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September 2024 by Jack Staeheli
Great shout out to Rona, Salmon Arm! My wife was in Salmon Arm searching for a product for me. She went to numerous different establishments looking for a can of Flex-seal spray paint. Most stores either didn't carry it, where sold out, or their employees were indifferent. When she visited the Rona store, all the staff welcomed her, asked if she needed help in locating anything. She showed them what she wanted, they had the product, at the low price of the "sale" price at another place. Great customer service!
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August 2024 by Carmine Capone
HORRIBLE CUSTOMER SERVICE, ESPECIALLY FROM AMBER, A VERY RUDE EMPLOYEE. I PREFER TO SHOP AT HOME HARDWARE IN SALMON ARM FOR BETTER SERVICE AND CUSTOMERS APPRECIATION, OR EVEN DRIVE TO VERNON OR KAMLOOPS TO HOME DEPOT, WHERE AT LIST CUSTOMERS ARE MUCH MORE APPRECIATED, AND OBVIOUSLY MUCH MORE SELECTION AND BETTER PRICES FOR SURE!
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May 2024 by Deb Greengrove
Lost their copy of our special orderof May 5 and Payment. Drove in to get order on May 13. Contracter coming.... As they said it would be in. We'll.... Rona could not find a copy nor a payment. Drove home to shuswap lakes estates Found the receipts and payment and had to call Rona in Salmon Arm long distance only after giving the the order number on my copy did they say well.... Your order is not in...again the customer service needs help... Time to shop elsewhere.
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May 2024 by Michael Ungrin
Went to pick up 5/4 pressure treated decking, Albert directed me to the product and helped me cherry pick 12s and 16s ,even spotted defective sticks, and said,' we want you to leave happy, ' also ' we can straighten pile once your loaded '
I have been to many building suppliers over the decades, and I have not encountered a better yardman! I hope RONA understands what great employees they have.
Cheers Mike
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April 2024 by ģrover man
The service was really amazing all staff were super friendly Gary did a great job at helping me get the right lights which I had no clue about and he and the other staff members had amazing customer service will be the place for all my hardware needs from now on
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January 2024 by Keela Martinson
Highly recommend Shannon and other staff in the paint department. Rona is now my go to in town for all things reno/paint related and is my first recommendation to anyone looking for advice for your ideas, inspiration, or to get your questions answered.
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January 2024 by Spencer
Staff's always friendly but recently they went above and beyond helping me replace a fridge that died right before Christmas
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November 2023 by Richard Cervo
I was happy to see the local Rona reopen.
The Staff are great ?
That's about where the compliments end.
We've purchased
8 cabinets 4 had scratches or gouges
& one the bottom was busted.
(Yet the packing boxes in perfect condition) ?
@ $300+ each I expect better.
14 sheets of white hardboard @$37 each.
Every single one has damage,
I asked how this is possible.
The response was I didn't do it.
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September 2023 by Steven Cates
Small store, wandered around for 20 minutes and could not find an employee to help. They need to get their customer service an overhaul.
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August 2023 by Joe Morelli
I recently moved into the Shuswap. I have visited the Salmon Arm Rona several time this past month. I have to say exceptional service and stock on hand. I just find the staff happy. That says a lot about the workplace.Regards, Joe Morelli
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August 2023 by Shuswap LifeandTimes
Dave AKA Stewy is such a helpful courteous and resourceful person.??? He is exactly the type of employee one hope to see in a store. Greets you with a smile, willing and able to help. An otherwise daunting task was made easier with Dave’s can do attitude???
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June 2023 by Luc Larocque
Everyone I met at this Rona was super helpful. The painting ladies, Michael at the front store, the manager in the yard... The list goes on. Thanks for all your guidance, recommendations, and being willing to learn when you didn't know the answer right away. I'm a huge fan of this place.
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March 2023 by Colin Mattinson
New Rona! Same non existent customer service!! Got told product were in stock (36 units) on the phone. However, when we arrived couple of hours later, it was all gone! Can’t believe that many people are building counters.Don’t count on what the staff tells you over the phone!
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January 2023 by Kevin Tennent
Customer service is fantastic since the reopening of the store. The contractor service team go out of their way to help me with my ordering and loading. They greet me by name and being open 7 days a week is is certainly a bonus.. Great job guys , welcome back!!
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January 2023 by Annette & Richard Cervo
I was happy to see the local Rona reopen.The Staff are great ?That's about where the compliments end.We've purchased8 cabinets 4 had scratches or gouges& one the bottom was busted.(Yet the packing boxes in perfect condition) ?@ $300+ each I expect better.14 sheets of white hardboard @$37 each.Every single one has damage,I asked how this is possible.The response was I didn't do it.
