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January 2024 by Mikayla Wieringa
The pharmacy is a joke have been hung up on twice ignored and watched multiple people walk away! I’ve read all the reviews for shoppers drugs mart on google and being someone who used to work here I can tell you it’s much worse than you think!Edit. Just went in and heard Donna the cash manager talking to one of the other employees like she was a five year old in front of me how professional
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December 2023 by Jocelyn Mawhinney
Every time I go into the Sechelt Shoppers I’m greeted, and helped immediately. Always listening to my concerns and recommending products that will work for me. Very nice ?
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December 2023 by Willard Johnson
This store personifies- racial profiling at its finest moment. Twice we have been followed around, harassed, and falsely accused of stealing. We made a complaint to shoppers management, but she turned around and told us that we were wrong in harassing her workers. Then to top it off, she retaliated by telling us we were no longer welcome in her store. Our pictures will be posted , and we will be escorted off.
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November 2023 by Bradley McKee
5 stars purely for the pharmacy team. Incredibly helpful at any given time, multiple staff members go way above and beyond for me. It's a pleasure coming in to see them, im always greeted very politely. The team is always on it. I've never had my medication late, they always make sure I have enough even if they don't have everything I need at that time. I've been dealing with pharmacys since I was 11 and this place has been the absolute best. Your team Inside that runs shoppers is pretty horrible though. Many bad experiences. I only come here still for the wonderful pharmacy team. Thank you all so much for what you do.
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November 2023 by Jed Anderson
Understaffed by design. You will wait 10-15 minutes in line for the cashier. And it will be a single cashier. The company wants customers to use self-checkouts, which is a way of making consumers do labour. No thanks. This isn't a matter of a shortage of available workers. It is a way to cut costs.The store has a decent inventory and pharmacy though. Too bad Shoppers/Loblaws is trying to squeeze maximum profits out at the expense of workers. I plan to look for a local pharmacy with better customer service, since I just moved over here.
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July 2023 by Rebeckah Bird
Several times now the price on the shelf does not match what rings up. Most the time I'm told it's because a sales sticker was not taken down in time but they still charge me the regular price. Even though that's not what was advertised to me on the shelf when I grab the product.
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July 2023 by Devushka B
Shoppers is probably one of the most poorly run stores on the coast. I am assuming a part of the problem is low wages but then after having to deal with a store manger on an occasion or two I can see why. She is ill equipped to run the store and shouldn’t be dealing with people. Customers and her employees both. As she doesn’t hesitate to raise her voice on her workers.On the bright side once you are able to ignore the lack of say cashiers there is cosmetics department that is well run. That’s where I mostly shop. The manager of the cosmetics department Mariel obviously knows her job. She keeps a high standard. She offers her knowledge of both make up and skin care and I would be hard pressed to find another person like her in any other drug store around here who can really give a good advise on your skin and make up and the products she advises never fail. I guess her back ground as a make up artist speaks for itself. She is just a pleasure to deal with no matter whether you want to buy a lipstick or pay for your butter because well not all of us like to use self check out. She gets 5 stars because she gives you a 5 star treatment but the store itself is an epic fail.
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June 2023 by Jolene O'Riordan
So rude here!! I was in town and needed a script filled, so I came to the pharmacy. I had called ahead and they said they needed an hour. I came in half an hour later and just wanted to check where I was in the que and to tell them I'm in the waiting area; so they can let me know when it's ready. I'm on a mini vacation to what I know to be such a beautiful place; so I'm feeling pretty chill. I get that they are busy, but maybe hear me out before you give me attitude and bite my head off.Note: the actual pharmacist was very nice, it was her assistant that doesn't handle stress very well.After reading the other reviews, I actually witnessed the same as far as the manager goes, advising an ethnic staff member that bad reviewers will tell 20 other people; then she went on to ask him very slowly and loudly if he knew what no name products are and telling him he needs to work on customer conflict resolutions. I hope these employees are informed of Harassment in the Workplace policies and know how to lodge a claim.
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June 2023 by Alexan
Went in there 4 weeks ago and bought expensive sunscreen ,then realized I.bought the wrong one so I went to return it the next day. Unopened and with a receipt, they refuse to give my money back even after bringing it with my receipt. They told me apparently they don't do any seasonal returns but the website doesn't say anything about seasonal returns not being refunded. So (DO NOT BUY ANYTHING FROM THIS SECHELT LOCATION) your best to get your items from the mainland. THE WOMAN FROM INDIA REFUSED. This is the shoppers drug mart across the mall from the Starbucks.
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May 2023 by Atwaki M
Don't expect a cashier. Was told he was to busy to ring us in & said we could go to cosmetic couner on other side of store. Just checked ourselves out. While we were shopping before checking ourselves out the lady at cosmetic counter not only was putting away a bunch of boxes but every time a customer came she graciously stopped and helped them. Custom service goes a long way and not having someone to check people out while leaving is a great way to lose business. The last impression a customer gets from your store should never leave a bad impression.
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March 2023 by Shawna Watson
After a very disturbing experience with who I believe was your store manager I felt compelled to come and leave a review. I first read some of the reviews left by others and feel even more compelled. Some of the reviews talked about poor treatment of staff by a manager and I’m fairly certain this is the person I dealt with or perhaps it was an assistant manager. Either way this person is rude and a bully and I seriously think there needs to be something done to protect your staff. There are a lot of young people working in this location in sechelt bc. It is far too common for a bullying and toxic manager to get away with abusing staff. Please make sure that your staff especially your young vulnerable staff who haven’t figured out how to stand up for themselves yet are protected and being treated well. They work hard for you and deserve a place to work where they aren’t being overseen by a power tripping bully.
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February 2023 by Sharon Wilson
Couldn't believe it!! Was in today to buy a few things on Seniors Day and when I got to the counter and had my order ready to check out someone came towards me and advised that I would have to use the self check out because she had 3 people call in sick. She said she could help me at the self checkout but I would have to use it. If she had time to show me how to use it (it's not rocket science) then she should be able to do her job and actually check out my order. I don't expect someone to do my job when they come into my place of business and Shopper's Drug Mart should not expect me to do their employee's job. I left the store with my items still on the counter and, as they are too busy to check out someone's order, I guess the items are still sitting there as no one would be available to restock them. Have a nice day.PS This is particularly bad given that Thursday is Seniors Day and a lot of older people cannot use a self check out nor do they want to.
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November 2022 by Sarah Hauser
Terrible service, bad selection of things and often dirty.Also they (loblaws) just laid off all their unionized workers just before Christmas. Never going back.
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August 2022 by Logan H
One of the worst Pharmacists work here. Pharmacist was rude, condescending, patronizing and spoke to us like we were complete idiots. Turned away as no ability to keep eye contact while interacting and laughed at the most inappropriate times. Seriously needs to do a self check and work on her interpersonal skills and the way in which she deals with the public.
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August 2022 by Hogeun Kwon
If you want to ruin your day. Talk to a pharmacist here.
