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January 2024 by H K
Very poor customer service, no one is there to welcome you or offer you a service but will keep an eye on you like you are a shoplifter, really disappointed.
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January 2024 by Rosy
I’ve visited this location many times, like the other reviews say- customer service here isn’t great. Tacky service by arrogant staff and managers. I too would rather pay shipping than to feel judged and like I’m annoying staff and here when I visit. Staff at Aritzia have a bad reputation but I can say there was blonde haired (Curly) tall lady that was super kind and helpful!
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January 2024 by Faiza Preet
Manvir is amazing great customer service and excellent fashion designer skills !!!!
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December 2023 by Google user
I love Aritzias clothes but would rather order online, pay for shipping and wait the extra time for my order. This store makes me really uncomfortable. You can hear the music from the other side of the food court coming from this store. As soon as I walk in I feel I am being judged by staff, which is uninviting and overall reflecting badly on the company. The change room doors are curtains… people constantly walking in on you while your trying stuff on due to there being no type of lock on the doors.
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December 2023 by Casey Asquith
I love Aritzias clothes but would rather order online, pay for shipping and wait the extra time for my order. This store makes me really uncomfortable. You can hear the music from the other side of the food court coming from this store. As soon as I walk in I feel I am being judged by staff, which is uninviting and overall reflecting badly on the company. The change room doors are curtains… people constantly walking in on you while your trying stuff on due to there being no type of lock on the doors.
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December 2023 by Esha K
The bigger lady working today (I believe she’s mixed race) was so rude and stuck up. Maybe stop being so stuck up you literally work minimum wage? LOL. Reality check you work at Aritzia not Louis Vuitton or Gucci
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November 2023 by Yoonki Min
Costumer service was not good, they gave me the wrong items when they told me they were going to hold mine. They treated the white family so nice yet they just ignored us.
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October 2023 by janice cooper
Incredible service, such friendly and helpful employees. Love this store. Their clothes are beautifully made, awesome quality.
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September 2023 by Bumblebee
I like the location because of the deals. However, staff doesn’t answer the phone or say hello to you when entering the store. 2 girls standing near the entrance doing what, I’m not sure. A third staff was texting. Set your expectations for customer service low at this location.
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August 2023 by Sahil Saini
Store manager was so rude don’t go into that store she really don’t know how to treat a customer if management is reading this this review please tell her how to greet a customer and give her some workshops because she represents a popular brand name .
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June 2023 by Raj S
The staff that work here are rude and obnoxious..your working @ Artiza not Gucci or Louis Vitton even their customers service is more caring and helpful be respectful to your customers
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May 2023 by Sanaz Sorouri
I never shop from Aritzia since the staff are always so judgmental and mean but this place was amazing. The employees were so nice and sweet especially Daniella and Maddy B (I felt like I was shopping with my best friends), they both gave me the best shopping experience of my life.
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May 2023 by Simrit Bajwa
My friend and I came to this location last week and not one single person greeted us or asked if we needed help. Then one of the girls was holding clothes and greeted a lady while we were nearby. Every store we went to acknowledged us and provided excellent customer service these people should learn
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April 2023 by Samantha Schiavone
I went there yesterday and this girl with short black hair and tattoos greeted me asking if i needed a room and she was the most genuine person. While trying on clothes i complimented her outfit and i asked where she got her jacket from which she said she got it here online and insisted I tried it on. And said we can order it online for you. One of the nicest people Ive ever met at Aritzia
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March 2023 by SoniaBainsyyy
Writing this review for Priya and Aavi (I hope that’s how you spell it!) I’ve been to multiple locations ( Robson, Richmond Centre and Pacific Centre etc) and have had bad looks and no one come to help me, a very better than you attitude. I was shocked to see the reviews for this location as the Tsawwassen staff is by far the kindest and most welcoming of all aritzia’s. I’ve actually started coming out of my way from Richmond for Tsawwassen only.They have a great sale selection and the store is very organized, I tried on clothing (I can go from small to large as I’m quite tall and average build) and never felt like I was being judged by the staff, they were actually super helpful in picking sizes and finding stuff that they thought I would like.They held my exchange at the front and my future purchase also as I continued to shop (I came about 45 minutes before closing and left with 3 minutes left LOL) and I didn’t feel rushed to checkout at all or when I was trying on items.As someone who’s also worked in customer service this is an AMAZING location with very RESPECTFUL staff and they are very KNOWLEDGEABLE about their inventory and stock.I would take ALL negative reviews with a grain of salt.Seems like clients that you just can’t satisfy in my opinion ??♀️