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November 2024 by Sarah Smith
Be careful in this store. They will say anything to make a sale.
The manager walked around informing customers there was an additional 15% discount. It wasn't processed at the checkout, so I went back in and was told it's only given to members. How many people think they are getting the discount and don't check the receipt?
Horrific way to treat customers and would put me off returning. Shame, as I've probably spent between $1k-$2k in that store over the summer.
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September 2024 by Jashandeep Singh
Always go here for my office wear outfits. Friendly, helpful staff, good quality and styles.
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March 2024 by d rempel
I was in your store for less than 5 minutes and was asked 4 different times if I needed help, which is consistent with past visits. Can a person shop in your store without being bombarded by customer service every 30-45 seconds?Some of us would like to shop in peace and are more than capable of asking for help if we need it.I left without any purchases because I wanted to get away from the over friendly staff.
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February 2024 by Darshini Gokli
I had one of the worst customer experience I had in Canada at Banana Repulbic Twassen store. I have to mention the name of the person on the counter JOY. She was rude and absolutely unapologetic about her behaviour and customer service.I was there to return 3 items due to which I had rashes as the fabric was itchy. She said it was my skin which did not suite the fabric. It is not fabric’s fault. REALLY!She was not only not ready to listen to me, but was extremely insulting in her demeanour. I would highly recommend not to be served by her.
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November 2023 by Safraz Nawaz
Very dainty elegant designs
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November 2023 by AMRINDER SINGH
I went to Banana republic in Tsawwassen mills today. I am a regular customer of this brand for at least 15 years. But today was my worst experience ever shopping at banana republic. I chose my stuff and was ready to pay at customer service and this cashier lady Mehak was very rude. I spent $93 plus tax and she gave me $25 coupon. I just simply asked her that what does it take to get a bigger amount coupon and she said $100dollar shopping to get $50 coupon. And I asked her that you would have offered me to spend seven more dollars which would give me $50 coupon. And she showed me really bad attitude and said sorry and totally ignored us and was ready to take next customer. I felt very insulted and told her told her this is not the way you give customer service and also, you don’t look like that you’re sorry. After this, she was even more Road and not interested to talk to me and neither apologised for her behaviour. Then I asked her to call the manager which she did, but she refused to give me her name. Her manager, Stephen was polite, but he did not handle the situation the way a customer would expect. Me and my husband, with our small baby felt very embarrassed and insulted. I will never go back to any banana republic store ever again. I wish I could have recorded her and posted her video here to let people know how public employees are treating their customers nowadays.
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October 2023 by Shae MacLean
Manager named Joy is THE WORST.Refused to help me and told me to call customer service. Customer service told me that she was not following policy and provided me a case number so she could call them if it continued to be an issue. I went back and reiterated what customer service had told me and she still REFUSED to help me, refused to call customer service, refused to take my case number down. Just kept repeating “there’s nothing I can do for you at the store level”. Then when I asked her how is that the case when customer service is telling me that what she’s saying is not true and is not in line with their policy. Then she STILL just repeats “there’s nothing I can do for you at the store level”. Those were the only words that came out of her mouth no matter what I said. The fact that this woman is a manager blows my mind. My husband buys ALL of his casual and dress shirts from BR and after today we will never be customers again. I would give this place 0 stars if it were possible.
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August 2023 by John Morris
After being a long time customer of over 10 years, this is the first time I have been thoroughly disappointed with this franchise, specifically this location, and the manager working here on Sunday, July 23, 2023.This location has lost my business from my experience here today.
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June 2023 by Antonio Vilanova
The attendants are quite polite and very efficient, specially with their inventory. Got some linen and cotton summer garments that were in good condition, displayed quite well despite people coming into the store and throwing merchandise around. A good experience and definitely okay quality for the money. I recommend ?
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May 2023 by Sassan Rakhshani
Great outlet store.
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May 2023 by Pejman At
Great customer service and very good collection!
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February 2023 by Sonia B
This is my favourite place to shop! Their clothing selection for both men and women is amazing and is constantly updated (so shop here often). They offer great quality clothes at really good prices. They often have 50% off everything sales. Their stuff is friendly and very helpful. Raj is my favourite associate, he ensures I get the sizes I need as well as always sharing their newest collection.
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January 2023 by red oaks
kudoos to JYOTI ,sales woman at tswassen location, what a service ,really appreciate JYOTI for helping us in shopping with providing such great information on available deals.
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December 2022 by Harmeet Bhatia
Great store, definitely has a lot of collection. I usually go and shop for my son who loves this brand. The only thing I will ask is the store to be little cleaner and bit more organized. Since we usually know what we want, so haven't had a lot of interaction with the staff. If anything happens, will update the rating.No one greets at the store, else I would have rated the store as 4.
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December 2022 by Ivan Pitsu
Good👍,
