-
March 2024 by Hitesh Kothari
I met Andrew at Westshore location to open an account. He was very effective on and fast. Great service and very quick.
-
March 2024 by geoff ross-smith
I AM REALLY ANGRY! very UNPROFFESIONAL this place! I run a business and i have deposited 30 thousand dollar cheques before with zero issues. Today they take my cheques and tell me there is a hold for $7500 for 5 business days. Even after explaining to the manager i have deposited extremely large cheques without a hold he says thats their new system. I ask for my cheques back so i can go to a different bank and they say its to late they have been deposited. MAYBE YOU GUYS SHOULD WARN YOUR CUSTOMERS FIRST! I HAVE A BUSINESS TO RUN AND BILLS TO PAY! what a joke! When my cheques clear i think im going to close down all my accounts.
-
February 2024 by Perky
Great place to leave your money.I almost threw up in my mouth from the stench in the bank after what looked like a night of drug users smoking crack and partying in that ATM room.
-
October 2023 by nageswarrao ravala
RBC Bank services are Amazing at sook branch.Staff and officers are so courteous to help customers by which we can get it done work peacefully. Thanks to RBC.
-
March 2023 by Mina HF
I opened two bank accounts at RBC as this is the closest bank to me. While staff were friendly and helpful, the advisor whom I had an appt with had little knowledge on RESP account and I didn’t find her helpful. She could not answer questions I had, and eventually told me that she helped only one customer open their RESP account??♀️Well…I was there with my husband as I was initially told that we could open a joint RESP account for our child. She could not add my husband’s name for some reason..She didn’t ask anyone for help, and just told me to open the account under my name. I did not want to spend more time there so I just went with it. When I asked why I had to put certain amount (about $500), in my newly opened account, she said that’s what all the major banks do. I’d expect better answer than that from a “financial advisor”..Anyway I am not going back to this location because of that staff member.
-
March 2022 by Megan Reynolds
Been with RBC for years. Have all accounts and have had a pretty good relationship with them over the years. We have just moved to Sooke and my husband had a banking transaction and accidentally took my card to OUR JOINT ACCOUNT. He was scolded at the bank for this- fine, moving on. The teller also felt it was necessary to phone me and let me know not to do it again and to “slap my hand”.I find this extremely condescending and unnecessary. I am not a child and our busy lives with young children cannot guarantee I will never accidentally take my husbands card again. So the point of the story is, if you have a busy life, make sure you never accidentally take your spouses card to the bank to access joint account OR don’t bank with RBC- at least in Sooke.
-
March 2022 by Lucas A
Great customer service when i went to the tellers!
-
March 2017 by Matt Johnson
Have had great customer service here for years.
-
March 2017 by Garrath M
Awesome bank
