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November 2024 by Andrew Edwards
Bought a 10x20 frame and after 5 uses 3 of the pieces snapped in half. They refuse to acknowledge this as any fault of their own. Awful customer service
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October 2024 by Mehdiya Hudda
Amazing service and products. So friendly and helpful and super customer service! Especially McKenna! Would recommended 100 percent!
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October 2024 by Kathleen Fleming
Our charitable organization, Canadian Transplant Association, has been using Impact Canopy for our event needs for over 6 years. We love our flag banners and canopies! Quality products at a reasonable price. In addition, they are generous supporters of their community donating canopies for our annual Transplant Trot which has had a positive "Impact" on our event!
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September 2024 by Diana Torrens
Impact Canopy came recommended to our organisation and we have been very happy with the service and product. We ordered a tent, banner and blade. All arrived promptly and look great. Happy to recommend them on!
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September 2024 by Lisa Davis
Terrible experience shoddy work. Treat's members of the community like garbage for no reason .
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May 2024 by Jess
These people are highly inappropriate.
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February 2024 by Daniel Calder
Jill and her family are the worst people.
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July 2022 by Jp Bridges
JILL - “ Warehouse manager “ one of the most disrespectful, authoritative type of personality’s you can meet.First day of work she turns to myself and says “ the only reason I work here is because my brother owns the company, if he didn’t, you really think I’d be working here ““ If your late any day of the week, your documents will be thrown to the trash “ Then proceeds to not pay me for almost 3 weeks. After I quit, she calls me just to laugh in my face, stating “ I know you want to be an actor one day, you’ll never make it “If you’re reading reviews. This is your sign to stray FAR away!! Goodluck!!
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July 2022 by Joe & Pinky Judic
Omg! I just called to speak with someone about a situation on a canopy gone wrong. The women (Jill) was over the top RUDE...and had the worst tone ever! Yes, it's Monday Morning - but is that an excuse. I was asking for a particular person and she was quick to advise that person was not in the office. "Well, sorry ...call back another time" and hung up. Are you serious?? Really? This person needs to be removed from answering the phones - put her in the back in shipping! Pathetic!
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December 2021 by Kevin Bridgen
I bought an Impact canopy May 21. Third time using it, it rained and the canopy collapsed bending the frame. Incredibly cheaply made.Impact customer service said it was not covered due to inclement weather aka rain. In the lower mainland of BC? Seriously? Why are they selling their product without a warning that it can't handle rain?If I could give this product negative stars I would.Nothing in the description says to not use it in the rain!
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November 2021 by Best in BC
Linna is awesome. We bought the wrong item online and she went over and above to help us when we went to the office in POCO. Impact Canopy not only have superior products, they have a fantastic team: thank you Linna, Dennis and Jill
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November 2021 by Eric Kiraly
Impact tents have been great to deal with. Always helpful and honest company. Our film company have purchased around 100 aluminum frame tents. All them have been great quality.
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October 2021 by Andrew mcivor
I bought the Market Canopy from Impact in the spring of 2021. Unfortunately, the straps broke on the bag within the first summer. I was able to reach out to them and they quickly replaced the bag with a sturdy deluxe model.I am beyond grateful for their customer service. There was an issue and they resolved it promptly. I recommend to anyone not sure if this is the right place to get a canopy, to look no further. They will look after you well and stand by their products.
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September 2021 by Community Fire Prevention Ltd
Top-notch customer service and products!We have worked with some other companies and Impact Canopies had by far the best quality and support during the process.Greg Swalwell did a fantastic job communicating their needs to ensure we would get the best quality possible for the items. If your goal is to have high-quality items to showcase your brand, Impact Canopy is the service you've been looking for.
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November 2020 by David Resister
Exceptional in their mediocrity, tremendous in their ability to steal the time of small businesses and their employees because of poor communication, repeated mistakes, and outright not caring about you or your problem with their easily broken cheap products. Incredibly efficient at avoiding, denying, and refusing.So floored at their abundance of ineptitude. Do not use their products or services.
