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December 2023 by Fatima Agtina
I went to Best Buy and got my eSIM fix, thank you to Kanav who patiently resolved my issue with my phone.
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December 2023 by J V
Visit on November 30 at 5:50pmThe store was very clean and organized. I was returning the external hard drive. The female cashier was helping me.Service: the cashier was very friendly. If there was one area of improvement, the cashier was touching her nose and mouth a lot. Other than that, I’m happy that the cashier listened to me for a longtime and she was very positive. She engaged in a conversation with me, which was good.
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December 2023 by Tyffany T
Went to the Marine Drive location on Saturday to inquire about a phone for my business. It was not busy and there was only one customer at the mobile phones desk. There were 2 employees sitting behind the desk, and one was on his phone. I stood at the desk for about 10 mins and the two staff spoke to eachother, but didn't even acknowledge me. No eye contact, no greeting, not even a smile. My second time experiencing horrible service here.It seems that the employees are not interested in providing customer service. Or making it seem as if you're inconveniencing them by being in the store. It's too bad many haven't had a pleasant experience at this location.
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December 2023 by Ketan Deshpande
Employees are inattentive and arrogant. They are unaware of the return policy and dont know how to attend the customers. Please go to any other best buy, not this one.
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November 2023 by Abdulmalik Jara
I have been to this store a couple of times to purchase a controller for my PS4. Abi happened to help me with finding what I wanted, and she was very helpful. I and friends were at the store yesterday, we took her time by asking too many questions about the price difference at Walmart for the same product that was at the store. She was composed and she was able to give us the proper explanation. She is an example of excellent customer service.
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November 2023 by M Leung
Horrible service from the cellphone department.My wife wanted to purchase a new cellphone and saw that there were multiple units in stock for this particular store. When we arrived at the store, the mobile sales associates refused to sell us the phone because they were “saving them” for cellphone plan purchasers.The only reason I can fathom for this is that the sales associates are working on commission and they get more commission from a sale of a phone plan than they would from the sale from just a phone.After following up, corporate head office has confirmed that what happened to us is not right and they should have sold us the unit. Head office confirmed that there is a different stock for phone plans and a different stock for outright purchases.It appears that this particular location was “co-mingling” their stock.I would not return to this location.
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November 2023 by Joe Gianoglio
Waited 15 min.s before I was able to "grab" someone to help me with my new purchase of phone, and peripherals ( not sure for what reason but there were a few staff where I literally locked eyes with them, and they still managed to slip away to other aisle). After I was done paying for this purchase (40 min.s later and I am just buying the phone, AKA "for them to go to the back and grab it out for me"...not with any phone plan at all) I also need to buy a PS5 game for my nephew.Because of recent trend with shoplifters, all the games on the floor were just empty cases and you have to grab the empty case to the cash register and they will go into a locked cabinet to obtain the actual game.Made sure I got the PS5 version, but then when I brought it to the cashier, she grabbed the PS4 version from their vault. My fault I didn't check at that moment because after getting stuck in a overheated store with lackluster staff for more than 45 minutes, you would want to hastily get out of that place right away too....Sure enough, when I got home and I gave my nephew the game he didn't even check and unwrapped the plastic wrap popped it into his PS5, only realizing that it was a PS4 version instead of a PS5.At the end, he was able to upgrade it digitally for free via Sony network but still it was an absolute horror show of an experience.I would not recommend going to this location if you are in a bit of a rush.
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November 2023 by parvjot parvjot
Terrible service from cashier. Don’t buy anything from this west buy. They don’t care about anyone even about their products. My husband bought a machine which had warranty for one month. We came one day to return it, but they told us to bring credit card. When I went again one day with credit card they told me you are not able to return it. It is very unfair and I will suggest my fiends too don’t buy anything from here.
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September 2023 by Da Wanderer
It took me awhile to get hold of someone to help me find a specific item which showed in stock in this location when I checked online. It wasn't busy and there were only a number of customers inside the store this evening. I noticed one staff who didn't looked very happy assisting someone but I ignored her as she was not personally assisting me but it would be nice to appear pleasant when dealing with customers. Anyhow, the lady who assisted me was very nice and apologetic that I had to wait a little bit which I didn't really mind at all.
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August 2023 by Alex
I went to this store in the last week and I think the manager TJ was very rude. When I asked her for help she told me she was gonna radio someone to help me and I waited for over 10 minutes. She seemed preoccupied on something else and didn’t even bother to help me. Horrible service from her.
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July 2023 by S
I purchased earbuds online.Before I picked it up I asked the associate the return policy.He said it's only an exchange with the same product once tried.However, the manufacturer offers a 30-day money back guarantee. So I told him I wanna return it now then I should purchase it from the manufacturer.Then he said I can return it to the manufacturer for a refund...I was right "what really? BestBuy makes money then the manufacturer needs to pay me back?"I searched it up and the answer was "No, I cannot send it back to the manufacturer if the product isn't from their own online store.I'll be returning this product. Not just coz I want the trial time. Just coz the guy lied to me.
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July 2023 by Shaveen Kumar
Had a great experience at this location. I was assisted by Kane at customer service and he was very professional and knowledgeable. The rest of the staff here are also professional and are actually available for questions unlike other locations.
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July 2023 by Chris Hutchcroft
Never has stock of what I'm looking for despite their online stock saying otherwise. After the third time I'm now giving up on this store.
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June 2023 by Miles Hunter
The customer service here is terrible.I bought 4 Motorola radios and needed to return them because they no longer charge properly. It was after the 30 day return policy but within the 2 year warranty. The "Team Lead" was rude and unhelpful. She just kept repeating that it was after the 30 day return policy. I asked about the warranty and they told me that I had to contact Motorola directly. They gave me a phone number that did not connect to anyone.I asked about an exchange or a credit for a different product and they didn't offer me anything. I would think twice about their warranty before purchasing anything from Best Buy. They obviously don't care about selling quality products or standing behind their products.
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June 2023 by Albert Kim
It is a Best Buy. Always check for stock online before coming, Best Buys are not great with keeping in demand items in stock.Some notes:- This is the most pedestrian and cyclist unfriendly Best Buy location I have ever been to. It is on the second floor of this car-centric building in a relatively undeveloped area of Vancouver.- They rarely have enough staff to help you out. You need to be aggressive in asking for help. If a staff member says that they'll get help, it does not hurt to ask another rep at the same time. I have been ghosted twice in a row after asking for something that's not on the shelf. As a last resort, just walk up to the cashier and demand help.
