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November 2023 by Mallory Clements
Terra was amazing and super helpful! Definitely coming back great service.
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September 2023 by Habib Motan
Unfortunately my license had expired the day before, went in on a holiday as only insurance open in the area. Don't remember the agent's name, but she went above and beyond to get my insurance papers done and on my way in no time.
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September 2023 by Shelly Anderson
I have been obtaining insurance here for 20 years. Always helpful, knowledgeable, and reliable. Nice people too!
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August 2023 by Aaron Campbell
I had a difficult time registering my Collector vehicle here, as it seemed no staff understood the ICBC Collector Vehicle program at all. I got some regular pleasure insurance for a few months to get it ready for the collector application and when I was approved and wanted to switch over my plates, they told me I'd have to wait until my current plan was up and that I couldn't cancel it, which is false. I phoned ICBC to confirm and they told me I my local Autoplan could cancel it for me, yet this place refused for some reason. When it came time to get the collectors plates, I had to explain over and over again that I would qualify for the discount as I already had a normally insured vehicle but they kept trying to charge me well over $1000 for the year when I should only be paying 200-300 max. They told me adamantly that I didn't qualify, then after nearly half an hour of explaining in great detail and them checking over and over again and still not understanding, phoning ICBC three times, and other employees also seemed totally stumped, they eventually figured it out. But what should have been a 15 minute appointment turned into two visits and nearly two hours of my time. It's like no one at this place had any idea what Collectors plates were, I had to explain the program to them.Over the years I'm not very impressed with this place at all. Noticeably lacking in professionalism compared to other insurance brokers such as BCAA.
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December 2022 by Homayoon Fotros
Angela was very helpful and kind, she helped us sort out the transfer.
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December 2022 by Keiler Fulton
Shahnam went above and beyond to help me with my car insurance. I would recommend him to anyone!
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December 2022 by Ron Dalton
Thank you Diane! Your customer service was first rate!
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December 2022 by Daryl Quick
Very pleasant, professional service.
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December 2022 by Zachary Watson
Diane is the best!! She helped me move the insurance over on my commercial and personal vehicles after moving from Ontario. She is very knowledgeable and I would highly recommend this insurance office based on my experience with her.
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December 2022 by Bernadette K
Prompt and professional service from Melany J today. She made it easy to do over the phone/with electronic documents. So grateful to not have to go in person!
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December 2022 by Tim Symons
Dee was very helpful and efficient to help me to insure my specialized vehicle that needed a "Special Risk Own Damage policy" to be uniquely assessed by ICBC. Dee explained the coverages and made the process easy.
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December 2022 by Edited Trailer Music
I had Dee help me with my car insurance. She was very nice and explained everything to me in a clear and concise manner! Saved me money too on my insurance because the previous insurance guy didn’t add my parent with my insurance.Also spoke with Angela and they are very nice people! Definitely would recommend ?
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November 2022 by Georgia Z
Mark G. Has been our agent for many years and we have been very pleased with his expertise and friendly manner, however, we have moved from Coquitlam. We hope the new agent will measure up to Mark’s service. Many thanks.
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December 2021 by Sandra Findler
I had a tricky condo policy that was time sensitive. Mark was just amazing to work with, he went above and beyond to find me the best deal within my tight time parameters. About a week later, a cheque arrived in the mail with a rebate after he managed to get me a better deal! Highly recommend! I now take all my insurance there!
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December 2021 by Lisa Gimenez
I have been going here for over 15 years but the last few visits have left me frustrated with their slow response time to serve clients. I went in for car insurance last week - waited outside (which was fine due to max capacity & Covid numbers). Eventually, I was greeted at the door & invited in to sit down. And then, I waited......Staff were discussing new products purchased at the grocery store & other non-work related conversations. I probably sat there for 15 minutes. There was one other client in the office and approximately 4-5 agents. Not one agent spoke to me or gave me an indication as to how long it would be before I would be served. I ended up walking out.Went to another insurance provider and was served with my new policy in hand under 10 minutes. If you value your time ~ don't go here!
