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December 2023 by A G
This 5 star review goes solely towards the sales associate that helped me, her name is Quin-Anne (sp), may have the spelling incorrect. She was super attentive and helpful throughout my visit to purchase a Christmas gift for my daughter. She helped me with sizing and also took a moment to compliment both my husband and I. We were purchasing quite a few items for my daughter and she stated my daughter is very lucky to have us as parents, I’m assuming it’s because we were spending quite a bit of money on her, which isn’t something we normally do but hey it’s Xmas. Sales associates don’t necessarily need to do more than sell, but she was personable and just overall lovely to have worked with. Quality on certain items is what brings us back to Aritzia but service is now taking precedence. Thank you Quinn-Anne for such a positive and kind experience <3
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December 2023 by Shruti
This was my first time visiting this location and let me get this straight (HORRIBLE CUSTOMER SERVICE). There was this black girl with braids and with big lashes was so rude I just asked her a simple question and she was so rude. I usually visit the Richmond location of Aritzia and the customer service over there is so good that you guys are not even close to it. Literally (0/10). I don’t know who the manager is but please change your staff ASAP or you will keep loosing customers. I understand how the Black Friday week would be busy for you but still in the end you should know how to treat your customers.
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November 2023 by Falicia Mrzljak
Only giving 5 stars for Kira who helped me with everything! She even went above and beyond to help me get something out of stock almost company wide! Best sales associate I’ve came across at any aritzia
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October 2023 by eriko
absolutely horrendous customer service. asian girl with the lashes and dangly bracelets was awfully rude when completing my transaction, didn't talk to me or even LOOK at me once. i didn't even know if my transaction was completed and if I was good to go, because she didn't say a single word to me. staff at this location pls do better, you're scaring off your customers
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October 2023 by Chloe Hua
Extremely terrible attitude and customer service. I initially didn’t care and just helped myself but when I went up to pay, every sale associates made me feel like I owe them money. Pretty cute clothes though. I will not return to this location that’s for sure.
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October 2023 by jamal mekaled
The girl that told me she couldn’t help me bc I didn’t want a sherpa hoodie was a real Cee U Next Tuesday.No sizes or colour options in store. Probably time for the physical locations to shut down.
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October 2023 by Chantel R
I wish I could remember her name but one staff member in particular was so helpful and kind to my sister and I while shopping here. You never know what kind of experience you will have from location to location and this girl made it a great one!
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September 2023 by Sherry Wang
I have been shopping at Aritzia for quite a few years and this time was completely disappointed and offended. One of the staff at this store was rude and arrogant. No one was helping me at the fitting room. Found this staff and asked her to bring more sizes. Without letting me finish, she just went away.Will not go back to this store. Not sure how Aritzia is providing staff training and coaching company cultures. As a customer, it was unacceptable and ridiculous being treated with arrogance and ignorance by their staff.
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August 2023 by ns a
Fantastic experience shopping today in store with the help of Lily! Lily was so sweet, friendly and professional. I really appreciate her unparalleled styling expertise and support helping me decide which pieces to choose. I love them all! Thanks so much!Great experience in store at this location! Amy greeted me with a warm smile and was very professional in her efforts helping me as I shopped in store.
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August 2023 by Letícia Santos
Salespeople don't respond to your “good morning, thank you, please”, they don't look at you when you're talking (they're doing something else.) They're unfriendly and I felt like I was bothering them, since I wanted to BUY their clothes!
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August 2023 by Veronica T.
No wonder this location only has 2.5 stars. I went to ask for a refund for socks I ordered online as when they arrived THEY WERE FILTHY WITH MUCK AND DIRT. I was asked what the problem with the socks was and I asked the worker if she would ever wear these filthy socks, to which she responded "yes I would!" Thats Canada for ya!The workers there were quite aggressive and rude when asking for my receipt, and whenever I go there asking for refunds for my online orders THERE IS ALWAYS CONFLICT INVOLVED. Another funny thing is I ordered a pair of pants online and they came with the plastic security tag . Went to that same location on the same day and asked for the security tag removed. The worker there proceeded to ask me where's my receipt for them, when I paid for it online and had already washed it . No thought process or logic behind these so called "workers" air headed selfs.
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June 2023 by Heather A
Why did the sales associates all ignore me yesterday and one of them hipchecked me twice? Aritzia is known for its atrocious customer service but this location is worst of the worst.
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March 2023 by Angela K.
I don't shop at Aritzia a lot, but every now and then I wander in and find something. Today I got a really cute jacket. I find the girls working at this location really helpful and nice, not as pushy as at some other locations. This location is also really onvenient, with an entrance on Granville and in the mall.
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March 2023 by Christina W.
The security guy was nice but that's about it. Don't bother shopping at this location. I was "helped" by a sales associate name Chloe today. Not sure if I should even use the word helped. Anyways, I was asking about a khaki skirt that I saw on their website and I wanted to know if they had a shorter version in store. The sales associate said yes but it's a mini skirt. I asked to see the mini skirt and she responded with yeah sorry and walked away. I decided to go to the Robson location and received way better customer service there.
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February 2023 by Joanna L.
This is the worst store to deal with. Not only was the store dead when I went in earlier, but there was also a lot of staff, yet a reluctance to help.I tried to find certain items and the person helping me was not caring nor did she want to help find the item in my size for an order. I decided to leave because I had a feeling that the Babaton store would be more helpful.Turns out, I was right. I don't want to shop here anymore. I have been an aritzia customer for many years now and I find that the service is sub-par and I'm tired of complaining about this store. Prefer other locations and am reluctant to give them my business again.
