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May 2025 by Nelsindustries
Over the phone A.I bot is terrible, will not let you talk to person and hangs up on you if you ask for a human.
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December 2024 by Rèmi
I had a negative balance come out and I had asked the male manager, if I paid it off the same day would my payments bounce and would I get NSF charges. He said you should be fine and if there is NSF we will reverse it. Well I come back in the following Monday to get the NSF reversed because it was my last 160$ before Christmas. The lady pretty much told me tough shit and that the manager told you that… not me, that she’s not reversing anything and to have a good day….. merry Christmas.
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August 2024 by Chair of chairs
i was young when i first came here with my dad any the employees were really nice to me.
when i got older and got my client card they were still nice too!
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November 2023 by Martin Gradowski
My wife and I had a very positive experience with advice on buying a plot of land. Kelly was very professional and positive. She did her best to prepare for our consultation by preparing ahead of time. Thank you!
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September 2023 by Rory Finnegan
Terrible time here, RBC doesn't know how to send money internationally whatsoever. After much headache on my end and little problem solving from RBC they still messed up my transaction and short changed my school 20$. Can the tellers not do basic math? They didn't even know what province Ottawa was in so possible they can't do math either. If you need to pay tuition with a foreign school do NOT use RBC especially this branch. They spent more time questioning the legitimacy of my school then sending my money. Horrifically frustrating experience that ended in them messing it up still.Will never trust these people with my money again. Unbelievable incompetence
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April 2023 by Ash K
RBC funds climate disaster, as they are the biggest funder of fossil fuels in Canada, and fifth dirtiest bank in the world. When I posted some flyers at the Smithers ATM about RBC being the major funder of CoastalGasLink pipeline, which violates Indigenous rights going through unceded, sovereign Wet'suwet'en territory without consent of the hereditary chiefs, an RBC employee came out of the bank and became very angry with me. He told me he was calling the police after I'd barely said 2 words. I said I was leaving and went outside. This was after the branch was closed, so I hope RBC is paying that guy well for him to work overtime and have such loyalty to a corporation that is destroying our planet! Since RBC CEO Dave McKay made $15 million last year, I have a feeling that poor employee didn't see a bonus. RBC is tricking the general public and their employees -- they are not the good guys, this is a REALLY BAD BANK
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February 2023 by Taylor Goodrick
Great bank
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February 2022 by J V
Thanks a bunch Joara!!!
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February 2020 by terri lynn peterson
There is only 2 bank tellers in Smithers Bc .Thats not fair to the workers when there was an 11 person line up before me also not fair to the most importantly the customers.
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August 2019 by jeanneta boonstra
trouble getting into my account
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February 2019 by J D
They are partners with CGL and are complicit with murder and genocide.
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February 2018 by Christie Mayall
I'm trying to decide which bank to use in Smithers and Carey Pott is a financial planner with RBC, so I don't think I'll trust his rating. Especially since he rates the other banks really poorly. That's not cool!!
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January 2018 by jada8414
just trying to TALK to someone at this branch is daunting. Call the number 405 and get shuttled around and then was cut off three times in a row. .Finally had to get a friend in Smithers to walk into the branch and get them to phone us. This is absolutely apaullinging service
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February 2017 by Carey Pott
Excellent customer service, best bank in town by a long shot.
