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October 2024 by Jay M
Beverly is really professional and nice to talk to. I was running late by 25mins for my appointment today and she told me don't worry about it, and proceed directly to the work. She quickly understand my request and helped me sort it out. Thank you Beverly, you made my day.
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October 2024 by Richard Ferrari
What is going on with the training at this branch?!? It's bad enough that my wife was told she had to visit a branch (by the customer service line) to add a second email to an account to accept etransfers - but to be told adamantly by 3 tellers that it was impossible, only to find out that she could complete the action via her online profile at home is unacceptable!! Furthermore, the first teller spun his terminal around to have her log into her online banking and didn't even bother logging her out until she double-checked with him before leaving exasperated!
There is definitely a need of better training for the staff at this branch.
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October 2024 by Amin HVAC & ELECTRICAL
Jelena was very professional and did a lot of work quickly. He is a good example for other bank employees
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May 2024 by Jonathan Y
Nice. Bit of a wait, but got stuff done.
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May 2024 by Brett Yavis
If I could leave a negative star I would. Simon has been an absolute nightmare to deal with I was in a rush to get an account set up before leaving town for a work trip, he was late to our appointment by half an hour and completely incompetent his English was very poor and he seems to have set up every aspect of the account incorrectly it’s been a month now and I’ve had countless phone calls and e mails with RBC trying to get it all sorted out. Do yourself a favour don’t bother with RBC
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February 2024 by Mary Hill
Thank you to the ABM for helping me with my mothers estate.
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February 2024 by Alexander Clarke
Was promised by the teller a callback regarding an account change. Never received a call, not shocked either.
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January 2024 by Leo Sieczka
Unbelievable incompetence and vindictive if you don’t have a bank account or cc with them forget it.
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December 2023 by Chiranjeev Viswanathan
Usually the bank is not a place that I like to go until it is really neccessary. Recently because my friend has a issue with RBC online banking, I visited this branch because of the long wait and slow service I would have given this place the worst review. But because of 2 employees it would be unfair to give this place a bad review. Our dealing with was a lady, she was in a hijab and I am giving this referrence since I didn't know her name. She was super efficent and by nature she had a helping attitude. My 5 stars are because of her,and another gentleman named Mike. Mike and the Hijab lady were beside eachother and I could hear the conversation Mike was having with his clients. I dont know anything about his efficiency but all I know that he was super humble. He had a new couple from Colombia who had just arrived in Canada, So when they came they said they have a problem with english. Mike replied that he has a bigger problem in Spanish than the couple had with English, and then he had right away took out his IPhone and opened google translate. He started a conversation with them. His humbleness and being so down to earth has touched me the most. I think that both of those employees are an asset to RBC and with the world being so materilistic we need more people with a good heart than efficiency.
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October 2023 by RGT
I wanted to give a five star call out to Jose! After having had a lot of difficulty at the Oxford branch, I was delighted to receive excellent customer service here at Fremont. It took almost an hour for José to work his way through different RBC telephone support groups to resolve my credit card issue, but he stuck with it and was able to see it through. Thank you José for your excellent service this morning.
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October 2023 by Samuel Chung
It was a very busy Friday afternoon, but Jae Kim dealt with my 2 uncommon requests patiently.
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August 2023 by Big Toonz
Went in with a very confusing deposit that had multiple currencies and Lucy was amazing in handling the confusion for me. Thanks so much for the helpful and friendly service.
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July 2023 by craycraymommak craycraymommak
Their phone number has never worked!I have told them and I told other people on the 1 800 numbers too.We have been waiting for our discharge papers on our mortgage for over 2 yrs.Who runs a business this way????
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June 2023 by Sam
The rudest most off-putting employees I've ever encountered in any RBC branch.
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May 2023 by Farin F
Always The slowest! Worst one ever!?
