchasing from the same location). I get a call the day before telling me they only have 3 out of the 4 (I asked when making the booking if I could pay over the phone for these since I didn't want me to sell out before the appointment, I was assured that they wouldn't) and without asking if I was willing to change the typ of tiers they already canceled my appointment.. I live in Tofino and was making the trip down for this and continuing across island afterwards.Appointment was for 3pm, they were running behind and didn't get my vehicle in untill about 4pm. I get a call at aboutb4:30pm telling me that my car has to many problems and it's not worth putting on new ties.. and before I could even argue they had it down off the hoist and going out the bay doors. I said what's wrong with that it's that bad I'm driving to nanaimo then campbell river and in a few days back to tofino.. they continue to say it's unsafe and wouldn't pass a safty inspection.. I said but there's been snow and I'm doing alot of drive so your telling me I'm stuck?? They said "oh no uts fine to do all that it's just not worth spending $800 on tiers it's an 2007 so you should probably just get a new one aways..."I'm sure there are repairs I need to get done but nothing urgent and if my vehicle was that unsafe it should have been grounded...It's been about a week since this happen and I've been called twice from them telling me the original 4 tiers I was supposed to get are in and do I want them... I'm like ahh no you denied my vehicle and told me not to spend the money so I went somewhere else...I went to Kal tier I told them my situation and they laughed and said even if you had to push your car here we would do the service your paying for...At the end of the day I think they just simply had poor time management and ran out of time since the shop closed at 5pm and didn't start looking at my vehicle until after 4pm
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October 2023 by Suzi Roy
I came into canadian tire after having issues with long beach automotive in Tofino. The whole situation left me very upset and i was trying to figure out if a part they changed without asking me could’ve been re used or not.George overheard me explaining what happened and was so quick to jump in and help. He listened to what I had to say and was more than happy to take the drum breaks into the shop and get the measurement I was looking for. He explained the function of that part and why he wouldn’t have re-used it and the overall affect it had on the car. You could tell he was very knowledgeable and takes the time to explain things to you so you genuinely understand what’s happening to your car.After having such a horrible experience at long beach it really meant a lot to me the way George wanted to help me and overall the kindness he showed. He went above and beyond to help me out and really made my day. Thank you George!! keep being you, you’re a good person!
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September 2023 by Tori
Very friendly staff at automotive service counter!! Repairs were done in a timely matter. Thank you Canadian Tire Automotive for your excellent service!
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August 2023 by Edward
Horrible lady named Johanna sounds like South African accent very rude to customers as well as staff I will never shop at Canadian tire ever again Canadian tire should be embarrassed to have this women represent their company shame on u
