Compass Customer Service Centre
Hours:
601 W Cordova St #54, Vancouver BC V6B 1G1 Hours
About Compass Customer Service Centre
The Compass Customer Service Centre is known for providing helpful and friendly support to its customers. Visitors often receive quick and courteous assistance when they have questions or issues with their transit cards or accounts. Staff members, such as Jen, are praised for their kindness, patience, and genuine care, often going above and beyond to explain options, save customers money, and resolve problems efficiently. Many customers have successfully retrieved lost balances and passes, with staff demonstrating a focus on achieving the best outcome. The service is generally fast, with customers frequently noting short wait times and quick resolutions, even during busy periods. Although the location has moved to the first floor of the Sea Bus terminal, it remains a place where customers feel valued and well-supported. Overall, Compass Customer Service Centre maintains a reputation for caring, attentive, and effective customer care.
Most Recent Reviews
March 2026
Located inside Waterfront Station. If you have any enquiries about The Compass Card, this is the place to go. Always been helpful to get Compass Card issues resolved.
March 2026
Really excellent service. I appreciate the way, they talk to their customers and pick the calls without delys.
December 2025
I lost my compass card and they proceeded everything I needed! There were lot of ppl but they stayed professional. Thank you!
More Comments(56)
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