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January 2024 by Sarah Kazimi
An employee by the name of Lynne persistently shadowed my younger sister throughout the entire store, unjustly treating her as if she were a criminal. The situation escalated when my sister was innocently looking at mascara, and Lynne not only confronted her but also abruptly snatched the product from her hand. This type of behavior is deeply disturbing, particularly when directed towards a 12-year-old. It underscores the need for comprehensive training to ensure more respectful and appropriate conduct in such situations. I will be calling head office to file a formal complaint.
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January 2024 by Jennifer Brandt
Since these checkout machines were installed this store has become frustrating to shop at. There isn’t enough staff, the machines are glitchy, and it’s not clean and tidy like other locations. We go here for their gift cards as they have a good selection, but it’s always frustrating and slow to pay for anything.
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December 2023 by Amy Gee
Poor customer service and store experience. Expect lengthy wait times in all departments. Also short staffed with abrupt, uncaring employees. In a time where your money can be easily spent anywhere, shop somewhere else for a better experience and value.
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December 2023 by Abe Eghbal
The pharmacy is highly disappointing. The staff seem careless and untrained. Despite numerous attempts through calls and in-person discussions, they couldn't resolve a basic discrepancy involving the prescription, the medication, and the charges to my insurance. The issue remains unresolved.I decided to move to another pharmacy after five years.
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November 2023 by Camélia K
They seem to never be able to help at their pharmacy. They don’t have antibiotics most of the times, and no you can’t order anything, very small selection of iron supplements, they told me they don’t accept pharmacist appointments for a minor skin issue while it says on the website they do. They even sent me once to a private pharmacy in Newport village because they didn’t have infant cough sirop ? Spare yourself the frustration of visiting their pharmacy. If you’re there to buy chocolate or candies, yeah go on, if you need pharmacy stuff and an actual pharmacist to help, just go somewhere else.
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September 2023 by robin parsons
Bad managing by JIT. I had an issue with my points (I was given the wrong item and when I exchanged it with the correct one, I lost my points). Jit the manager quite bluntly said the points are out of our control. She was quite combatant with her answer which did not sit well with me so I said I would bring my items back. When I returned I was dealing with Hollie in cosmetics who was very apologetic and helpful. Jit over heard me talking to Hollie about customer service. She pushed into our conversation and started arguing with me. When I started to argue back she said you can't talk to me that way. I asked her several times to leave me alone and she kept at me. It was a very disturbing encounter. She needs a lesson in customer service or better yet removed from the position. Absolutely, unacceptable behavior even in today's standard of customer service.
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September 2023 by Sherry-Ann Walters
First time using the Pharmacist to write a prescription for me. Very pleased with the prompt, smooth service. No appointment, no hassle! Highly recommend if you need something non narcotic prescribed.
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September 2023 by Inês Leal
Never had any trouble at this pharmacy. Amazing staff, super kind and helpful. Each time that I have a question they’re ready to help me.
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September 2023 by M Djoka
The exceptional service I received at Shoppers Drug Mart on St Johns Street in Port Moody truly made my visit a five-star experience. From the moment I stepped foot inside the store, I was greeted with warm smiles and a friendly atmosphere that immediately put me at ease.The staff at this location went above and beyond to ensure that my needs were met. Their extensive knowledge and expertise were evident as they confidently answered every question I had. They took the time to explain the products and medications to me, ensuring that I had a clear understanding of what I was purchasing. It was clear that their dedication to customer satisfaction was a top priority.However, one person in particular stood out during my visit - the kind Persian pharmacist. Their genuine care and concern for customers was truly remarkable. They took the time to listen attentively to my concerns and offered valuable advice that was tailored specifically to my needs. Their extensive knowledge of medications was impressive, and I felt confident in their recommendations.The pharmacy section of the store was well-stocked and organized, making it easy to find everything I needed. The shelves were neatly arranged, and the variety of products available was impressive. The overall cleanliness of the store was also commendable, creating a pleasant and welcoming shopping environment.One aspect that I particularly appreciated about this Shoppers Drug Mart location was its convenience. With ample parking available nearby and accommodating hours of operation, it was easy for me to visit at a time that suited my schedule. This level of convenience is truly a testament to their commitment to customer satisfaction.In conclusion, I highly recommend Shoppers Drug Mart on St Johns Street in Port Moody. The exceptional service, knowledgeable staff, and kind Persian pharmacist make this store a true gem. Whether you need assistance with medications, beauty products, or general health advice, you can trust that you'll receive top-notch service and a friendly smile at this location. Thank you, Shoppers Drug Mart, for providing such a positive and memorable experience!
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September 2023 by Sarah Myles
This pharmacy is the worst I have ever experienced. Their costumer service is brutal. Life is hard.. find a different pharmacy that will make life easier.
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September 2023 by Catherine Taylor
This is a review for the postal office manager, Golbou.Golbou has shown incredible proficiency in dealing with a variety of issues for customers and keeping calm and professional in light of some customer's unreasonable interactions. She has also shown proficiency in expediently locating packages, is friendly and a delight to see each time I come to Shoppers Drug Mart.Golbou should be nominated "Employee of the Year"!
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September 2023 by Taylor Opheim
Been shopping here for a long time, the staff are always very welcoming, and they almost always have everything I need. The post office hours are very convenient.
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August 2023 by Tom T.
Maaaaan, Go in to grab a simple bottle of Calamine lotion, ask Pharmacist, he takes us to a product other than Calamine and does a hard sell for the product. I ask what about Calamine? He said good but continues hard sell. I say I would like calamine he says sure it does good then leaves....Doesnt show us where it is.We ask around to final answer of "we're sold out".Go to another Shoppers down the street and found bottle however, has different, (more money) price than online price, not (online only). We pointed out and server basically shrugged shoulders.Trivial, I know, but not liking the way Shoppers is doing biz.
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July 2023 by Glenn G.
Full review; Don'tt get your Passport Photos done here !!!! Passport Canada and the US Embassy each returned my government ID photos as "out of sync" and in an unacceptable format. Please e-mail me and I'll be glad to disclose further details to you.Edit ; by following the response of shoppers customer care, I tried calling their toll free number and was on hold for half an hour. The problem has still not been resolved. The company in general is completely understaffed and they don't have time for you.
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July 2023 by tree Root
Gross, garbage everywhere in the parking lot. Pharmacy staff is very inconsistent, services and rules change with every employee depending on the day. Very frustrating.
