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February 2024 by Sirenita
Amazing store. Amazing owners, amazing employees. If you are a stationary freak like me this store is like a stationary boutique! 1 million times better then staples and the store smells good. The only downside is there are lots of grumpy elderly people who are proudly looking so miserable walking through the neighbourhood but the happy staff in this shop make up for it.
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February 2024 by Kay Ariel Fuller
It was my first time visiting and I already love this store. When my desired fountain pen ink was out of stock, they kindly helped me find a close enough shade. They had everything hobonichi and midori I could possibly ask for, and they even let me know they do pre-orders for the hobinichi launches -- super excited to have found this place. Completely worth the drive from South Surrey!
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February 2024 by Dania Anne Shadid
Kind & knowledgeable staff! Unfortunately they did not have the size I wanted in the brand of notebooks I was looking for, however they took their time and effort helping me chose alternatives in the size I preferred. Very happy with my purchases! Thanks :)
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February 2024 by B L
The customer service here can be hit or miss. While the lady who assisted me over the phone during the purchase of a bottle of ink was fantastic – friendly and helpful, my in-person experience was a bit confusing.When I arrived to pick up the ink, I asked a different staff member if I could try out the F nib on the Pilot Metropolitan pen. However, the pen wasn't inked. The staff member then asked me if I wanted to try with or without ink, which seemed baffling since it's a fountain pen – how else would you try it? I assumed she meant whether I wanted a pen that was already inked. Consequently, I chose 'without' thinking she would provide ink to dip the pen in.To my surprise, she literally told me to write on dry paper with a dry steel nib, which obviously didn't work. After some clarification, I was provided with ink to dip in.Later, when I wanted to try the Medium size nib, the staff member seemed annoyed and immediately took away the F nib to clean it. Despite my confusion and efforts to be accommodating, the interaction felt slightly off.Overall, while the experience wasn't awful, it was definitely baffling and could have been smoother.
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February 2024 by Pantea Fard
I love everything in this store. You can find fantastic postal cards for any occasions, I am a big fan of the stationaries too, including erasable markers and pens, colored pencils, and calligraphy items . I always buy rewards for my students from this store. Another lovely aspect is the super cool shop window decorated accordingly for any occasions. All the staff are lovely and super friendly ? Thanks Buchan's !
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December 2023 by R T
Fantastic collection of fountain pens, inks, notebooks, and everything wonderful. Dog-friendly and the only place in Vancouver I've found Hobonichi planners at to date!
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November 2023 by Crystal Lin
Incredibly wide selection of stationery at good prices with friendly and knowledgeable staff. Highly recommend visiting!
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August 2023 by Sarah James
I love this shop, and it’s now a must-stop when we visit Vancouver. The staff and owner are very kind and went so far beyond expectations as far as recommending different pens. I’m not talking about the fancy pens either, mine all had a $4-$7 price point and still, I was treated like my pen needs were incredibly important! Such a great experience.
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August 2023 by Amberly Chung
I am forever grateful for stores like this. I spend too much money on stationery but rarely regret my choices. I love that there are so many choices here, as well as specific items you can't find elsewhere. Imported from mostly European countries, you get one of the best qualities of notebooks, pens, etc here. I love that they even have Japanese brands which I quite enjoy.
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July 2023 by Kelsey Mickailyk
Absolutely lovely to deal with! When an item I ordered was found to be out of stock (sold in store same day I ordered it) they were super quick to call me and offer alternatives, and were wonderfully kind on the phone. Will definitely be shopping there again!!
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June 2023 by Robert Common
Seldom in my life have I received such meticulous and unstinting help with every aspect of my recent shopping at Buchan's. I was on a hunt for a suitable (fountain-pen) birthday-present. The staff at Buchan's spent at least four hours helping me to get exactly the right pen and the perfect ink. I cannot commend their honesty, cheerful energy, and cordial service too warmly or gratefully.
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June 2023 by Alice Galperin
What a cute shop! Absolutely adore the the variety of products as well as the customer service. Very lovely stuff! If you are in the neighbourhood I recommend you visit the store and support local!
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June 2023 by Jas Bhangu
I love this place. They have amazing and unique items. I made a purchase from here yesterday. The reason I am giving 3 stars is only because of the experience I had with the receptionist yesterday. Just so the store owner is aware, I came into the store around 6:10 and bought 4 pens and 2 erasers, paid $17. So what happened was that i asked the receptionist to take out one pen before I was about to pay. I felt i didnt require that color so asked her to take out. She gave a very bad facial reaction and said 'urggh'! I mean why are you standing on the face of customers if you hardly know how to behave? I never said a word to her and left as I dont like stooping low like that. I am leaving this review only because i loved that store and if I am getting such customer service experience, I am not coming back. I even asked my friends to visit here, guess not anymore!
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June 2023 by Zina Biskin
Buchan's is a unique store, where you can find regular supplies as well as special gifts for people with most sophisticated tastes. I've enjoyed shopping there for myself or to get a present for someone. You always get helped by very friendly and knowledgeable staff. Even my elderly mother loves to get puzzles and art supply from this store. I come to the store sometimes just to look at their window display; the display is beautifully done for every season. You can always find something unique and special @ Buchan's store.
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June 2023 by Bernie Glas
I used to come in here, but the service is awful, the staff were plain rude, and the owner has zero people skills. I will never set foot in this store again. There are other and better options in this city.Pretty incredible; I post a negative review which was fully deserved and they respond with completely false accusation. This just reinforces the negative experience I had.
