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October 2024 by Shayna Burton
Absolutely awful experience. I’ve taken my car here several times; the first visit, phenomenal; second, third and fourth, absolutely horrendous. I received nothing but attitude from the front staff, lies, miscommunication and a lack of accountability for staffing mistakes regarding car repairs, leaving my car with more issues than before I dropped it off. Yes, they replaced both my clutch and breaks on my vehicle, they work great, but now there are several other minor issues that are the cause of the employees of the shop: missing screws, rattling where there was none before, and squeaking (again where there was no squeaking before). Extremely disappointed.. think twice before booking here.
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October 2024 by Martin Bragg
Is there an award for the BEST customer service and work for an automotive repair shop on the lower end of Vancouver Island? If not there should be and Steve's Service would win that award hands down. Great friendly service and the job done right. I just had my third car serviced yesterday and I cannot say enough about the great work they do. What are you waiting for? Call Steve's Service!
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August 2024 by Kirk H
Fast friendly service, fair price?
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July 2024 by Nicholas Collins
A busy Monday morning with a dead battery. Andrew says he can get and install battery ok no appt. Battery order, installed and I am good to go within an hour.Service like this could get you a lifetime customer, merci Beaucoup. Nick Collins
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June 2024 by Glen Brooks
Good afternoon all, I just want to add another positive review about Steve’s Service. From the first call right through to the service and repairs on my daughter’s first car (2006 Ford Escape) it was professional and excellent.
Matt the manager is awesome, honest, guiding, transparent and professional.
Being such and older car, he didn’t give us the sales pitch or the thousands of dollars to fix issues with the Escape, he was very pragmatic and honest. Yes there are things to repair and fix as to be expected, but we will only be taking our Escape and Titan there in the future.
Thanks Matt and your mechanics, great work guys, and see you soon for the next service.
Glen Brooks.
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June 2024 by TN LG
I have been going to Steve’s Service for my regular car maintenance for a couple years and I am always so pleased with the experience I have. A lovely bunch of trust worthy fellows that take good care of their customers!
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April 2024 by amanda
Steve saved our vacation!! The car battery started dying on the ferry over, we called as soon as we got off and he fixed it for us right away. Thanks Steve and team ???
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December 2023 by Ronan Doris
Great service. Knowledgeable and personable. Highly recommended
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November 2023 by Wendy Wood
I wouldn't go any place else.
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September 2023 by Chrystal Ladouceur (RMT)
These guys are awesome. My check engine light came on today in my relatively new Plug-in Hybrid. The dealership couldn't get me in even for diagnostics for 6 weeks. I called Steve's Service this morning and they had me swing by this afternoon. They ran diagnostics, told me what it looked like was wrong (and reassured me that it wasn't an immediate emergency, it wasn't dangerous to drive my car) - gave me great advice on how to take care of it (that included going somewhere else for work, because another shop would be able to get me in for work sooner than Steve's Service could schedule), and then sent me on my way - WITHOUT charging me an arm and a leg. The service fee was better than reasonable. The people there were friendly. This will be my family's new go-to for vehicle needs.
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April 2023 by Laura Barlow
Someone backed into us on the ferry and we wanted to make sure there was no damage before carrying on with our trip. Steve assessed our vehicle, checked the oil and under the hood for no charge and assured us there was no damage. Fantastic quick service, really appreciate the help and peace of mind!
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January 2023 by R Hall
I recently had the pleasure of visiting this auto shop and I was very impressed with the friendly helpful staff. Most importantly, they squeezed us into their busy schedule and got our SUV back on track with good advice for our mountain trip. I would highly recommend this auto shop to anyone looking for quality service.And, if you are into miniature & hotwheels cars they have a great little collection.Services: General repairs & maintenance
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November 2022 by Ducati 1000
Fast and efficient service ! Knows their stuff, if your car requires a certain oil, Steve will get it for you !
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November 2022 by Don Bhatoa
Best service in the whole area!!! Recommend Steve's Service to everyone!!!!
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October 2022 by Rosalyn L
Been using this auto service for 12 years. They are knowledgeable and reliable. Highly recommend.
