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March 2024 by Chris Michael
Terrible assistance from an junior pharmacist. When asked to talk a pharmacist, they said they were all to busy.
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November 2023 by BC Valley Guy
Great service. Friendly staff!
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November 2023 by Bea Stone
Excellent customer service and very friendly staff! My prescriptions are always filled fast, and if there's any issues I get a phone call! Sometimes they are even kind enough to phone me if it's ready early. This is the best switch I've made since living here.
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October 2023 by Benjamin “Meanwhile in Sooke” Kendrick
The best in Sooke!
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August 2023 by Brent Middlemax
Five stars. 1 for easy to locate. 2 can always find free parking onsite. 3 open longer hours than competitor. 4 offers all the same items as the two other pharmacies in Sooke. Smaller store means less walking around to get what you want. Saves time and energy. Plus only charges $9.99 dispensing fee. and 5 saved the best for the last, all the employees are not only friendly/helpful but know where everything is located in the store. I was there today for the first time. I.D.A. has me now as a long term customer.Someone filling my medication bottles is putting locking caps back on AFTER I had made multiple phone calls requesting to stop.
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August 2023 by june e
Excellent customer serviceVery friendlyGoes out of their way to help you
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August 2023 by Lynn West
I have been a customer of Forbes Pharmacy in Sooke almost since it opened. My daughter is acquainted with Michael Forbes and she felt it would be first rate based on his reputation. I was very happy in the beginning. However in the last 12 months or so there has been a litany of issues. Rx's not ready when promised, a decision not to fill an rx because they felt the insurance company might not pay for it (I don't have insurance). A prescription not filled because whoever took the call from the doctor wrote it on a hasti-note and lost track of it. Insufficient stock to fill a prescription, told it would be ready on Tuesday cause their order came in on Mondays. Called Tuesday morning and was told very abruptly - "no it wasn't ready, their order wouldn't come in until Monday afternoon" when I told them it was Tuesday there was a surprised silence and then was told it would be ready later that day. Endless searching thru piles of rx's waiting for pickup, including the ones in hangars, those piled on top of shelves and other locations behind the counter.I have put up with this because I really like Ian the pharmacist and also a blonde woman who helped me with a compounding issue. Always pleasant and always helpful.However I have decided after the most recent episode, I am done. On Monday morning I phoned in to order a refill and a little later my doctor faxed in two rx orders. On Tuesday morning someone from the pharmacy called to see if I wanted the two rx's from the doctor filled and I said yes and reminded them that I had also phoned in a refill so that there should be three prescriptions for pick up. I was told yes they would all be ready in the afternoon. I went in at five o'clock and was handed two rx's. They had apparently lost track of the refill that I had called in. I said well I spoke to someone this morning and they said all three would be ready. They searched all over, couldn't find anything, looked on the computer and apparently figured out that it hadn't be filled. I was asked if I could wait 20 minutes. I said no, I can't. I ordered this rx two days ago so I didn't think that I should be asked to wait another 20 minutes. The pharmacist, a dark haired woman interrupted me to say that they had had a bad day! I don't know how that was my problem or how that explained why the rx wasn't filled the day before. She told me in the most condescending tone that "they would try to do better in the future". I told her at that point that I would be transferring my prescriptions elsewhere, she didn't appear to care one way or the other. Although I thought it was interesting when I was paying for my rx's (which were ready in 5 minutes, not 20) I mentioned that one of the reasons I had been a customer was because my daughter had recommended it because of her acquaintance with Michael Forbes. The only response I got was a laugh from the pharmacist. Clearly she is a terrible representative for that business.
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May 2023 by Sean Polson
I switched here from another Pharmacy in Sooke and it is a night and day difference in service and ongoing support. You feel like a valued customer here, along with getting excellent estimates of time to fill prescriptions. Excellent pharmacy!
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April 2023 by Perky
Great experience!Better service than shoppers
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April 2023 by D Hill
Moved prescription from Shoppers and much happier with IDA. Staff at IDA are friendly and efficient and have quickly resolved any concerns I've had.
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March 2023 by Mr. Furley
The best professional and polite service in Sooke. We are so glad we changed Pharmacies to come here.
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March 2023 by Bonnie Owsianyk
Great staff! go above and beyond...Ian helped get my husband's medication to him after hours and brought it to our home!! Beyond grateful!
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March 2023 by Danielle Boechler
WOW!!!! This Pharmacy team is out of this world!!!! They are friendly, prompt and even send a very personal christmas card in which they all signed!!!!!Ian and Megan are superstars!!!!!
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March 2023 by Jack Dowhy
Absolutely the Best Pharmacy anywhere. Wonderful caring service for elderly customers.
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March 2022 by Courtney Sartori
Switched over from Pharmasave and it's been such a great experience! Everything is easy, they're all knowledgeable, friendly, and even fill prescriptions for our dog. Thank you!
