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February 2024 by Scott M
Bank is fine but the ATM is infuriating how glacially slow it is to use. Desperately needs to be replaced.
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January 2024 by MC-7 Adventures
Useless ? ? ?
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November 2022 by Kyle Murphy
This has got to be the single slowest bank I have ever visited in my life. Even if I'm next in line I'm waiting 20 mins while tellers stand around talking.
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November 2022 by Kayleigh Johnson
Waited in line for a half hour, no acknowledgement or sorry for the wait. Service to transfer some funds took another half hour. One hour of waiting in total, super slow service. Very frustrating.
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October 2022 by H A
I made a telephone appointment for 2:30pm, someone finally called st 3:33pm and left a vm, if I still wanted help, to make another appointment.coast capital telephone and email employees are incompetent, rude, unkind, will dismiss you fast, if you say something- they will say sorry but you can sense is just to get rid of you Faster, they don’t get anything done, will have absurd excuses and you are left with an hour wasted and no resolution.I will be posting more reviews in other sites about this horrible bank.I do not recommend this business, bank, union.
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March 2022 by Angela Balabanov
Not to sure why they can’t hire more than one teller seems like a lot of pressure to put on one person…. Not very kind of the employer
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December 2021 by Tamila Khayrullaeva
Thank you Rose, you are the best. Your are always smiling and making my day happy. Very fast and effective service. I am very happy as a customer.
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September 2021 by l welsh
I just had the best and most impressive service from a bank ever. Thank you Ashley, I really do appreciate you!
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September 2021 by Charles W
Very Slow service. Only 1 staff take more than half and hour to take care one customer. And the bank atm is very old looking. Not like bmo or cibc can count bills. Very old and old...
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September 2021 by Valeen Sentry
Coast Capital deserves 5 stars from everyone. They are incredibly personable,helpful,welcoming & truly concerned about each individual and their finances.
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September 2020 by Heather
In short, they lost my business and I happily took it to Vancity. I moved up to YVR in Feb 2016. Prior to that, I had been in contact with Coast Capital for a month via email to make sure the credit union was right for me. After arriving in YVR I'd need a bank account of some sort in order to rent an apartment and put down first month's pay.. I was told all I had to was to come in person and they'd set me up with an account.A week after arriving in Vancouver I made time out of my work morning to go into this branch. I did not have a permanent housing address yet as I had just moved to YVR. The ladies I spoke to at the desk told me I could not apply for chequing because I did not have a permanent address and that they would not accept a temporary address (my place of work) for bills to go to in the mean-time. Their reasoning? The ladies said it was because they were a CREDIT UNION and different from the banks.Tell me, how am I supposed to get a permanent address if I do not have funds to pay for one??? I went to Vancity and they laughed at that comment and happily signed me up. I'm still disappointed and upset I wasted my time conversing for an entire month with Coast Capital, which ultimately made my life more stressful after a cross country move, but happy it worked out elsewhere.
