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February 2024 by Yvonne
We will never shop at Sleep Country again. We spent a lot of money on a mattress that has wrecked our sleep. We voiced our concerns to the store after our first night and the lady said we needed to give it time to become more like in store. The bed is still rock hard and is causing us pain. We do not sleep well anymore. We are tired and after waiting for some kind of response we are dissapointed with the offer made to resolve this issue. I was also unhappy to hear that one of the guys during delivery of the bed when we were at work, was going to allow my Mom to give them money for delivery when it had already been taken care of at the store. Big regret! The mattress in the store definitely didn't feel like this.
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February 2024 by Amir Alinia
I was there to try a mattress that I saw before in the other location!The gentleman working here didn’t want to help me at all and keep saying that they don’t have this mattress It was surprise when I show the email from the other location and he said that is a different pricing for different stock and each store has access to different model at the same company!But clearly he didn’t want to help us as soon as I told him what price I get!I believe minimum customer service is required, and I won’t give my business to any sleep country
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February 2024 by G Stew
We came in with an exchange voucher from a mattress I had purchased a few years back that completely fell apart. I told the employees my top priority for a new mattress was longevity. Both Dave and Ann were extremely helpful, knowledgeable, and truly wanted to find the best option for my partner and I! We found our “ideal” mattress that was a bit out of our budget, so they gave us the idea to buy a floor model at a discounted price and we were super happy with that! The new mattress is perfect—has been professionally cleaned and looks brand new. No complaints at all. Highly recommend this location for their expertise.
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October 2023 by L C
My husband and I bought a king size bedframe, mattress, and mattress protector from this location. The sales associate (sorry I forgot her name) was very helpful and showed us a number of mattresses to try out. I give her 5/5 stars.The set up was a different story. We purchased the Green Glove Delivery, which means the delivery people would deliver the product into our room, complete the assembly, and set it up. We ordered the Belmont Platform Bed and Headboard. Initially when we signed off on the work, the bed looked fine; it was assembled. However, after a couple of weeks, we noticed one of the legs on the bedframe was set up incorrectly; it was facing in instead of out. Obviously this isn't an aesthetic issue, but a structural issue.We decided not to call Sleep Country and fix it ourselves. Once we took apart the frame on the feet end of the bed, we noticed scratches on the frame and that the leg was missing a screw. We checked the leg on the other corner, and again, the screw was missing! We didn't check the legs near the headboard side, but it's safe to assume there are no screws there either.So not only did the handymen put in the leg incorrectly, but they also decided not to put in screws to secure the legs as instructed in the manual. We are disappointed in their work, because structurally, our bedframe is not secure. And now we have to find time to detach the headboard and disassemble the bedframe to secure the other legs. We are frustrated because we paid for this service ($49.99 plus tax), and the work was faulty and incomplete. And it would be hard to check over their work because it's not like we are going to crawl under the bed to make sure every screw that should be inserted, is inserted. I give the handymen a 1/5 stars.FYI: I tried to call Sleep Country to let them know about our experience with the handymen, but each time the message said there was no one available to take the call; this is why I'm leaving a review here instead. My intent is to give them this feedback so that their handymen can learn from our experience and do better.
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June 2023 by B G
I purchased a king size mattress and after 5 days. They delivered a queen size. I told the delivery guys it supposed to be king. PoCo store (Dave) made a mistake and sold queen size and charged me king size. The Delivery guy took back the mattress and now I had no mattress to sleep.When i went to the store right away to ask for a solution they simply laughed saying nothing they can do. They do not have anything in their warehouse and i had to wait for another 10 days for my mattress to be delivered. I specifically told the seller from the beginning before purchasing that i needed that mattress because of my back problems. He said “ in the meantime you can ask a friend to sleep with them” really? With my husband and 2 kids for 10 days. That was really upsetting and unacceptable.I left the store with a promised that they will deliver any other mattress on Monday while I wait for my selected mattress to be delivered. In 10 or more days.Very unprofessional store. I do not recommend them at all
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June 2023 by Jeff Baldwin
Dave was fantastic! I've bought several things now from this specific store in Poco, the customer service has been excellent every time!
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April 2023 by Pavle
Me and my wife came in to shop for a king size mattress for the first time ever. Dave was the one helping us, and I must say that the service was exceptional, my brain still hurts from all the information from him and not to mention that I left there feeling like an absolute winner!Highly recommend asking for him!!
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February 2023 by Deandra Hines
I had to exchange some pillows for king sized ones and I ended up getting different pillows all together. The gentleman helping me was absolutely lovely. Help me carry the pillows out as I had my baby with me. They’re super accommodating and polite here. I bought a kingsdown bed here a couple years ago and the customer service was excellent as well. Great staff :)
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February 2023 by Lilia Johnson
Farshid was excellent in helping me finding the right bed and went beyond by disassembling my old one. The delivery guys were fine too. Thank you sleep country.
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November 2022 by Bro C
Not bad. Helpful and thorough staff. Only lost a star cause the atmosphere in there felt a bit depressing. Subjective opinion but the vibe just wasn’t a 5-star vibe (the building and interior environment itself). I’d still go back for the staff though
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November 2022 by R
Huge thank you to Dave, Ann, Kris and Farshind for going out of their way to help me with a new bed! Thanks so much for all you do!
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September 2022 by Solmaz Ghasemian
It was pleasure to meeting Dave and got a best deal and advise from his long experience in matters industry.Thank you Dave!
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September 2022 by kamelia sohrabiyan
My husband and I recently visited this location. It was so nice to meet Farshid, who was a fabulous specialist and gave us great information to have the right mattress. We are so happy that we left the store satisfied, and found our dream mattress. He also helped us choose a pillow that will perfectly match our mattress. We truly appreciate his knowledge, great attitude and patience ! :)
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August 2022 by Tanya Taras
Beautiful experience with customer service. Andres was very much helpful with exchanging my mattress which I bought initially. The mattress appeared softer then I thought, so I came to the store asking for exchange if possible. Andres made my experience easy, quick and pleasant. 5 stars to store stuff!
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August 2022 by vancouverite87
Dave was very helpful in quickly getting me set up with a bed and boxspring
