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December 2023 by Nazanin Khodarahmi
Stellar lack of action or accountability by this branch. Their system rejected a time sensitive deposit (checked with the transferor and all info was correct) and I was told by the branch manager that because their system rejected it, there was nothing they could do. If the system is the one making the calls, why even hire a manager? Closing all my accounts.
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December 2023 by M U
There’s not one 24 hour CIBC atm downtown. NOT ONE. Robson locks it up. Alberni is locked up at 7pm. Georgia is locked up. This is ridiculous for a top tier bank. You don’t want people accessing their money? Get real and offer banking. This is exactly why I don’t keep my large accounts with this bank because it’s too inconvenient to deal with a bank that doesn’t want to provide atms for their clients.
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November 2023 by Amin Ghasemazar
My go to branch in the neighborhood. Everyone is always helpful. I do business mostly with Shivneel, he's great; interactions are very efficient and respectful.
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October 2023 by SK
Staffs are super attentive and super nice! highly recommend. Had a great experience today.
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October 2023 by AL
It is very annoying that downtown centre location CIBC ATM is only available during business hours.No sign for hours on the door, either!
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September 2023 by Катя Шведова
I am very glad that you have such attentive employees. Vladislav helped 100%, solved all our problems. We are glad that in Canada we are served in a language I understand, this is a big plus!
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September 2023 by Michael Keevans
I had a really nice experience with Julius while setting up my account. I found him to be very patient and understanding and friendly. Keep up the good work
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August 2023 by Charlie Wang (CharlesLanding)
Inexperienced and understaffed. Not sure where the people spent the Friday afternoon but either scheduling poor or lack of training.
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March 2023 by Jamal Vancouver
Very rude tellers recently. I am a customer of this bank. A new teller, a young woman is very rude. The manager was walking with her food in her hand. Yes we are all human and we eat but this bank is exceptionally has changed and gone down. CIBC, you should do something with this branch.
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February 2023 by dave
Went in there to get a cibc bank draft redrafted. The teller(asian men) there told me that they couldn't do it, by just looking at it, and told me that it could be only done where it was drafted which was in Burnaby. I went back to my branch, and ask them why it wasn't possible to do it at the downtown cibc. They told me that is was possible, that the teller didn't know what he talking about. Could have done all my errands downtown, now I have to make another trip. Don't waste your time going in there, their staff was untrained, and incompotent, I even ask twice to make sure. Just going there just to use their atm.
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February 2023 by dalvarez
I came in today regarding a cheque that I had mistakenly deposited twice. The bank teller went to his coworker for help and I overheard the coworker give him instructions on how to reverse the deposit. The bank teller made a comment about how filling out the forms is going to take a long time, then he came back to me and told me that there's nothing they can do at the branch and asked me to call the customer service line instead.
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February 2023 by Vim Master
I came to the bank to get my debit card, bank employee said that my account hadn't been created yet. I showed him an email with confirmation from CIBC that account is ready and information to come to the bank and receive my card. He insisted that account isn't ready yet. So even if email from CIBC was wrong , why bank employee cannot open the bank for the client? I was asked to come again IN A WEEK. Just lol.
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January 2023 by Jose Luiz Aguiar Junior
I liked the service of this branch. Always I and my wife had a wonderful service. The front desk, cashiers and my Manager account are very courteous with us.
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December 2022 by Amir Minavand
I go to this branch quite regularly and the staff are always helpful and go out of their way to help people.
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December 2022 by Marie Valencia
Went in on 15/11 just to have some details changed. Someone greeted me at the door, gave me some direction and I was helped by very professional teller. Everyone was friendly and I was able to get what I needed done.
