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February 2024 by Eva Szilagyi
I would not give them not even one star...I was travelling around with my little doggy in my camper last summer, when i heard a terrible clicking noise coming from the front of the camper. I stopped at Kal Tire seeking help for the problem. The diagnosis was that the brakes are gone further driving not recommended. They were not able to provide parts so i had to order online. I asked them i was literally begging them to let me know when the parts arrive that the van could be fixed because my husband got very sick and i had to go home soon as possible. It took one week for the parts to arrive but nobody notified me about the arrival...my husband phoned me in the afternoon asking me if i got the parts...asked the Kal Tires guys the answer was no...my husband contacted the delivery guy he said parts were dropped in the morning...after a long search the parts were found thrown down in the corner of the shop 5 a clock in the afternoon...thanks Kal guys that's the way to go ...manager was trying to find all kind of excuses it was all in vain. It was already Friday afternoon and closing time for the shop. So the van rushed in to the bay for to be fixed. But the wrong parts were delivered. I've had to order another set of parts but it was already Friday afternoon and long weekend and i've already lost another 5 days because the parts weren't found in time ...the timing was so crucial because it was a hot summer, the temperature was plus 40 degrees, it was almost literally no shade to be found , it was no place to hide, every campground was full, couldn't afford a hotel room , couldn't run the campers ac all the time, it was impossible to sleep until 3 a clock in the morning until it cooled down a little bit. I had to buy a pale for my little dog to put water in there for him because his thong was hanging out because of the heat. It was no option for a shower or for any kind of relief from the heat. We were living in this unhuman condition for 2 weeks...yes for 2 weeks...because when the other set of parts arrived they were the wrong ones ...at least that what was told me ...but they were good ones but the guys in the shop couldn't figure out which is good one and which is the not good one...the way that they weren't able to figure out that it was nothing wrong with the brakes the problem was the catalytic converter that was the one what was making the noise...so long story short...after the second attempt of getting the parts and fixing the camper i had to tow the camper home because my husbands health was deteriorating rapidly and i've got totally exhausted living in the plus 40 celsius with no water, no ac, no shower, no proper food and a poor doggy dying from the heat. Arrived home took the camper to a shop where we found out that there is absolutely nothing with the brakes they are actually in an excellent condition the catalytic converter was the problem. So i've spent 2 weeks with a dog in unhuman conditions because the Kal Tires guys were so incompetent that they were not able to see the difference between a good brake and a bad brake...i was shocked by there incompetence...not even that they've multiple chances to figure out the problem...and in the top of that when the parts arrived they couldn't even figure out that is the part is good or not...now we have an extra pair of brakes and callipers thanks to you guys...i'm wondering what kind of people are working over there who they don't know the difference between a good brake and a bad brake...but when i phoned the manager up later on and told him about the situation and that im looking for a compensation caused by their incompetence and lack of knowledge he informed me that everything was my fault ???? and my claim stand no ground according to him...his behavior was unacceptable, unprofessional by any means . When i told him that i am going to file a complaint at BBB and go to small claim court he hanged the phone up on me...thanks Kal tire...worst experience in my whole life
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February 2024 by jason knudslien
Great service, we had to come in for a funeral and 20 min away we had a flat, KalTire stayed open late to get us fixed before we check in. And had a new tire ready the next day. Thank u for staying late and taking care of us.
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January 2024 by Brandon Orchard
Helpful, speedy service, friendly staff
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January 2024 by Devin Gardner
The experience was unprofessionalIt felt like they were over trying to sell an inferior service, and I’m pretty sure my vehicle is in worse shape then when I brought it in.
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November 2023 by Emily Niemela (Ellis)
Edited to add: Chris the manager contacted us personally and has fixed our issues. Our locking nuts have been properly replaced and the large scratch was fixed at no cost to us. We really appreciate that they fit us in to fix the problems even though this is their busy season. Chris and Jasmine were both very understanding and helpful!Brought in our 2023 for winters, expecting the same excellent service we usually get at Kal. Our car was returned to us deeply scratched on the rear bumper, and the tires were very out of balance. We took it back to give them a chance to fix it, and they destroyed our locking nuts without consent, replaced them with regular ones, and left our interior covered in fingerprints. We have had this car less than two months.
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November 2023 by Nabil MB
Great customer service and Great prices
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November 2023 by Dave Doyle
Jasmine is outstanding!!!! She's pulled my wife, and I out of a few situations. Excellent service everytime
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November 2023 by Chelsey Gulayets
Got me in last minute and I appreciate it soooo much. Thanks team!
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November 2023 by Melissa Wood
Very good. We got winter tires for my jeep. And a week later we came back with the truckVery busy this time of year, but everyone was very friendly.
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October 2023 by Kenn none
Excellent sales and services
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September 2023 by Anil
Amazing customer service
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September 2023 by Anita Neudorf
Outstanding service and very friendly and happy to help
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September 2023 by Liam Gentry Racing 151 - PMA 751
Thank you to the Kal Tire in Salmon Arm. We stopped in on our drive to Revelstoke and they were able to squeeze us in right away to test our batteries and alternator. The customer service was top notch!!
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August 2023 by Brenda Shaw
Jasmine! What an amazingly friendly, kind and helpful employee. She checked me in, checked my tires to see whether an alignment or new tires were needed, ran down the street to get the correct key for my car and had the alignment done in 1/2 hour. This group of employees are a well oiled machine.
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August 2023 by Paul Skinner
I always am very impressed and satisfied with the prompt, friendly and expert service the staff provide every time I need it... thank you very much...you guys are the best!
