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November 2023 by Wayne Williment
excellent service and dedicated staff
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November 2023 by Brian Ward
We recently went in to convert our licenses and vehicles form another province to BC and found out quickly there is quite the process. Gail walked us through it all with a smile! I highly recommend dealing with Gail at Western Financial. She was extremely helpful and definitely went Above and Beyond of us.Thanks again Gail!
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October 2023 by Randy Lee
I was in today just shortly after 4:00 p.m. and was greeted by Dawn, she was extremely knowledgeable and efficient, and made my visit to Western Financial groups far away a pleasant one. Awesome service! Keep it up.
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October 2023 by Rollie
My experience has always been easy dealing with Western financial. They were always on top of any concerns I had, and came to solutions quickly and in the best possible way to ensure my coverage and safety was in place. They are very personable, professional, friendly, and in my opinion have outstanding customer service! I would highly recommend them to anyone seeking insurance needs.I would like to add I dealt with Candy Saccomani on several occasions, but most recently she helped me with a few issues I was having. She is extremely knowledgeable, very professional, very personable, extremely helpful, and genuinely cared and went out of her way for me. She is an excellent employee, and I was extremely satisfied with her services. You’re in great hands when you’re dealing with Candy! Thank you very much for the outstanding customer service you provide!
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October 2023 by Dan Dubrule
I was recently in to get insurance on a work trailer. Generally when going to a new insurance broker, the renewal takes longer than usual. I was helped by Dawn and it was an excellent experience. She asked all the right questions, made sure I was well informed of my coverages and had me in and out in a jiffy. Would highly recommend Western Financial Group and Dawn to anyone!
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September 2023 by Hilary Harris
Candy is so sweet ,she always goes out of her way .She is always kind and respectful,your so lucky to have her ,I really enjoy coming in because of Candy,she does her job so well!
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August 2023 by Michael Schumacher
Went in on a Saturday to switch vehicle and licence from Alberta to British Columbia but the Alberta system was down to confirm driver's history. Gail checked periodically throughout the day and called me when it was back up and running to finish the process. She was extremely helpful and patient. The process took her ten minutes beyond closing which I really appreciated. Amazing, friendly service going above and beyond to make sure everything got switched over. Would highly recommend!
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August 2023 by Christophe Labat
Outstanding hospitality, professional and tremendously helpful!I would like to thank you Dawn for what she did. I happened to have the misfortune to have my wallet stolen, so no more driver’s license, no more bank cards and no more cash. Dawn went out of her way to help me get back on track. I was absolutely astounded by her super helpful and generous behaviour. Since I had no cards, no cash, she offered to pay for my driver’s license renewal fee of 17$. Western Financial Group, you are lucky to have Dawn working for you at your Sparwood office! I truly hope that you will commend her for going above and beyond!!!
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August 2023 by Dean Beauvais
Went in to renew my ICBC insurance. Dawn Filipin is the name of the person who helped me with my renewal. She made my visit very pleasurable and easy to complete the process.Thank you very much for the excellent service.
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June 2023 by Dawn Taylor
Bless these beautiful humans. I have been in a couple times.... but today Candi saved me. Fixed my crazu address debacle, my id's and changed my plates so the old one could be immediatley surrenders. I have no clue, i was gonna get someone else to do it and drive back. She wasnt having it. THANK YOU for making this transaction seemless
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May 2023 by Sherry Bertrand
Gayle was extremely helpful. Great customer service!!
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March 2023 by Tendai Nharo
Candy has been great, very patient and helpful.
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February 2023 by Art Jolicoeur
The staff was excellent everything went smoothly
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February 2023 by JL flyfshr (FLYFSHR)
We had to plate our new truck that was purchased in Alberta, along with becoming BC residents. Candy was exceptionally pleasant and provided us with excellent customer service. She had also stayed a hour past closing to ensure we had everything completed.
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February 2023 by Connor Saunders
Great customer service. They drove to my house to site a vehicle that wasn’t running which was very helpful of them. Thanks Jackie and Cindy.
