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March 2024 by Calista Chen
Would give 0 stars if I could.Came here for the $1 blizzard deal. Arrived and was told to download the app for the offer and so I did. After the app was downloaded the offer did not load. It loaded on the other device. The manager told me it had previously happened to another customer and that it’ll take 5 minutes for the offer to show up.Purchased a meal and a burger and sat and ate while waiting for the offer to load in the app. The offer did not load on my phone and the employee had asked the shift manager and was told there is nothing they can do as the offer was not on my phone.I worked at fast food industries as well, POS pricing may be adjusted manually. I still work in the customer service field and this is definitely not how I treat my customers. If a customer came all the way and purchased a meal I would be more understanding and accommodating as they waited all this time.I do not usually eat fast food and could’ve taken my money elsewhere. I don’t know how it’s acceptable to spend $24.47 after eating it and having them lie saying they can’t change the price manually and that there’s nothing they can do. A small blizzard is roughly $7 I don’t know why it would be such a loss if they just discounted it $6 off. Offering me a mini would’ve been fine as well.We decided to drive all the way to the Fraser St. location to use one of the offers and paid for a mini as I did not want to use another $1at this location for poor customer service. At this point it’s not even about the money. It’s about the service.
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March 2024 by Katherine Lee
Just received a chocolate strawberry blizzard with no chocolate and a caramel cheescake blizzard with no cheescake. Thanks guys.
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March 2024 by Baljit Grewal
One of the oldest known location in Vancouver, I still enjoy the quality frozen fairy cakes and ice cream on a warm sunny day. However, they really need to freshen up the interiors as it has become quite outdated. Modernization is needed!
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January 2024 by Thomas Yuen
It's always a good location, been going here for almost nearly 2 decades. Just this time maybe keep the sauce outside, the food was so fresh it melted the plastic..
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January 2024 by Ryan Lei
I went January 3rd, 2024 at around 7 p.m. I am writing this review because I received expert customer service. The whole staff working was nice and in a great mood. The food was made fast and well.
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January 2024 by Ryan L.
Best Fast Food Experience In My Life!! I had gone Saturday December 30th, 2023(around 7-8 pm). I had ordered a ton of wraps, all of them were amazing and delicious. I think that the place was spotless and I received amazing service. I had asked for extra sauce, and they had given it to me for free. I would like to give a shout-out to the funny girl working in the back. She was so funny when the coworker called her she yelped "what!" in the chillest way. Honestly it was pretty epic. This place was amazing I would recommend this place instead of any other location.
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November 2023 by Hayley Bouchard
Oreo hot chocolate blizzards are the best. Wish they had them all year round.
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November 2023 by Karl Uthoff
They gave me a triple fry, instant five stars.
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September 2023 by Christina Rose
Well if you want half cooked frozen in the middle beef burgers definitely come here!Asked for well done apparently doesn’t work on a grill.Nice staff!
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September 2023 by tchanrosewood
Use app for medium sundae $3, good treat.
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September 2023 by Stella Oh
I can’t express in enough words how thankful I am to the cake decorating staff at this DQ location! ? Thank you for accommodating my husband’s requests for my birthday cake! Although you were unable to print edible images (note to reader: it seems to be the case at many of the other DQ locations in Vancouver), you were still able to produce the theme we wanted. The cake decorating staff, with a big thumbs up to Sharon, truly went above and beyond in researching the theme and promptly replying to his emails (even late at night). Apparently, our theme was very unique. Good to know for next time! We would be more than happy to come back here for future birthdays or other celebrations! ?
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September 2023 by Ahale Gsol
The guy who grabbed my order was 0 tolerance. he seems like he hates his job.
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September 2023 by patrick harris
Ok yesterday I called manager about thisThe person at counter totally incompetent and should not be working till after 4 times her redoing my order what was simple2 DOUBLE CHEESBURGERS AND I SAID MAKE ONE PLAIN AS ITS FOR A KID I GET MY ORDER ITS 1 DOUBLE CHEESBURGER AND A SINGLE PALIN BURGER BUT WAS CHARGE FOR 2 DOUBLE HAD NO TIME TO PLAY GAMES AND LEFT
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September 2023 by Ken Fung
They did a wonderful job accommodating my requests for a birthday cake! Every staff member I talked to was kind and tried their best to help. Much appreciated to Sharon for the cake decoration!Parking: There is a parking lot right beside the store for DQ customers only. There are about 6 or 7 spots.
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August 2023 by Rose Price
This location did an absolutely amazing job at creating a Pokémon cake for my son. It’s just like the photo I sent, super job!
