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February 2024 by Haley Mitchell
Ron’s service is impeccable!
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February 2024 by Luc Kerley
One of the best parts stores around. Thank you for your great service, as well as being open for telephone calls / orders on a Sunday. You saved me from a lot of stress ?? Efficient and dependable. Cheers ??
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November 2023 by Kelsey Smith
Amazing service! Went in for an engine air filter and also some parts for my friends car. The gentleman at the counter was incredibly kind and patient. Going over the options and pricing. I mentioned I never have changed this type of filter before and the next thing he came outside to the parking lot to install it. Felt well cared for!
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October 2023 by Twoo Nguyen
Young guys at help desk aren’t helpful at all. Dont even know what a twin plug is or an axle seal is even though he said he went to university for 4 years as a mechanic. The lack of customer service skills are concerning.If you are going to this Lordco branch, i would highly recommend speak to the older gentleman there.
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October 2023 by Cole Thelin
I am really disappointed in this branch. I've been coming to lordco for many of years and have never suffered such disrespect.I think this Branch needs a serious makeover for customer service. I spoke to a young gentleman with long hair.Last week I picked up a few axle seals for my Jeep, turns out they gave me two of the same side when I called to try and get the order corrected they told me that they could not find any axle seal listing for my Jeep.When I respectfully asked to speak to someone else the young gentleman took a serious fence against it and told me he had four years of university experience in that I guess that means nothing hey.I ended up calling the Qualicum Beach branch and it took them about 10 minutes to find the part and have it ready for me.I think this branch should try and take after Qualicum Beach considering they know real customer service.
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September 2023 by Anthony Culina
Staff was very knowledgeable and helpful to find the right part I needed
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August 2023 by Jim Millington
They get it. Great hours, wicked good staff
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July 2023 by William
Very rude lady at front counter. but otherwise was good people
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April 2023 by J Waldron
Helpful and friendly staff. Great selection and options for parts.
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December 2022 by Raymond Abney
New people working with some regular people all seems to be good
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October 2022 by Laura Leaf
Got good deal on parts.
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September 2022 by J.P. G.
All the staff are great here and even the delivery drivers! Shipping department is always on top of everything!
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April 2022 by Daniel Fillion
Great customer service! I was Christophe's last customer of the evening...he was already done his shift, but saw me with my car hood up in the parking lot, and came over to help me change my bulb and make sure he had gotten me the right one! A+ Plus character, and he made my highway drive home so much safer!
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April 2022 by emily charlton
It has a wide variety of auto parts it's good
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March 2022 by Mary Zolmer
Great people and great selection of products.
