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February 2024 by Ian Kerr
I had five bi-fold closet doors installed nearly three years ago now. Fairly disappointed with the service and product overall.The doors were not installed properly to begin with and after a number of attempts, I was never able to get them out to correct the issues.The doors themselves are not the best quality and require continuous adjustments. They have sagged and the hinges scrape along the bottom track. The plastic bottom sliders have also broke on two doors, which created a number of issues.The fit is quite poor as well, considering each of the openings were measured and the doors were then ordered to fit.Overall mediocre product and service. I would have been more satisfied if the doors were at alower price point. Given the cost, I would recommend looking for alternatives.
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December 2023 by Robert Loblaw
Quality. Exact quote. Completed our pantry a year ago, zero complaints.
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June 2023 by Elisa Yon
I had a specific recess in the wall where I wanted to install a Murphy Bed. Erin, Ruslan and Ola did a great job reassuring a client who values attention to detail. The existing walls and floors were less than perfect, but Ruslan and Ola worked with tight tolerances to make it look perfect. Thank you.
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April 2023 by Alena Krytskaya
We just did a project (laundry and walk-in closet) with them and would recommend it to anyone looking to upgrade the space. Ola was friendly and helpful with the design from the beginning, making the whole process smooth. Ruslan (I hope I spelled it right) did a speedy and clean installation. I couldn't ask for better results. Thank you, Arbutus team!
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September 2022 by James Gill
I had a lovely experience with Arbutus. Their customer service was top notch and their installers were very efficient, and respectful of the interior of my home during the construction. Our otherwise small living space (spare bedroom) has been transformed into a modern office space with a hidden Murphy bed, making it very functional. Arbutus' pricing was fair and transparent for us as well. Overall, very happy and would definitely recommend this company.
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November 2021 by Igo Mascarenhas
My closet looks amazing and it's a lot more functional. Ola, Mari and Sergey were all very friendly, helpful and accommodating.
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November 2021 by shaghayegh nouruzi
Amazing job. We are very happy with our storage/office. Ola helped us modified the design a few times very patiently.
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September 2021 by Danny Chan
As a small space interior design company, we often use built-in to maximize small condo spaces. We provided the concept and the design to Ola and her team helped bring our vision to reality. We went back and forth many times, and Ola was always so willing to work with us and our clients all throughout the process. In the end, my clients were over the moon with the finished product, and we are too.
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September 2021 by Michelle Plotkin
Amazing experience working with designer Erin and the whole team at Arbutus. We have made many upgrades to our condo over the years, but this has been the best. Super quality, excellent price point, expert design advice. And great options on styles, just enough to give you choice without being overwhelming. We bought a turnkey product (bed with lights and mattress) from Arbutus which was great to get everything delivered and installed at once. (The lights are even dim-able. Very cool AND very functional.) Highly recommend Arbutus.
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April 2021 by Dawn D.
**Unless you are buying 100 units for a new commercial building, don't bother!!! So you would think, if you bring in an expert on closet design, they would design you a functional closet. Not so with Arbutus. This was a sizable walk in, so rather than the usual IKEA, I decided to call in Arbutus - see what the pros do. They came in, measured, provided me diagrams, but not dimensions. What I ended up with, in a 100" width, was literally two incredibly overpriced 14" closets along each wall, like what you would put in a regular bedroom closet. Totally unusable and incredibly poor use of space. So over $3,000 of expense is going to be ripped out and replaced with good old Ikea. Oh, and the quality? Marginally better than PAX but 300% more expensive. Apparently Arbutus does a lot of commercial installations, so good luck if you are a residential client. Customer service non-existent and interest in solving the situation also non-existent.
