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November 2023 by Reza Dehdar
Today I went to Banana Republic,Downtown branch.All staff provided excellent and professional customer service. Especially Salar. He is a professional. patiently and kindly brought me exactly what I wanted. I hope to meet him again in the store!
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November 2023 by Kathy H
Worst customer service. Sales associate was not accepting a return, despite showing the receipt and the item still having the tag. I'll never go back there. I highly recommend the Robson store, really professional and friendly staffs.
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November 2023 by Shadi Arastehmanesh
I went to the store last week and Salar was so helpful! He showed me all the new collections and best-seller products. I was looking for a business casual outfit and he helped me to find what I was looking for.
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September 2023 by Tracy McCourt
This is a great location and everyone workking here is friendly and helpful. Great atmosphere! I almost never review a retail location but had to give a 5 star shout out to these lovely people. Stocked up on some basics for the fall during their friends and family sale and had a great experience. Hard working & friendly people all around at this location (easy returns as well!). I will shop here again based on my experience.
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September 2023 by Kelsey Allis
Sales associate wouldn’t let me exchange pants ($145 with tax) that I had bought one week earlier since they had been worn. I still had the receipt and only wanted to exchange them because they had stretched out quite a bit while I wore them, so I wanted to size down. She said I can’t exchange them and that is the policy, but Banana Republics site clearly says that worn items can be exchanged within 30 days of purchase. Terrible customer service to not even know company policy.
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September 2023 by Morgan Wowk
Location is marked wrong on Google. Spent an hour of my time travelling to an inexistant store.
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September 2023 by Nice Gravy
1 star because the address has 2 address in the location. How about you get Google to fix this !
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April 2023 by Victor R.
The store layout is clean, modern, and well-organized, making it easy to browse through the various selections. The employees are friendly and approachable, always willing to help. I was looking for dress pants and was happy that I found one from the clearance for the price of $60. I highly recommend Banana Republican for anyone in search of quality business casual clothing.
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January 2023 by Olena The Realtor
Amazing service. Got so much help when I was looking for item that couldn't find. Stuff is very helpful and attentive
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November 2022 by Lily Linh Tran
The employee Kimmy was so rude to client, unable to help client and browsing all the time at cash.
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October 2022 by Drew Barry More
The cashier and manager were both rude and unhelpful. I won't go back to pacific center store again
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October 2022 by Andrea Pino-Olivares
Sales associates at this location are the BEST. So polite and helpful. I shop at BR a lot and truly prefer this store. I recently had to return something that I bought online and came damaged, and the SAs were super nice. They first tried to find the item in store to exchange it & since it was not available, they processed my return, very fast.
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August 2022 by Psyko Spice
Thank you so much Laurie/Lori friendly and honest. Walked out with my purchase and a huge smile on my face. She's a gem ?.
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August 2022 by Parth Patel
Staff was very friendly, they made my experience very great. At the end, they also allowd me to use discount that was only available online.
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March 2022 by Tamana Makhni
Leaving a review for Bobby that works there. She was a gem, my husband was looking for a pair of pants that he needed for an event that is coming up in a few days. She went above and beyond and even called park royal to keep the pair on hold. It felt like we were shopping with our friend. Thanks for the great customer service :)
