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March 2024 by Fay
We were searching for a reliable gold & gift shop as my favorite gold necklace snapped & was unrepairable. I phoned Sophie’s Gold &:Gift shop to find out if she bought gold. The owner named Robyn was very professional, welcoming & we were happy to come & check on a price. When we arrived Robyn was very business like gave us a price that we were more than happy with. It was our 2nd appraisal & she was more than fair. She has beautifully laid out displays & my husband & I were happy we found Sophie’s gold & gift shop on line as we don’t live in the area. We will be returning for sure & Robyn is very present listens to your needs & made 2 people leave very happy & satisfied. Thank-you Robyn..
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February 2024 by Heather Anne Korte
I always (10+ years) come here to get repairs on my jewelry! They’re fair priced and reasonably quick and they’re happy to help an inexperienced person like myself understand how things work. Very patient and helpful ?
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February 2024 by Andre Silva
Run. Not honest
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August 2023 by pouya zarpak
Noone opened the door during normal business hours.
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March 2023 by Lynn Stewart
Very pleasant experience. Will be returning with my future jewelry needs.
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February 2023 by Keith eastcott
Customer service is absolutely abysmal. Owner has 0 people skills or interest in running a business. Called in to find out about a repair timeline and was berated on the phone. Absolutely will not shop here again and would recommend you go somewhere else for your jewelry needs.
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February 2023 by Candice C.
Jewelry broke a day after wearing, they did repair but took 3+ weeks. I wont shop there again. Disappointing experience overall.
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March 2022 by Mr. Process Server
Called Robyn and she was professional and knowledgeable about the Gold cycle and market. Sold some old gold to her and got a reasonable market value, which is what I expected. Thanks.
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February 2022 by Vivean Ready
I have been taking my jewelry repairs to Sophie's Gold for so many years. In fact, I have even made a few purchases over the years. I find them to have a very good selection and no hustle of shopping in the mall where sometimes you feel intimidated. Their work has always been impeccable and I've been most happy with the friendly service I have received over the years.
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September 2021 by Gayani Hewa Bandula
Brought some watches in to have the batteries replaced, as well as to fix a broken necklace. Super quick and friendly service and very reasonable prices! Glad I found this place.
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September 2021 by Odnaras M
Had purchased jewelry there many years ago when Sophie was the actual owner. It used to be an amazing store. Even though Robyn, the new owner, kept Sophie’s name, she did not keep the same customer service or ambience. Not at all helpful. She was great on the phone but in person she was rude and grumpy. We ended up leaving. Also, the shop itself has a depressing feel to it - dark, old and musty. We prefer to support local but not this time.
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September 2021 by Geo Math
Similar to others who have commented the service was appalling. Rude, passive aggressive, unresponsive, provided no information, just one-word grunting answers. Felt very uncomfortable trusting her with even the simple ring repair that was required so ended up leaving. This used to be such a beautiful store back when Sophie owned it. Now it has the feel and look of a second rate pawn shop.
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August 2021 by Harm W.
I took my watch in for a new battery. The clerk replaced the battery and suggested a new o-ring seal because the existing one was stretched $25 cash. A day later the watch stops again. Stop at a watchmaker while out on other errands in another community. He opens the watch and replaces the newly installed one. Diagnosis - wrong battery - close but no cigar, while it looked right it was several millimetres too thin and made intermittent contact. I stopped by with the battery and my story and basically was given the bum's rush. IMHO this is not a particularly trustworthy individual and she is sorely lacking in customer service skills starting with her attitude.
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November 2020 by M- Perrin
I sold my old gold there. It was a good experience. I feel I got a very reasonable offer to purchase. I also like the fact that i could call to schedule an appointment with the owner Robyn who is very experienced in the field. Yes i will be back again and do recommend this shop. She also does custom design pieces too.
