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September 2023 by Rosa S
I had the worst experience at Best Buy, and it has led me to never return. I went there to purchase a laptop and requested assistance from someone who speaks Farsi, as it would make it easier for me to ask questions. An employee introduced me to Fredy, claiming he spoke Persian and I approached and greeted him and asked my question but he replied that he didn't like to speak Farsi so I asked in English but Fredy completely ignored me and walked away. I was confused by his refusal to acknowledge his identity and where he came from. I believe, someone who denies their identity cannot be reliable.
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September 2023 by Taikun Guo
Make sure you bring Canadian photo ID, Canadian phone number and address if you wants to trade in anything to the store. Hope these will be mentioned on their website so we won’t waste our time.Also, if you wants to trade in anything. Be prepared to be asked to wait until all customers behind you have all finished checking out because trade in takes more time.
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September 2023 by Ellie A.
I-I-I-I just bought more land in the metaverseNow I'm getting paid cash with Atlas Earth (Yeah){Bridge}Got virtual land all across the globe (Across the globe){Verse 1}The next wave is digitalCatch me on the way upThe glow up is visibleCop a couple moreWatch my income go up it's about to go nutsIt's about to go nuts{Outro}Now I'm getting paid rent in cash with Atlas EarthAtlas EarthAtlasAtlas Earth
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September 2023 by Volodymyr Vragov
The whole store feels like a high security prison. Can’t take anything over 100cad yourself to the cashier without the “help” from the associate. Shopping here feels like an opposite of shopping at ikea. The only thing they are missing are barking dogs by the entrance. Will shop online going forward.
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August 2023 by Matt M
Dee provided friendly and informative customer service during our last few visits to this BestBuy location. It's always great to run into a sales representative who knows how to do customer service right!
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August 2023 by Jake M.
Pretty helpful staff, not always the best selection but what they have is good. Wouldn't recommend it if your looking for specific stuff or parts.
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July 2023 by ari prass
Large display of Electronic stuff.Nice and friendly staff.
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July 2023 by J-P Bach
Unless you can walk out of the store with it do not bother. Delivery is beyond unreliable. Rude delivery people. Hours late first time and then a no show the second time. Third time worked but one of the delivery guys was upset I took a picture of the returned TV. Best Buy farms out delivery and has absolutely no control over service level. Salespeople were not knowledgeable.re your canned response ... I had to make a dozen calls and then go into the Granville store twice in person to make any progress. Wasted at least 4 hours on that alone. Waited at home for delivery a total of 8 hours. Nobody talks to anyone else in your organization. Promises that are made to shut customers up are never followed up on.And it gets worse. Back in the store again. They made me jump through hoops to get the difference refunded. Several calls and I’m now back in the store. They claim they refunded but can give no proof. Nothing showing on charge card. The people “helping” me have all disappeared. Standing here waiting again.Invested over 20 hours into buying a tv.Never ever again.
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July 2023 by Chris Charles
I recently went here just to look at ebikes as I had been contemplating buying one for quite some time. When a deal to buy one from a friend fell through I landed here to browse. As it's sometimes hard to find a sales representative (sign of times) I did not know where to even look at first. Gladly I found Mo, who was working in the appliance section, and asked where I may find ebikes. I expected he would just point or tell me vaguely where to go but instead he led me right to the ebike display, stayed with me even though I don't think it was his department, and answered all my questions. He basically sold me the ebike pretty much right away with his enthusiasm, skill, knowledge of product and patience. He went above and beyond, even helping to unbox and assemble the product. When one aspect of the assembly alluded us both, Mo continued to try. Again he went well beyond his duty here and I wished there were a way to tip him. He refused a tip. I know it's probably company policy and I understand. He definitely deserves some recognition for his service, determination and outstanding efforts. He even suggested a good place to take my ebike to finish the setup. Mo is a good enough reason for anyone to shop at this location. I wish him all the best!I would like to say that my experience at best buy on Granville was awesome only because Roman was totally awesome and accommodating and he went out of his way to make sure I was properly attended to and adequately went out of his way to make sure my purchase was properly finalized in spite of some glaring technical difficulties in regards to the credit card system. Great employee, totally professional and kind and genuinely interested in my satisfaction as a costumer and I will definitely be back. Awesome job Roman and keep up the good work!
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June 2023 by Sofia Ramírez
Big store, many possibilities, many qualities, many prices. People know when there are good promotions, so be aware ?
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June 2023 by K M
Usually the staff can answer my questions but last time that i went there i choose 2 computers/laptops to buy (after an hour of looking and deciding). Both computers were out of stock and there was no notification to the customer that they were out of stock or display only. When i asked if its possible to have a discount on the floor model- he said no, but that he would give me a free warranty. I walked away, was a shame because i was willing to pay and was excited to have my purchases. Waste of time.
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June 2023 by Anastasia Korol
I ordered headphones and delivery was supposed to be the next day and here I am stuck looking at at least a week of delivery time with no information when it's going to be delievered or how. They don't communicate with Purolator which delivers their products, make you spend hours figuring this out on your own with no results. I asked if I could pick it up if it's faster but of course, they say no but at the same time not sure if my purchase is going to be delievered to my house. There is no respect to customers and their time. I am not going to order anything from bestbuy ever again
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June 2023 by mayuri mammai
Today I happened to go to this store to buy mac book, and at the billing counter, unfortunately, my Credit card chip is malfunctioning, this person named Mathesh started giving me looks and showing an unnecessary attitude, without even looking at my card he said it was expired, as I was trying multiple times inserting my card, he was acting it out. I know he might be doing hard work but not at all professional, I felt judged at that point, well I just left the store and placed an order for pickup at another store?
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June 2023 by Manju
I went to the store today to purchase laptop.Our associate,loveleen assisted me with the best options in my budget and was very friendly, knowledgable, and professional. Even though She has told us about the warranty plan . Its a great service by Loveleen.
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May 2023 by Guilherme Guedes
Pretty standard Best Buy store. Very helpful and friendly service but some products like phone protection ones (glass, cases and others) are way more expensive than it should. You can easily find them online at half the price. But other psychs such as home electronics, gadgets and appliances are at a good price. You should always look for the offers though, they're very frequent but not always communicated, so you should do a price check before buying.
