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December 2023 by Barbara Mele
Great shopping experience here! Out of all the designers at holt Renfrew, the Louboutin section definitely stands out from the rest.They’re very professional and helpful. Pav is great, she always goes out of her way. Not pushing and very friendly! Highly recommend!
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December 2023 by Tahere Falahati
Pav from Christian Louboutin is a consummate professional. Her expertise and professionalism greatly enhanced my shopping experience. She offered impeccable service, and she had the ability to address all my inquiries. I highly commend Pav for her outstanding assistant.
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December 2023 by Chase Boreen
Absolutely horrendous service today by the blonde lady and her male co worker at this location. I was here today with my friend for 40 minutes trying to purchase a pair of shoes. We came in and asked for our sizes which took 10 minutes to be brought to us. After we tried them on we decided they were too small and we needed to size up, after a while she finally came and checked on us and went to grab us a new size. After those didn’t fit we were trying to get her attention to size up again, but at this point her and her coworker were whispering and mocking us at the front desk. When she came up to us we informed her they were again too small and if there was anyway she could grab another size, she ended up bringing me a size smaller and then completely forgot to even bring my friends shoes. We sat there for another 20 minutes waiting for her to come over with these shoes but she was too busy chatting with other customers who were clearly more important to her. We were still going to purchase these shoes at the end but apparently they didn’t have them in stock and said they couldn’t be ordered. We ended up leaving without purchasing anything and as a customer of Holts for a few years now, this makes us not wanna come back and give them our business. These people clearly should not be in customer service if this is how they treat their customers wanting to spend over 1k on shoes.
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November 2023 by L B
I was at Holt Renfrew Louboutin today. I didn’t buy anything today but the sales associate that I was chatting with was really nice. I didn’t get her name but she had blond hair pulled back into a pony tail/bun and green skirt. I have shopped there before. I will make sure I ask for her next time. Great customer service.
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May 2023 by André Harold Dancs
I bought a gorgeous pair of Christian Louboutin's loafers at this location, The experience was good, and the assisting personel also helped me find a qualified shoe repair shop that is capable of working on opulent footwear.
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January 2023 by Sam Elfar
I ordered a pair of Adolon Junior shoes by Christian Louboutin but unfortunately, I had an issue with sizing after receiving the shoes. When I called to get the correct pair for me I was referred to Miranda. To say the customer service I received was extraordinary would be an understatement. Miranda delivered a master class on exceptional client experience. She was patient, accommodating and made sure my needs were met. If you're looking for a great shopping experience at Holt Renfrew, I can't recommend Miranda enough.
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January 2023 by arina todoric
Amazing customer service from Melissa and Miranda! I called HR to get a last minute next day delivery from the Vancouver store to Ottawa. Melissa and Miranda coordinated and hurried to get everything done in record time before the shipping department closed. They were so nice and pleasant to work with. They truly made me feel like a valued customer and I am so happy with my experience! Going forward, my first choice will be to order with HR rather than the CL website.
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January 2023 by Val-Marie Lessard
If you are a fan of Louboutin like I am please ask for TravisHis knowledge of the brand is very good. He is friendly and attentive and once he knows your style he will always find a perfect fit for you.
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January 2023 by love kaur
Thank you for the service Miranda and Aman . Miranda help me with everything through on phone and message , Aman also helped us in store . I go to the store when it’s closing time but they treated us well later next day I found some little scratch on my shoes some then I contact Miranda she helped me with that. Thank you again
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January 2022 by Stefan Lyren
Good service.A big Thank-you to Melissa for all her assistance. She was very helpful and offered great advice for my Fiancé on the care for Louboutins
