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December 2023 by Ellamae Prodigo
I want to express my gratitude for the exceptional service I received regarding my recent package delivery. Despite facing challenges in picking it up, the owner/operator’s commitment to ensuring its safe arrival was truly commendable. He called me to make sure that the problem was properly resolved. His caring approach and dedication to customer satisfaction have raised the standard for how owner operators manage their shops. Thank you for going above and beyond! I recommend going to this location and he’ll be more than happy to assist !
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November 2023 by Brian Stewart
Had a great first experience with this location. Walked by noticed they do passport photos. In and out in 10 minutes with photos in hand. Perfect.
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November 2023 by Diana Duan
Great store! Same package I tried to drop off but got rejected twice the same day at the Lougheed location got taken right away. Excellent service. Will always come here instead of the one on Lougheed now
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November 2023 by Fez M
Excellent, kind staff, user friendly and quick service. Highly recommend!
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October 2023 by Luyen D.
I've dropped off so many packages here for returns and recently got my passport photos done here too.I don't know the name of the person who runs this place, but he's always smiling, friendly and helpful.
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May 2023 by Ania Melanie Durán
The UPS store at Newport is a gem! The people here are so friendly, professional and helpful. I come here for all of my shipping and photo needs. I had to try a few times for my newborn's passport photos (so hard to get a baby to cooperate) and they were incredibly patient and professional. I highly recommend coming here for any printing and shipping service, wonderful customer service!
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March 2023 by Eiman Abadi
Extremely friendly and helpful. Would recommend and will come back to this location again!
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February 2023 by David Jenkins
It has been my designated mailbox for nearly 15 years.Always 1st class service here.
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December 2022 by Mahyar Shahed
Great service and very professional! Deserves more than five stars.
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October 2022 by Al-Riyaz Vellani
They are really VERY good at the Newport Village UPS Store! Smiling, helpful and customer focused. I went in thinking I'd done my research about which level of service I needed for the document I had to send. Not only did they correct me and save me some money in the process, they took care of the paperwork and put in place a reminder to make sure it would be placed in the outgoing packages on Monday, not today....and still arrive one day sooner than what I had picked!! THAT'S service excellence ✨️
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July 2022 by Nicole Wilson
Masoud and his team have proven time and time again to be reliable and efficient. Each and every time I’ve asked them to complete a project for me they have far exceeded my expectations. I am so grateful for them!!
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June 2022 by Tim Wouters
Great service by Masoud & Rihanna. Place to go to for all business services.
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January 2022 by Roman Studio
Excellent service! When other location refused to accept Amazon FBA boxes, this branch provided great service.
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January 2022 by Kierstin Kim
I went to drop off the return. Everything was prepared all I need was receipt that shows time and date with tracking number that I dropped off packages. The representative scanned the item and told me to deliver the package to driver. Isn’t that her job to pass the item to delivery guy? Also is it so hard to print receipt? I asked for receipt just to make sure it got scanned properly, and she kept saying it is scanned and all I need is tracking number. THAT IS NOT HER DECISION ISN’T IT? It is the way she talks to the customer. Kept saying why I need the receipt when she scanned the item since it wouldn’t do anything. Is she going to take the responsibility if there is any system glitch, and I wouldn’t get my refund? The owner is stating this was Amazon return; however, this wasn’t Amazon return. I guess whoever I spoke she is the owner and now that I know I’ll definitely NOT recommend this store or return to this store. WORST CUSTOMER SERVICE!!!!!!!
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December 2021 by P Foster
UPS has always done a professional job at making business cards, shipping, shredding, receiving, and communicating with their clients. Friendly service with all employees going above and beyond for their customers.
