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March 2024 by Iman Iman
The diverse selection of footwear brands is noteworthy, and I extend appreciation to Hardik for his valuable assistance.
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March 2024 by Kin Leong
Arrived at 5pm on a Sunday but the sales associate told me they are closed. Please update posted store hours
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March 2024 by Mariana
no customer service at all, it seems like there’s only one person working and he spends more time on his phone than helping answer questions
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January 2024 by Jagdeep Chahal
No customer service at this location. The store itself was a disaster. I understand it’s boxing week, but it was chaos and I came in first thing in the morning. Didn’t realize anyone was working there until I saw the girl standing facing the computer with her back to the entrance. I looked around for approximately 10-15 minutes and she did not leave that spot. Tried on 3 pair of shoes and no acknowledgment. No hello, no can I help you with anything, nothing. Please train your employees and hire people who actually want to be there.
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October 2023 by Simon Durkin
Went to the mall this weekend looking for some brooks shoes for maximum support for myself and my wife. Alex helped us out and was very helpful in checking how we walked in our shoes and what we tried on. I found what I was looking for immediately with his help and my wife must have tried 1/2 a dozen different pairs as he helped her find what she found to be the best fit. Store closed a little late because of the time he took up help us. Excellent service from knowledgeable and helpful staff (Alex) is something I always appreciate and acknowledge these days.
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October 2023 by Neil Carlos
Came in to the store to buy running shoes staff didn't talk to us and was just using her phone. We asked her for shoe sizes so we can try it out 3 different styles all out of stock. Even when we wer standing by the counter someone had to tell her to help us she doesn't seem happy and looked really annoyed that we are destructing her from using her phone. Not going back to this store wost customer service
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October 2023 by Marcel Jeler
Hi! This store bad bussiness! They don't follow the mall hours.I am verry frustrated i came 2 times and wad closed.
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August 2023 by Tina Kennedy
I was from out of town, called ahead to see if they had the Hoka Arahi 6 sneakers, rated the best for plantar fasciitis. A little over an hour later I finally made it there. Not only did the young man remember my call, but he was very attentive, very knowledgeable and offered me some insight into the benefits of runners and socks--depending on my needs. And on top of that, their price beat everything I saw online where I'd have to wait a week to get them. Thanks Running Room. Great work. I'd gladly shop here again. The store was well stocked with some great gear.
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July 2023 by Lady6gill
Terrible service! I asked for some help finding a pair of Hokas. Without looking up he pointed to a corner and said they might be over there. I couldn't find them and asked if he could help me. He never even stood up. He just said that he doesn't know. I left without buying anything and will not be back
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June 2023 by Debra Hong
Absolutely no service today at allShe say down with her laptop and when l asked for the new balance 880 she just pointed to the woman section. No customer serviceReally Really bad ? ?Unfortunately l had to buy as l have planters facilities. But believe me l definitely won't be coming back and will be supporting New Balance or Kintec for more runners.Sreve Mattina no need to apologizeYou should train the staff customers service and knowledge ?
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May 2023 by Joe Wang
The worst customer experience, hands down!!! I always like to shop from the Running Room at this mall but what the rep did today was an eye opener. He was sitting behind the desk playing his phone and completely ignoring the customers. And what made it worse is when I asked him to honor the price tagged on the box, he peeled the tag off, rolled his eyes and said to me "pathetic". I just can't believe how a sales person with minimum training who represents the store, could be so unprofessional and disrespectful....
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April 2023 by Amit Bashal
Peter at Tswwassen Mall is the best , he advice is valuable ?.Thank you Peter ?
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February 2023 by Brad Davis
The salesperson last weekend was so friendly. I got help finding shoes that will meet my needs and a happy conversation to go along with it.
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November 2022 by Dan Moore
I shopped here in the past, had great service. I was there on the weekend and the service was below one star. The single employee preferred to sit on his chair and play on his phone then even look up when a potential customer entered the store. Absolutely pathetic.
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November 2022 by Tuyet Le
Walked into a the store and waited 5 mins for the person working to acknowledge us. I asked about a specific shoe and he didn’t have knowledge about it, so suggested a few shoes. I mentioned a few times that I’ve never been fitted for running shoes a couple times and said I wanted to get fitted be wasn’t offered it. He ended up just bringing me two pairs of shoes to try and then walked back to sit at the till. The store advertised offering fittings. You should have more knowledgable staff working. Will not be coming back to this location.
