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February 2024 by Neji Hyuga
I wanna thank navneet, who went above and beyond to help me find exactly what i wanted. She’s extremely professional and definitely is an asset to the store.
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February 2024 by Paty Orta
On January 20 we went to the Twatssen branch and the ladies who serve were very patient and kind, especially Vannet Kaur, I congratulate them for their attention.
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October 2023 by Marcela Vazquez
Great prices and excellent staff.
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August 2023 by Bailey N
My husband called this location asking whether they had a pair of the “classic crush clog croc” (with the preferred size and color) in stock. The staff member replied yes promptly, so we requested for the pair to be put on hold, then drove 60 minutes to this location.When we arrived, we explained to the staff we had spoken to him earlier about the shoes we asked to be put on hold. He then walked us over to the shelf as to where all the crocs were and showed us the wrong pair… (Clearly not putting them aside). Then continued saying “there are 3 types of those crocs” when specifically asked for a certain pair on the phone when he acknowledged and answered yes.I then showed him online that the pair was showing that it was “in stock” at this location. He replied “they could be missing cause they’re not here”… which would have been pretty good information to give us when we called instead of after the fact, of driving an hour to get here.Anyways if I could rate this experience a 0/5 I would, as I wouldn’t want anyone to waste time, in their day for something that could have been prevented.
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August 2023 by Teresa P
Staff were not very helpful finding children's crocs
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July 2023 by Aiden Martin
Very little support from staff. managed to get what I wanted.. i think?
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April 2023 by Tanya Sage
The service is horrible. Tried calling, the guy hung up on me, and when I did get through, he had no idea what he was doing.. Cheese and rice!!
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April 2023 by Marnie Jernigan
Staff just stand there and don't help, then take a long time to get the shoes from the back.
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January 2023 by Harmeet Bhatia
Softmoc is a great store for shoes. I love how they have every single brand of shoes. I wish the store was little bigger in size to carry more variety and brands separation. I do end up finding stuff at other locations of Soft Moc but this one is congested.
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January 2023 by Kelvin Wu
Visited the Tsawwassen Mills location on boxing day in the later afternoon/evening and as expected, the store and the mall were packed full of people. I managed to get the store associate Marissa's attention and although you could tell she was exhausted from what I assume was a very hectic and busy day, she was still very willing to help and went above and beyond with offering suggestions and solutions when I could not find the size/style I was looking for in the store.I have not had very positive experiences in SoftMoc locations, but this one definitely stood out as a positive one and on none other than one of the busiest shopping days. Keep up the great work Marissa, thank you for your help with the Blundstones!
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March 2022 by Krista Nielsen
i love soft moc. their shoes are great. usually their service is wonderful. i came in here with my partner as she needs new shoes for work. there were two different employees, a man and a younger girl. neither of them asked either of us if we needed assistance, the girl at one point pushed my partner out of the way in an aisle instead of staying excuse me which is not appropriate in any case, never mind the whole covid aspect of things. we stood with about 5 pairs of shoes in ours hands between the two of us, the man was nowhere to be seen, and the girl was standing at the front of the store on her phone. after about 10 minutes of literally no help, we left. the girl was standing at the till visibly scrolling on her phone. i’ve worked i customer service for literally 16 years and this is quite possibly the most useless sales staff i’ve encountered at any retail location regardless of shop.
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February 2022 by James B Pearson
Had a problem pair of slippers. I was offered a refund, exchange or a different type of slipper. I went home with very comfortable slippers and a gift voucher in my pocket for the difference in the price. Love it
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February 2022 by Kris L
A quarter of the store is a mass. 2 employees were busy setting up, only 1 employee was helping customers.
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February 2022 by E J Wakefield
Really helpful people, always pleasant & orders come through so quickly
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February 2022 by Laurie Karaplis
I was drawn into the store by a pair of slippers I spotted in the window. The price was over my budget so I asked the store associate Parneet, if there were other similar styles.She came over with the beautiful pair of slippers I am currently wearing!Thank you so much Parneet!I love them!
