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February 2026 by Shalmali Kulkarni
Koni was very efficient. She got us all set up in about 30 mins. Super helpful! Thanks Koni.
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February 2026 by marjorie lee
I was at the store on Saturday July 5. The store was supposed to open at 10:00 but no one was there when I arrived at that time. I waited for 20 minutes and still nobody showed up. I left and returned after 11:00.
Tom was 'managing' the store. I received the same treatment at Pom's mother. He was stuffing his face and reluctant to help.
My phone is a Galaxy Note 9 and I had been informed by the IT manager at my place of work and my nephew who works for Best Buy that the phone can be easily upgraded from 3G to 4G.
Tom was impatient and rude and said that it is not true and they did not know what they were talking about. He kept trying to get me out of store by saying I should just go to Best Buy or Walmart and purchase another phone.
There were no other customers in the store at that time. I was thoroughly disgusted by his rude and unhelpful behavior. I hope that the older couple who went into the store as I was leaving got better 'service'.
I went to the store today and Terry assisted me. It took him less than 10 minutes to upgrade my phone which is really amazing when Tom would not spend that short time to assist a customer. He was more interested in the food he was eating.
Terry served me a few months ago. I found him to be knowledgeable, patient and informative, a definite asset to your shop.
If Tom does not change his attitude, he will give your shop a bad reputation.
Marjorie
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January 2026 by Bill FLY Yeung
Koni provided best service , best solution. On my mom’s phone.
Thanks Koni 👍👍👍
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December 2025 by Vale B
Tom was extremely helpful and patient over the prone!
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December 2025 by Joe Muschamp
Koni & Kate we're great help and assisted me with a new SIM setup with no issues. Very fast!
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November 2025 by Yi Fan Yang
I had an amazing experience with Koni while setting up my Fido services. She was patient, professional, and made the whole process smooth and easy. She explained everything clearly and helped me choose the best options for my needs. Really appreciate her excellent service — highly recommended!
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November 2025 by James Trinh
Great service from Koni today! She handled my phone plan very efficiently. It was a much better experience than the one I had with the guy who served me a few months back. 5 stars for Koni’s help!
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October 2024 by Ricky Lun
Scam/Fraud Alert! Transferred 3 phone lines with Store Manager Tom Wong back in May with the promise of getting the $60 activation fee ($180 total) back on a bill credit.
Been continuously following up with Tom to get the bill credit back, but Tom follows up with more false promises that he has already followed up the the carrier and we should expect to see the credit on our next bill, or in our account after 20 business days.
After 5 months of waiting, now Tom tells us we need to contact the carrier by ourselves to ask for the credit back. We called the carrier, and guess what! Nothing has been done and there has been no changes or tickets or requests has submitted by Tom, and this is the first time anyone has contacted the carrier about our situation. The customer service from the carrier told us that the store should be contacting them and not the customer.
We called Tom again to pass on the request from the carrier, but he refuses to accept any responsibility and ask us to call multiple times as different customer service representative may be willing to issue the bill credit. He blamed us for having bad luck for not being able to have a customer service representative that is willing to help.
We have contacted Pepper Wireless head office to file a complaint. Now we see what will be the result…
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October 2024 by fatemeh ghorbanpoursayar
I would like to express my gratitude to this center for the excellent services they have provided. One of your staff members, Koni, has been incredibly helpful to me. She is exceptionally patient and always takes the time to answer my questions thoroughly and calmly. I would like to extend my special thanks to the center for hiring such a skilled and patient individual. I also want to thank Koni for her professionalism, patience, and kindness
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October 2024 by Saroj Tamang
She is really amazing. Thank you Koni. Love your service.
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October 2024 by Hsiang
The staff Koni is so nice and friendly recommend here
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October 2024 by Mike Freedman
Fantastic customer service and very good deals at this location!
I came out with both a phone and a great plan.
Thanks a lot Koni for your help and for guiding me through the various options!
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October 2024 by Reylinn
Koni helped me transfer my phone plan from Fido to Rogers remotely over whatsapp. It was a smooth and easy process and they were very helpful and accommodating to my questions and concerns. Thank you Koni!
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October 2024 by Samiksha Narula
Koni was really helpful and got us a great deal. Would definitely recommend her to my friends. :)
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October 2024 by Hei Wan
Kona is very helpful and patient
Highly recommended
