-
March 2024 by JC Alva
No wonder no one shops here. Zero customer service. Better go somewhere else. The retail person looked like she was inconvenienced by my presence and was rude.
-
March 2024 by Poo Min
What’s wrong with the staff here?It’s like they want to start a fight with you?Was it because of our colour or accent?I felt like the lady working there wants to punch us in the face?Please don’t hire ppl who hate their job (and life?)Thank you,
-
February 2024 by Heather Gilmore
I was in earlier today, the worst customer service I’ve ever received at this location ever. Sales lady had no interest in helping us.
-
February 2024 by Karen Waldbauer
Very unimpressed with the customer service. Came in to buy something and it was beyond difficult. The man behind the counter seemed completely uninterested in wanting to sell me the product. I still bought it but I won’t go back.
-
February 2024 by Arya
Cool store with nice staff as well, I enjoyed my experience at this location for sure!
-
December 2023 by Maria Meshkova
The staff is always very helpful! Good selection of runners!
-
December 2023 by Jessie Somers
Had a less then pleasant experience buying Hoka shoes at this location. Primarily the staff, which seem uninterested in helping customers and lack knowledge in regards to what they sell. I felt as though I was an inconvenience in their day, which is a real shame since I spent a lot of money for quality footwear. Seems I'm not the only one with this experience...
-
November 2023 by Keaton Lawlor
Hilariously bad customer service. I rarely write negative reviews, but this one just needs to be added because it's so bizarre. I walked into this store to hopefully try-on and buy some new running shoes. At first I couldn't tell if the lady in the store was a customer or an employee, and she was just staring at me without saying a word. I had to ask if she worked there. When she said yes, I told her what I was looking for in a running shoe, and asked if she could help me out. She then pointed to about 20 different running shoes and said that any of these would probably be alright. I wanted to narrow it down from 20 so I gave her a little more information and I asked what the differences between the different shoes/brands were. She looked at me, she shrugged her shoulders, and she said "There's no differences between any of the shoes." I looked at her confused, thinking that she was joking and I asked "So all 20 of these shoes from 6 different major brands are the exact same?". She says "Yes, they are. There's really no differences". I walked right out of the store. C'mon Running Room - you can do better. Crazy.
-
September 2023 by Amelia Tompkins
Friendly staff and I was able to find what I was looking for quickly. Also a good selection of energy chews so I grabbed a handful of flavours to try!
-
June 2023 by Lisa
Great place for stability shoes. Staff are very helpful. Great selection for new and clearance runners.
-
May 2023 by Daisy Y
I visited the store on Saturday 5/12 and received great customer service from Owen and Nathan. They are very friendly and knowledgeable. I have high arch and suffer from balls of feet pain. They recommended a few pairs of shoes to me. I am very happy with my shopping experience. I will highly recommend this store to my friends.
-
April 2023 by Tracey Moore
We have visited this store on 3 occasions for good quality running shoes and track shoes. The staff do not greet us, speak to us or provide assistance unless specifically requested. Each time we’ve asked questions we’ve experience a significant lack of knowledge on the staffs’ part. The 1 star rating is given only because it is required in order to post a review. We strongly recommend the Runners’ Den in Port Moody as they are beyond knowledgeable AND friendly, always surpassing expectations.
-
March 2023 by Lauren Jadis
Came in looking for shoes and Neil helped me find a great pair + gave excellent advice!! Highly recommend this store! Thanks Neil!
-
March 2023 by Adrian Carrillo
I always go and buy my runners there.
-
February 2023 by x z
Nice little store with a good collection of running shoes. I was able to try on a pair of New Balance 880 v12 which I couldn't find in big chain stores like SportChek.
