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October 2024 by Dave Warfield
Mo did a review and scan of my feet after a plantar fasciitis diagnosis. Was extremely helpful and set me up with a combination of comfortable walking shoes and at home recovery sliders.
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October 2024 by Jim Schellenberg
Both Ermin and Leandre helped me with orthotics and a fitting for a GenuTrain knee brace. The service was excellent and the staff very knowledgeable and super friendly. I would totally recommend this store for your needs.
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October 2024 by Chantale B.
I have been going to this Kintec location for a few years now with my special needs daughter who requires orthotics. Keiler has been exceptional and has made the visits enjoyable. He is very knowledgeable and is always willing and eager to help, which I appreciate very much.
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September 2024 by Ayesha Nasser
Super happy with the service at this location and my new orthotics! Each and every one of the staff members are very friendly and helpful. I’m so excited not to have achy feet after a long shift at work. Thank you Kintec Port Moody
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September 2024 by Busola Fatunla
I visited both the Port Moody and North Van locations, and was helped by Holly and Raphael respectively. Both had an in-depth knowledge of the shoes that were present to me, analyzing my gait and really providing the necessary advice for fit and comfort.
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September 2024 by Ada Billy Sham
Rose helped us out today. She was great and gave us lots of advice on our sons' shoes for their new year. Thank you.
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September 2024 by Homeira ashtari-rad
Hi I just wanted to let you guys know that I had a great experience at the Kintec store in Port Moody with the sales representative Nona she was very helpful, nice and very professional and also patient with us thanks again Nona
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September 2024 by Tom Giannelli
I wish I could split this review up into multiple parts as there is Kintec the store and then their customer service which is a different thing.
Store wise, it was busy and the staff struggled to keep it all together... the staff in the store was wonderful though.
their customer service (after sales) was less that desirable. The exact shoes I bought for $190, were reduced after purchase on their website to $95. I called the CS number, not helpful, and just driected me to an email. what's the point of having a phone number if all you will do is point them to a email for the real tough questions... as for the price matching they will not honour any price change to their own site past 10 days... who does that?
Kintec -- your after sales customer serivce is lacking which dirves my rating down .... sorry store staff that you have to have this review...
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August 2024 by Naveed Siddique
I had an outstanding experience at Kintec Port Moody with Keiler. The staff were welcoming and professional, and Keiler provided a thorough assessment and explanation of the benefits of custom orthotics. The orthotics he crafted have already begun to help. The store also offers a great selection of supportive footwear. I highly recommend anyone who has orthopedic issues to head to Kintec in Port Moody.
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August 2024 by BabyDoll
I came today with my dog (small) to purchase running shoes when I approached by sales and being asked to leave a store although it was another customer with his dog on. When I asked him how come I need to leave and other customer is sitting with his dog he said but he is sitting. Very disappointed and I will never come back again because I was forced to leave. i found discriminated. I went to Fit First store and was so pleasant there. If I can give zero star I will give.
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August 2024 by Heather Bordignon
Honestly custom orthotics was a game changer. I am a runner that was constantly injured and my orthotics allowed me to return to the sport I love! The staff is amazing, I genuinely felt supported throughout the process. Can't recommend them enough!
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July 2024 by Victor
Kyle is such an attentive and customer oriented manager! Great customized attention. He ensures you leave the place with confortable insoles, he adjusts and readjusts until they are perfect. I highly recommend this place.
Note: if you have private insurance coverage for insoles, keep in mind the initial gait assessment is usually not covered
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July 2024 by jessy joseph
This store has a lot of options, the staff are super helpful and knowledgable!
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June 2024 by Katherine Victoria
Exceptional customer service. I was helped by Rose and she was kind and patient and made me feel comfortable. I wasn’t pressured into buying anything but left with some insoles that have helped.
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June 2024 by Nate Toevs
I have been a Kintec client for over 2 decades. Since moving to Burnaby, i have started going to the Port Moody store for assistance, at first for runners and Birkenstocks and usually worked with Rose, she is amazing. My last visit for new runners i worked with one of the other staff members and she was also fantastic and thorough. (Apologies forgot the name) A couple weeks ago Keeler fitted me for new Orthotics and picked them up on Friday May 10th, he was excellent, took the time to get it correct, Jessica was being mentored by Keeler as she is wrapping up her studies soon. I love the time and effort they put in to look after their clients, you can tell as the place is always very busy and they have many fans around BC. Thank you!!
