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June 2025 by Brandon Crossley
Feel let down by these mechanics. Spent money on engine even though with proper inspection it was clear there was bottom end problems. 2 hours at another mechanic told me this.
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April 2025 by D\u0026D Wedge
Borderline Transmission in Trail BC is THE place to get your transmission done! We are so happy with their customer service, mechanics and management. Their prices and guarantee are the best! We were out of the country and had an unexpected issue with the transmission Borderline had rebuilt. They were very eager to help us. However, we were hauling our travel trailer and we had our truck towed to a place (because we couldn't leave it where it was) and the shop there, in accordance with the warranty, had taken the transmission out of the truck to assess the issue. There was no way we could get it to Trail, BC. Borderline refunded us the entire amount we had paid to compensate us. This was something they had never had to do before and we were so very grateful for their integrity. Their concern for rectifying this unforeseen issue and helping us was beyond expected and we HIGHLY recommend them.
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March 2025 by Jerilee Haller
This place was 1 of 4 shops that I had gone to to try and figure out what was wrong with my 2018 Ford fiesta hatchback.
And let me tell you, they allowed me to step into their shop and go over my laundry list of concerns I had with my car. Making sure we went over all my concerns to ensure I had checked everything off, that might be what was causing my vehicle to vibrate at high speeds. They replaced both my rear struts and did a transmission flush. They also suggested that I needed to get all four tires real lined. To help with the problem.
After all, since owning my vehicle since I got it brand new in 2019, I have never done one.
They were very informative, fast to fixing my vehicle with having the parts in town. And helping my anxiety with going over some of the problems other shops diagnosed me with, that wasn't true.
I will be going to them more often with any type of problem I have in the future. They are very trusting and reasonable with pricing, too. Fast at responding back to my voicemail. Calling me to let me know they can take me in sooner than the time spot that was given to me. I appreciate that.
And we had some very good conversation while I waited in their waiting room. Felt welcoming.
They definitely deserve more credibility then, half of their Google reviews.
Because I am sure some customers are not understanding that most shops order parts from around Canada. And they have no control of how long parts take to come into the shop to fix people's vehicles. . . .
They are a mechanic shop, not a parts shop.
Also keep in mind, how you treat others. Is how you'll be treated back. If you're an impatient person with a bad attitude. You'll be treated as such. . .
So always be kind towards others when. You have a problem. Don't take out your anger onto those who are there to help you.
Happy fixing. Because I am one happy customer who'll be happy to return. And tell others where to go even though they are in another city from me. Thank you so much for understanding and helping me. May you all be blessed in many ways.
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March 2025 by Jaylene R.B Dukart
Very friendly and honest! Will go back again when my car needs some tlc
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January 2025 by Daniella Befus
I wanted to say how much we appreciated the help we got from Borderline Transmission yesterday. We had driven in from Grand Forks to do errands (drop off another vehicle that was being fixed at Ford) and one of our calipers went after coming down the hill from Rossland. So basically we were screwed unless we got this fixed before heading home. Borderline Transmission were able to get us in within the hour and fixed our truck right there on the spot. We really appreciated that, thanks again!! Always great service from these guys!
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October 2024 by Fred Braun
Friendly and informative staff
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September 2024 by Dan
Terrible communication. They had the car for days, I ended up having to call them. Told it would cost $1200 labour plus parts (rear main seal leak). Two more days later get a call telling me it would be $4500 for a rebuild, but they already have the transmission out. Told them sorry I couldn’t afford that - they get annoyed, come back with $1800 for original job? Very rude and pushy. End up having to pay $1200 cash to put trans back in. Shady business practices to trap people. Took it to another shop.
Amazes me after my experience they have high ratings, but after asking around town not many have had good experiences. Apparently has changed hands. Beware
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August 2024 by Tim Weber
Excellent service and work. Great people. Very happy. Highly recommend.
Two years later the transmission is working great.
We had a transmission in another vehicle fail. Borderline Transmission got us in quick and repaired it. Service was fast and the work is excellent. Once again, I highly recommend them.
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August 2023 by Brian Beaudoin
Excellent service and repairs. Knowledgeable and friendly management.
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June 2023 by Conan Taylor
Bell housing on the 2009 ford escape started leaking all the fluid out and needed repair bad . I called and they gave me decent quote and got the job done for a very decent price . I was from out of town with my family and told him I needed it right away to get back to work. They got it in and out right away in a good timely manner
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May 2023 by No Names
Ok, this is the new review: They tried. I think they are great at transmissions, so if you need transmission work, these are your guys, but you have to do the communication part. Also, don't rush them. When they do get to it, it'll be fixed at a reasonable price.
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March 2023 by Clifford French
No worries. Very helpful. Great service.
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March 2023 by Ken Laktin
Excellent got my transmission rebuilt in two days. Got my work van back promptly
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March 2023 by Mark Steeves
Very happy with the service. My old dodge 2500 is pulling the camper with no issues!
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March 2023 by Lindsay Kraus
Elliot at borderline was the most friendly and helpful mechanic! He saved the day fixing my coolant pump which would have left me stranded from out of town on a long weekend (and didn't gouge me on the cost either)Highly recommend this shop!
